We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“needs updating and better service!!!”
Review of MainStay Suites

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
MainStay Suites
Ranked #22 of 24 Hotels in Mount Pleasant
Knoxville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“needs updating and better service!!!”
Reviewed April 8, 2013

We had bugs in our room and when we ask for someone to spray they said they had no one to do it so we had to buy bug spray and do it ourselves. Also the bathroom was in need of repairs the ceiling had stains from a water leak, the tub was painted over the dirt that had stained it and the room was not very clean and when we ask for clean towels and wash cloths we were told they had limited house cleaning and that we had to come get them ourselves. Breakfast was not good.Double beds are just full size so they are really small.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fortunamom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1903Oceanfront, Manager at MainStay Suites, responded to this review, April 15, 2013
Dear Fortunamom,
We regret that the Mainstay Suites did not meet your expectations. Mainstay Suites is an extended stay product, and your review is a reminder that we should let everyone know that full housekeeping is not provided on a daily basis. Your review indicated that you saw a bug in your room. We are terribly sorry that this occurred and a pest complaint is unusual at Mainstay Suites. The hotel uses a leading commercial pest extermination company, and when an incident is reported, they are dispatched to investigate and treat if required. In reviewing the Manager's incident log, there was a note that the guests were offered an alternate room to move into. Again, we are sorry that we did not meet your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

200 reviews from our community

Traveler rating
    63
    61
    28
    25
    23
See reviews for
83
50
5
10
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Port Sanilac, Michigan
Level Contributor
150 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed March 26, 2013

We just spent four days at this property and found the location to be perfect for everything we wanted to do, close to downtown, easy to get around, but away from the maddening crowds. The staff was outstanding. Everyone we encountered was pleasant and helpful. Amy, especially so.
The breakfast area is very small, we usually took our food to our suite, but it was difficult to try to carry a bowl of cereal, fruit and a beverage, trays would be helpful. The queen bed seemed small, but we are used to a king. The bathroom was very small. The unit was clean, and pleasant.

All in all, we enjoyed staying here and would return, although we definitely would request a king sized bed.

Stayed March 2013, traveled as a couple
Helpful?
Thank KathrynSews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySC054, Manager at MainStay Suites, responded to this review, March 28, 2013
Dear KathrynSews,
Thank you for staying at the Mainstay Suites, and for taking the time to write a review of your experience. I'm sure that other readers will find your information on the location and our close proxmity to downtown Charleston helpful. Bedding choices are subjective, so we understand that when you are accustomed to a king size bed, that a queen might seem smaller. We hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Augustine, Florida
Level Contributor
104 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 30, 2012

We found this gem of a hotel located in Mt. Pleasant, South Carolina, minutes from downtown Charleston. The hotel was minutes away from everything - historic area, movie theater, shopping. The hotel staff was very friendly, Ms. Elizabeth took good care of us on a daily basis. We had a spacious room with 2 bedrooms and 2 baths enough to accommodate a family of three comfortably, but could hold up to six with the sofa bed in the room. Because the hotel is extended stay, there was a full-size refrigerator, and stove available also. We even had room to play card games and watch TV in the living room together just like at home. The breakfast was perfect and allowed us to hit the ground running every morning. We will definitely be visiting Charleston again and plan to stay at the same hotel for our convenience and comfort. We were really happy with our stay overall.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Arpana01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySC054, Manager at MainStay Suites, responded to this review, March 28, 2013
Dear Arpana01,
We appreciated you taking the time to write a review of your Mainstay Suites stay. Thank you for mentioning the hotel's close proxmity to the Historic downtown Charleston area. I'm sure that other readers will find your information on the 2 bedroom; two separate bathroom rooms helpful. Our staff members strive to provide guest service that exceeds expectations, so thank you for acknowledging Elizabeth. We hope that you will return to the beautiful Low Country soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 11, 2012

Location was perfect. 2br/2ba was excellent layout for traveling with children. Spacious master suite. Loved having the kitchen which was well equipped and convenient. Could have used one more chair at the table. Amy, the front office manager, was very complete in her explanations of what to expect for housekeeping and all staff were very helpful. The breakfast was more than I expected for a "continental" with eggs and yogurt available. With the exception of a drippy bathtub faucet (which we forgot to mention to staff) everything was in good repair. The price is very reasonable which we very much appreciated.

By leaps and bounds, the highlight of our stay was Amy. While all staff we interacted with were friendly and helpful, Amy made us feel like family right away. She is cheery and upbeat and epitomizes "southern hospitality." What a gem you have!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wisconsinite136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
U.K
Level Contributor
79 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed October 15, 2012

Location was great close to Shem Creek,staff were good with recommendations for dinner etc,breakfast was ok parties,donuts,cereals,juices etc but all these we're let down by the bathrooms which could have been cleaner and a lot smarter.
Overall good value for the area but I don't think I would stay again.
Also parking is insufficient when they are busy

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roscoetheotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySC054, Manager at MainStay Suites, responded to this review, March 28, 2013
Dear Roscoe the Otter,
Thank you for staying at the Mainstay Suites. We regret that the bathroom did not meet your expectations. It is unusual for us to receive a complaint about bathroom cleanliness, but please know that we address them seriously. Thank you for acknowledging the helpfulness of our staff and the close proxmity to Shem creek.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Cruz, California
1 review
Reviewed October 12, 2012

We just returned from a six night stay at this facility. The staff, from the front desk to housekeeping was helpful, pleasant, and friendly. The amenities provided such as computer/printer set-up in the lobby, lobby lounge, and patio areas really enhanced the visit.For the price point, an excellent choice!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hazie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySC054, Manager at MainStay Suites, responded to this review, March 28, 2013
Dear Hazie S.
Thank you for staying at the Mainstay Suites. We hope that you enjoyed your trip into the beautiful low country and that you will return again soon. We appreciated you writing a review and acknowledging our staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 10, 2012

Very happy with our stay here. First of all, the hotel is not situated right along the major highway. It is about a block back off so not so noisy yet still very convenient to Coleman Blvd where a lot of the great restaurants are including those on Shem Creek. Everything in order upon check in and staff was always friendly and helpful as well as very upbeat despite the busy Labor Day weekend. The lobby is comfy and welcoming. There is a very nice, rectangular lap-type pool and a beautiful landscaped area is available for those who wish to grill or picnic as well as a pond. Palmettos line the pool. All areas, inside and out, were immaculate. We had a 2 bedroom suite with a living area and full size kitchen with a cookstove, microwave, fridge and dishwasher. Cookware, plates, utensils etc were clean and abundant. Everything worked well including the 3 TV's and free internet. Free breakfast with all the regular items and included boiled eggs, toaster items, etc. Wonderful 'southern' atmosphere here too!

Room Tip: Our front parking lot facing room windows were views of beautiful crepe myrtles in bloom. The left b...
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank citysplitter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySC054, Manager at MainStay Suites, responded to this review, September 11, 2012
Dear Citysplitter,
Thank you for staying with us and for taking the time to write a review. You did a good job of describing the location and surroundings. We hope to see you again, soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Mount Pleasant hotels
0.1 mi away
Clarion Inn - Mt Pleasant/Charleston
Clarion Inn - Mt Pleasant/Charle...
#19 of 24 in Mount Pleasant
284 reviews
0.1 mi away
Extended Stay America - Charleston - Mt. Pleasant
Extended Stay America - Charlest...
#21 of 24 in Mount Pleasant
92 reviews
0.1 mi away
Sleep Inn Mount Pleasant
Sleep Inn Mount Pleasant
#16 of 24 in Mount Pleasant
246 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Quality Inn & Suites Patriots Pt.
Quality Inn & Suites Patriots Pt...
#20 of 24 in Mount Pleasant
360 reviews
0.2 mi away
Best Western Patriots Point
Best Western Patriots Point
#18 of 24 in Mount Pleasant
657 reviews
0.2 mi away
Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston
Show Prices
Show Prices
Show Prices

Been to MainStay Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about MainStay Suites

Property: MainStay Suites
Address: 400 Magrath Darby Blvd, Mount Pleasant, SC 29464-2971
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Mount Pleasant
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 24 Hotels in Mount Pleasant
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — MainStay Suites 2.5*
Number of rooms: 71
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Choice Hotels, Expedia, Hotwire, Hotels.com, Travelocity, Cancelon, TripOnline SA, Cheap Tickets, Priceline, getaroom.com and HotelQuickly so you can book your MainStay Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mainstay Hotel Mount Pleasant
Mainstay Suites Mount Pleasant
Main Stay Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing