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Comfort Suites at the Isle of Palms Connector
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Reviews (270)
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All reviewscar washisle of palms connectorking street grillfront desklemon wateriop connectorsimilar hotelswafflesclean staffroom was cleanmy family and i stayed herecharleston areaa wonderful stayparking lotawesome hotelquiet hotelrooms are large
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Reviewed August 8, 2014

My family and I stayed here for four nights, upon our arrival we were greeted by a friendly young lady (Jane) who was extremely helpful with check in and meeting our families needs, the suite we booked (2 queens and a sofa sleeper) was plenty big enough to meet our needs. Rooms were recently renovated and were very quiet. (we were on the 3rd floor).
I would definitely recommend staying here again next time you're in Charleston.

Keep up the great job:
House keeping was timely.
Late night house keeper was very accommodating as well.
Tommy at the front desk was TERRIFIC with suggestions for eating out, and even offered plenty of coupons....
Plenty of parking.

Needs improvement:
1. The wifi was extremely slow and my kids kept losing connection on their devices.
2. Needs the second washer on 2nd floor replaced only one working. It appears they are putting another set of washing machines on the 3rd floor though.

  • Stayed: August 2014, traveled with family
    • Location
    • Rooms
    • Service
Thank Jim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin H, General Manager at Comfort Suites at the Isle of Palms Connector, responded to this reviewResponded August 11, 2014

Thank you so much for sharing your feedback with us on TripAdvisor! Jane and Tommy are both great assets to our team, and I know they'll be excited to see that they made a positive impact on your visit, and that you mentioned them in your review.

We are actually talking to Comcast because we are still using those old little cable set-top boxes on our televisions. We're working on a schedule for this still, but what's going to happen is they are going to help us eliminate those boxes, and as a part of the deal we made with them, they are going to upgrade our internet as well. We'll also have our networking company come out to check to make sure all the access points are working correctly.

I'm really sorry about the dryer, our guest laundry vendor is supposed to be out early this week to fix that. We're actually not planning yet on putting another laundry room on the third floor, and to be honest, I'm not sure what we are going to do with these extra vending areas, but right now we have two that are sitting empty. Adding another guest laundry room in there is a great idea, though, and is definitely something we will consider.

Thank you again, and we'll see you next time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2014

nice hotel. Convenient to beaches & Town Center shopping. Staff was super nice. Pool isn't very scenic but overall it's a great value and stay. Wish parking was a bit better and not behind the building in a dark area. Restaurants close for all tastes.

  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Service
Thank GThreeGirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin H, General Manager at Comfort Suites at the Isle of Palms Connector, responded to this reviewResponded August 8, 2014

Thank you so much for sharing your experience with us! It's good to hear that you enjoyed your time at our property, and the staff treated you right! I'll see what we can do to spruce up the pool area, and I'll also check to make sure all the lights are working in the parking lot.

Thank you again, and come back soon!

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Reviewed August 5, 2014

First time staying at this property. It has recently been remodeled and I can recommend it. Location is very convenient to local beaches, which is the main reason for staying here during the warm weather months. Also very convenient local shopping in case you need to pick up anything.

Room was a little humid, but this is endemic to most hotels I've stayed at, not a big deal.

  • Stayed: July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Thank Creighton L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin H, General Manager at Comfort Suites at the Isle of Palms Connector, responded to this reviewResponded August 6, 2014

Thank you for choosing our property for your trip to Mt. Pleasant, and for recommending us to other guests! We're glad to hear that you enjoyed your stay, and we're looking forward to your next visit!

Thank you again, from the whole team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2014

We were in town for our grandson's birthday. Justin, the manager, had held a few rooms for us and two more families from out of town. That helped out tremendously since a lot of the hotels were booked that weekend. The hotel was very nice, clean, and spacious. The bed was very comfortable and the breakfast was wonderful. There were a lot of choices for a continental breakfast. The lady in charge kept coming out and checking to make sure there was enough to eat. All in all, this was a great place to stay. I wish we had been able to stay longer, but plan on staying here whenever we are in town to visit our son and his family.

Room Tip: Take advantage of the balcony.
  • Stayed: July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank pinlady0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin H, General Manager at Comfort Suites at the Isle of Palms Connector, responded to this reviewResponded August 1, 2014

Thank you for choosing our hotel for your stay and for taking the time out of your day to share your experience with us and with the readership of TripAdvisor!

I will probably never get tired of seeing my name on positive guest reviews, haha. Seriously though, it's always great to hear when our guests enjoyed their visit with us.

We're really pushing the breakfast team to be present and active in the dining area, and are teaching them that they are not just here to make our guests' breakfast, they are here to make our guests' entire stay. It is great to hear that this training is really working, and that they were able to make a positive impact on your visit. I promise we will keep it up, as long as you promise to keep coming back, ok?

Thank you again, and see you next time!

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Reviewed July 28, 2014

We enjoyed three nights here. Everyone from check-in to breakfast staff and housekeeping was extremely friendly and helpful. Nice, newly renovated rooms. The breakfast is typical Comfort Suites fare, nothing spectacular but fresh and plentiful. Fresh waffles are always a favorite. I would stay here again, and hopefully someday we can return to beautiful Charleston.

  • Stayed: July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank yessmiley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin H, General Manager at Comfort Suites at the Isle of Palms Connector, responded to this reviewResponded July 29, 2014

Thank you so much for sharing your experience with us! It is great to hear that the team was friendly and helpful, and that you enjoyed your visit. We'll keep the waffles coming, and work on making the breakfast spectacular, and we hope that you get a chance to return to Charleston soon!

Thank you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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