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“Mainstay Suites”
Review of MainStay Suites

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MainStay Suites
Ranked #22 of 24 Hotels in Mount Pleasant
Michigan
Level 3 Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Mainstay Suites”
Reviewed April 22, 2013

My family and I booked 2 rooms for five nights at this hotel over Easter. The hotel is in a very convenient location, with plenty of grocery stores and restaurants near by. There is a movie theater within walking distance. The hotel is located within a complex of several hotels, but situated nicely with a beautiful back patio just outside the breakfast area and included a pond filled with turtles and other wildlife. The pool, which is seasonal and apparently does not open until May is located in this area as well.
We booked 2 rooms which were both 2 bedroom, 2 full bath with a kitchen. Each room had a total of 3 Televisions. Very spacious and perfect for large families.
The beds were comfortable and it was especially nice to have an actual bedroom.
While I have no major complaints about the overall cleanliness of the hotel, we did have to give a thourough cleaning to the bathrooms. Toilets looked as though they had not been scrubbed in quite some time and the bathtubs were also dirty. I would love to be able to say that this was isolated to one room, but it wasn't. The front desk did explain the "limited housekeeping" upon check in and we knew not to expect much, but we did not have ANY housekeeping services until the day before we checked out and I had to request that. There was a lady with a cart of clean towels that came by one day, but it was not that inconvenient to stop by the front desk on our way back to the room each night to grab a stack of towels, which the staff was very generous with. On another housekeeping note, there were the same popcorn pieces littering the 2nd floor hall for at least 3 days, not ten feet from the elevator.
Breakfast was a little disappointing, but sufficient. Mostly pasteries, cereal, boiled eggs, yogurt and oatmeal packets. There was fruit one day, but not everyday. We had been told about hot breakfast items, but they never appeared. The managers reception that this hotel offers did not happen during our stay either. We were told that because of the bridge run happening the following weekend, the schedule had changed, unfortunately, for those of us staying that week.

My other complaint would be about parking. There are not nearly enough spaces and although there is an "overflow" lot across the street, we found that to be nearly full and completely full during our stay. I will say though, that on the night that there were absolutely no parking spots available, the gracious front desk clerk gave up his premium spot for me to park in, so that I did not risk being towed for parking in another hotel lot. The front desk staff were always friendly, courteous and helpful even though the hotel was close to full with families and a girls softball team.
Overall, we had an enjoyable visit and would stay at this hotel again and recommend it to others for future trips. Hopefully the hotel manager will address the housekeeping issues mentioned.

Room Tip: Request a 2bedroom 2bath overlooking the pool or patio.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alittlefinicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1903Oceanfront, Manager at MainStay Suites, responded to this review, June 4, 2013
Dear Alittlefinicky,
Thank you for celebrating the Easter holiday in beautiful Charleston, SC. I'm sure that other travelers will find your review helpful, as your description of the location was detailed. Mainstay Suites is ideally located at the base of the Ravenel bridge and just minutes from downtown Historic Charleston.
I apologize that the housekeeping services did not meet your expectations. As an extended stay hotel, our housekeeping policy is set for guest's to receive light housekeeping on the 3rd day of their stay, and full housekeeping services on day six. All of our front desk associates are pleased to assist with fresh towels or trash bags as needed. Again, we apologize for the inconvenience.
The hotel is pleased to offer complimentary parking on a first come, first serve basis. As you noted, the hotel does have an overflow parking lot directly across the street. We have noted your concern, and should this be an issue in the future, we may need to implement a parking pass system.
Thank you for staying at Mainstay Suites.
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203 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Columbia, South Carolina
Level 4 Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 12, 2013

We stayed here after a wedding. All we needed was a clean, safe, and convenient place to stay. This worked perfectly. It had a nice bed, pullout couch, refrigerator, sink, and standard bathroom (a little larger than normal). I also forgot my Clarisonic face washer and they sent it to me in the mail; however I had to give them my credit card number and they charged me. Overall it was a typical MainStay.

Room Tip: We stayed in a room that the windows opened up to a pond (the back side of the hotel). It was VERY b...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelinBeth86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1903Oceanfront, Manager at MainStay Suites, responded to this review, April 15, 2013
Dear TravelinBeth86,
Thank you for staying at the Mainstay Suites and for taking the time to write a review. Our staff strives to provide a clean, comfortable room and guest service that exceeds expectations. We hope that you return to the beautiful Charleston area and Mainstay Suites real soon.
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Knoxville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 8, 2013

We had bugs in our room and when we ask for someone to spray they said they had no one to do it so we had to buy bug spray and do it ourselves. Also the bathroom was in need of repairs the ceiling had stains from a water leak, the tub was painted over the dirt that had stained it and the room was not very clean and when we ask for clean towels and wash cloths we were told they had limited house cleaning and that we had to come get them ourselves. Breakfast was not good.Double beds are just full size so they are really small.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fortunamom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1903Oceanfront, Manager at MainStay Suites, responded to this review, April 15, 2013
Dear Fortunamom,
We regret that the Mainstay Suites did not meet your expectations. Mainstay Suites is an extended stay product, and your review is a reminder that we should let everyone know that full housekeeping is not provided on a daily basis. Your review indicated that you saw a bug in your room. We are terribly sorry that this occurred and a pest complaint is unusual at Mainstay Suites. The hotel uses a leading commercial pest extermination company, and when an incident is reported, they are dispatched to investigate and treat if required. In reviewing the Manager's incident log, there was a note that the guests were offered an alternate room to move into. Again, we are sorry that we did not meet your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Sanilac, Michigan
Level 6 Contributor
151 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed March 26, 2013

We just spent four days at this property and found the location to be perfect for everything we wanted to do, close to downtown, easy to get around, but away from the maddening crowds. The staff was outstanding. Everyone we encountered was pleasant and helpful. Amy, especially so.
The breakfast area is very small, we usually took our food to our suite, but it was difficult to try to carry a bowl of cereal, fruit and a beverage, trays would be helpful. The queen bed seemed small, but we are used to a king. The bathroom was very small. The unit was clean, and pleasant.

All in all, we enjoyed staying here and would return, although we definitely would request a king sized bed.

Stayed March 2013, traveled as a couple
Helpful?
Thank KathrynSews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySC054, Manager at MainStay Suites, responded to this review, March 28, 2013
Dear KathrynSews,
Thank you for staying at the Mainstay Suites, and for taking the time to write a review of your experience. I'm sure that other readers will find your information on the location and our close proxmity to downtown Charleston helpful. Bedding choices are subjective, so we understand that when you are accustomed to a king size bed, that a queen might seem smaller. We hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Augustine, Florida
Level 6 Contributor
107 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed December 30, 2012

We found this gem of a hotel located in Mt. Pleasant, South Carolina, minutes from downtown Charleston. The hotel was minutes away from everything - historic area, movie theater, shopping. The hotel staff was very friendly, Ms. Elizabeth took good care of us on a daily basis. We had a spacious room with 2 bedrooms and 2 baths enough to accommodate a family of three comfortably, but could hold up to six with the sofa bed in the room. Because the hotel is extended stay, there was a full-size refrigerator, and stove available also. We even had room to play card games and watch TV in the living room together just like at home. The breakfast was perfect and allowed us to hit the ground running every morning. We will definitely be visiting Charleston again and plan to stay at the same hotel for our convenience and comfort. We were really happy with our stay overall.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Arpana01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySC054, Manager at MainStay Suites, responded to this review, March 28, 2013
Dear Arpana01,
We appreciated you taking the time to write a review of your Mainstay Suites stay. Thank you for mentioning the hotel's close proxmity to the Historic downtown Charleston area. I'm sure that other readers will find your information on the 2 bedroom; two separate bathroom rooms helpful. Our staff members strive to provide guest service that exceeds expectations, so thank you for acknowledging Elizabeth. We hope that you will return to the beautiful Low Country soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 11, 2012

Location was perfect. 2br/2ba was excellent layout for traveling with children. Spacious master suite. Loved having the kitchen which was well equipped and convenient. Could have used one more chair at the table. Amy, the front office manager, was very complete in her explanations of what to expect for housekeeping and all staff were very helpful. The breakfast was more than I expected for a "continental" with eggs and yogurt available. With the exception of a drippy bathtub faucet (which we forgot to mention to staff) everything was in good repair. The price is very reasonable which we very much appreciated.

By leaps and bounds, the highlight of our stay was Amy. While all staff we interacted with were friendly and helpful, Amy made us feel like family right away. She is cheery and upbeat and epitomizes "southern hospitality." What a gem you have!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wisconsinite136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
U.K
Level 6 Contributor
79 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed October 15, 2012

Location was great close to Shem Creek,staff were good with recommendations for dinner etc,breakfast was ok parties,donuts,cereals,juices etc but all these we're let down by the bathrooms which could have been cleaner and a lot smarter.
Overall good value for the area but I don't think I would stay again.
Also parking is insufficient when they are busy

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roscoetheotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySC054, Manager at MainStay Suites, responded to this review, March 28, 2013
Dear Roscoe the Otter,
Thank you for staying at the Mainstay Suites. We regret that the bathroom did not meet your expectations. It is unusual for us to receive a complaint about bathroom cleanliness, but please know that we address them seriously. Thank you for acknowledging the helpfulness of our staff and the close proxmity to Shem creek.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MainStay Suites

Property: MainStay Suites
Address: 400 Magrath Darby Blvd, Mount Pleasant, SC 29464-2971
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Mount Pleasant
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 24 Hotels in Mount Pleasant
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites 2.5*
Number of rooms: 71
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Also Known As:
Mainstay Hotel Mount Pleasant
Mainstay Suites Mount Pleasant
Main Stay Hotel

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