For my high school prom me and my friends chose to eat at Cotton Grill due to great reviews we had heard about it. We had made a reservation for just four people. It was my friend and her boyfriend and me and my boyfriend's sister. My boyfriend would have came to prom with me rather than his sister but he was at basic Training for the Army at this time.
The reason for my complaint is not the food it was delicious, the atmosphere was alright, and the service was alright as well. My boyfriend's sister, whom is 21, decided she wanted a beer. She wasn't driving, so none of us felt it would be a problem, and it was well over two hours before prom would even start. Prior to even showing her their drink menu the waiter asked her to see her ID, which she had and showed him confirming her age. She then told her her choice, he left, and brought it to her. While waiting for our meal, a random woman approached us, laughing and rude saying "congratulations on getting the beer, your waiter is an idiot for allowing you to get one. He wouldn't have even been able to tell if it was fake or not." Even though this woman had not even seen the license's of hers. When we asked her what she was even talking about, she continued laughing in our faces. My boyfriend's sister then asked if she would like to see it for herself. She denied and laughed and told us "Good job" to enjoy our night.
Once we received our meal, we asked our waiter to speak to the manager, not because of anything he had done. He then told us the woman we had just spoken to was the manager. We informed him we felt it was very unprofessional of how she approached us, she didn't know the circumstances of why this 21 year old lady was attending prom with me, and that it was uncalled for and rude. He apologized looking surprised when we told him what she had said and that she referred to him as an idiot.
My boyfriend's sister then asked for another beer, to make a point. It took him 15 minutes to bring us one then saying how much hell he had to go through to get it. When we received our bill, she wasn't even charged.
**I feel sorry for the people who deal with the woman there. It is so unprofessional to approach someone like that in a restaurant. If they had such suspensions they should have denied her the beer in the first place. Will not be returning ever again.