We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't stay here if you want to get a good nights sleep!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Holiday Inn Express Hotel & Suites
Ranked #7 of 7 Hotels in Lexington
Thomasville, North Carolina, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Don't stay here if you want to get a good nights sleep!”
Reviewed December 4, 2013

By far the worst Holiday Inn Express I have ever stayed in. I stayed in room 114 and you could hear everything from guest check in's to the staff going out the door and talking while they smoked. Will never stay here again. When you pay over $100 for a room you expect a lot better than this!

Room Tip: Far, far away from guest services.... maybe....
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lorrie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review, December 23, 2013
Dear lucas_oceallachain,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I certainly apologize for the inconveniences you experienced during your stay. Rest assured that the issues you have raised about the internet connection has been documented and will be forwarded to the appropriate departments for necessary actions. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

118 reviews from our community

Traveler rating
    46
    27
    19
    12
    14
See reviews for
32
17
14
44
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
South Hadley, Massachusetts
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 21, 2013

I have been coming to this holiday inn express since it opened. The people who work here make me feel at home. For the years I have stayed here I have seen the place need some work. Every day I was here they were working on this. I think they got the picture!
Keep up the good work.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stuart L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville SC
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 6, 2013

I knew going in this was not going to be a great HIE, but I was desperate and was the only thing available using my IHG Rewards points. It should be noted that the GM WANTS to improve because there are notes and signs everywhere stating this....even in the room. However upon entering the hotel you are greeted with a stale cigarette smell that permeates throughout the tired lobby.
I would like to say that I was greeted at check in, but there was no body at the desk- at 230pm on Saturday. I noticed several employees milling around back in the office and not one acknowledged me standing there even though they saw me- offered to get assistance or even said someone will be right with you.
Finally after about 6-7 minutes I see 2 employees walk in the back door from outside who had been smoking. One girl comes to the desk, does not apologize for her absence or offer any sort of explanation. Her nametag indicated she was the front desk supervisor. She gave me the keys and up we went. We had 2 rooms. The elevator carpet is disgustingly dirty and the hall carpets I am sure have not been cleaned in many months. Quickly changed and left for the football game.
The next morning - took a shower and they have installed the curved shower rod too high because the shower curtain barely hits the top of the tub so beware water will get everywhere.
I didn't dare walk around barefoot bc the carpet was very dirty with many stains. My daughters room I noticed that the light switch had a hand written note in a sharpie- "Leave On..Works Fridge." The AC unit was very dusty and dirty as well.
Breakfast- well to say there was a breakfast was an understatement. Most things were empty- no napkins, no cinnamon rolls, no bananas, no pancake batter, no cranberry juice and the attendant seemed to have an attitude with a little boy who asked if there were any more of something- her response was "Honey I can't just whip it out just like that!" What was more surprising was the "tip" jar which really was an empty coffee pot with a couple dollars thrown in.
The breakfast area during non breakfast times was dirty - dusty chairs, stained chair covers, stained and carpet had not been vacuumed anytime recently. I could see debris and crumbs under the breakfast bar equipment so it was obvious it needed a good deep cleaning.

I was underwhelmed with this hotel and unless necessary will choose not to stay here in the future.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelgrl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review, October 21, 2013
Dear travelgrl1,

Thank you for your feedback. Please accept our sincere apology for the overall dissatisfaction you had experienced during your stay. We certainly regret our hotel did not live up to your expectations. We have taken note of your valuable comments and these will be shared to our management team for the purpose of bringing improvements needed.

Despite your disappointment, we hope you will return to stay with us again at some future date when you can be assured of our very best attention.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Lexington hotels

Spartanburg, South Carolina
1 review
Reviewed October 4, 2013

The staff and all personnel that I encountered were extremely nice and friendly, and did their best to anticipate needs before being asked. The linen and towels were always clean and available and no matter what I left in the room it was always still there when I returned.

Room Tip: All rooms on the third floor are non-smoking.
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luke M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
Reviewed October 3, 2013

I had an extended stay with the Holiday Inn Express Aug 12th-Oct 4th. The front desk staff and housekeeping associates were very friendly. I would like to personally commend Mr. Wayne Robinson for his hospitality. He is awesome and he really took care of us during our stay. He treated us as if we were guest in his own home and made the stay much more pleasant. Kudos to Mr. Wayne!!! :-)

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank southerngirl504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waco, Texas
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 17, 2013 via mobile

I am amazed at how a national chain hotel could be so dirty. The floors everywhere were filthy like they never vacuum. The breakfast was basic and the tables were dirty and the floor in there was dirty. the staff were very friendly but come on clean the place up. When we arrived there were several smoking sitting on bench right by the front door, kids all over the parking lot playing ball, and the lobby was full of people. Very small breakfast area too so get there early. The room was basic and by looking at the floors it makes you wonder what they DO clean. Our friends shower was backwards for what was marked hot and cold but no one told them that. The price was $95 so you get whet you pay for there. I would NOT stay there again based on the dirty floors. Awful!

Stayed July 2013, traveled as a couple
Helpful?
1 Thank rcadden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review, August 1, 2013
Dear rcadden,

Thank you for staying with us and taking the time to express your thoughts and concerns. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. Please accept my sincere apology for the shortcomings you have experienced and if our hotel fell below your expectations in many aspects. Thank you for bringing this into our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guest services.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
198 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed June 28, 2013 via mobile

This hotel is off the beaten path in a quiet, more residential area. First impression, the carpet in the elevator was filthy. Breakfast area windows had food, dirt and kid handprints that had been there awhile. Counters dirty and.floor sticky. C'mon! The room was good, firm bed but mushy pillows (even the firm ones). WiFi had good signal but was slow. Breakfast needs fresh fruit, the juice was watered down, but cheese omelet, sausage, pancakes were good. If they would break out the cleaning supplies this would be a good hotel.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank okietravelmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Lexington
1.4 mi away
Comfort Suites Lexington
Comfort Suites Lexington
#3 of 7 in Lexington
343 reviews
0.9 mi away
Hampton Inn Lexington/Columbia
4.3 mi away
Wingate by Wyndham Columbia / Lexington
Show Prices
Show Prices
Show Prices
1.3 mi away
Quality Inn & Suites Lexington
2.0 mi away
WoodSpring Suites Columbia Lexington
6.5 mi away
Hampton Inn Columbia-I-26 Airport
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites

Property: Holiday Inn Express Hotel & Suites
Address: 131 Innkeeper Dr, Lexington, SC 29072-7405
Phone Number:
Location: United States > South Carolina > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 7 Hotels in Lexington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Welcome to Holiday Inn Express Hotel & Suites, Lexington South Carolina. Our beautiful property is located in the center point of Lexington shopping & dining, only minutes to downtown Columbia, SC. Our three story hotel offers a selection of king, two queen beds or wheelchair accessible rooms and/or suites to meet everyone's needs. Each of our tastefully decorated rooms and suites are equipped with in-room coffee makers, irons & ironing boards, hair dryers, refrigerators & microwaves, and 32' LCD TV In standard rooms and 37' LCD TV in suites with cable, CNN, ESPN, HBO and 48 cable channels and more. Holiday Inn Express Hotel & Suites offers a boardroom (accommodating up to 12 persons), as well as a large meeting room accommodating up to 100 persons. Catering and audio visual are provided upon request. Whether your visiting the Lexington/Columbia area for business or pleasure, take time to enjoy our seasonal outdoor pool and fitness facility. Join us for our excellent Express Start breakfast buffet served daily from 6:30 a.m. until 10:00 a.m. Holiday Inn Express Hotel & Suites is conveniently located to all types of recreational venues to include beautiful Lake Murray, several theatres for the performing arts and Lexington County's award winning historical museums. We sincerely hope you'll enjoy your stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com, Booking.com, Expedia, Priceline, Hotwire, Travelocity, Cancelon and HRS so you can book your Holiday Inn Express Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Lexington
Lexington Holiday Inn
Holiday Inn Lexington

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing