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“Very Dirty”

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Holiday Inn Express Hotel & Suites
Ranked #5 of 7 Hotels in Lexington
Reviewed July 17, 2013

I am amazed at how a national chain hotel could be so dirty. The floors everywhere were filthy like they never vacuum. The breakfast was basic and the tables were dirty and the floor in there was dirty. the staff were very friendly but come on clean the place up. When we arrived there were several smoking sitting on bench right by the front door, kids all over the parking lot playing ball, and the lobby was full of people. Very small breakfast area too so get there early. The room was basic and by looking at the floors it makes you wonder what they DO clean. Our friends shower was backwards for what was marked hot and cold but no one told them that. The price was $95 so you get whet you pay for there. I would NOT stay there again based on the dirty floors. Awful!

Stayed: July 2013, traveled as a couple
1  Thank rcadden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded August 1, 2013

Dear rcadden,

Thank you for staying with us and taking the time to express your thoughts and concerns. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. Please accept my sincere apology for the shortcomings you have experienced and if our hotel fell below your expectations in many aspects. Thank you for bringing this into our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guest services.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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67 - 73 of 125 reviews

Reviewed June 28, 2013 via mobile

This hotel is off the beaten path in a quiet, more residential area. First impression, the carpet in the elevator was filthy. Breakfast area windows had food, dirt and kid handprints that had been there awhile. Counters dirty and.floor sticky. C'mon! The room was good, firm bed but mushy pillows (even the firm ones). WiFi had good signal but was slow. Breakfast needs fresh fruit, the juice was watered down, but cheese omelet, sausage, pancakes were good. If they would break out the cleaning supplies this would be a good hotel.

  • Stayed: June 2013
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1  Thank okietravelmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2013

I had made a reservation for April 26 - May 03, 2013. On Monday, April 29, 2013, I had come back to the hotel around 1300. I showered and stuff and waited to go visit my daughter. Between 1500 - 1600, I left the hotel. Mind you, the cleaning crew was gone for the day. I got back to the hotel around 2300 and went to bed. When I got up the next morning, I went to take my medicine, PERCOCET, and found the bottle was gone. I search my vehicle and tore my room apart thinking I may have dropped it in the room somewhere or in my car. After looking and not finding it, I went to the front desk to report it missing. After waiting another hour for the hotel manager to get the printer for the card reader, I called the police and made a report. It was found that a 3rd Party Contractor had access to everyone's room and was not escorted. I had a "DO NOT DISTURB" sign on my door, yet this individual still went into my room. As I did not feel safe, I went to the Hampton Inn around the corner. I will not stay in this hotel ever again as their policy of allowing full access to a 3rd party contractor without an escort is just plain stupid. All the manager was concerned about was making sure that she told me that the hotel is not liable. After reviewing the sheet I signed, it does not cover 3rd party vendors. So even though the room was ok, the cleaning crew did a great job, I am not staying there because I do not feel my clothes would be safe staying in my room when I go out for the day.

Room Tip: Don't go here
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  • Stayed: April 2013, traveled solo
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3  Thank Bryan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded June 29, 2013

Dear Bryan N,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Lexington, SC.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Reviewed May 28, 2013

I had zero problems with my stay at holiday inn. I stayed at the the hotel for 5 nights and was delightfully surprised with my stay. The hotel was clean and the breakfast was amazing!!!
The staff was very courteous and i was able to get a good use from the business center. I would highly recommend this hotel for anyone staying in the lexington/ columbia area.

  • Stayed: May 2013, traveled on business
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Thank Adam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2013

My husband and I were renovating our house, floors were drying, no access to bathrooms. So, we had to find a place to stay for two nights until at least bathroom access in our home is once again made available. We picked wrong! We stood in line for a very long time for a room, because Wayne could not seem to speed things up (no multi-tasking there). When we finally got a room, the Wifi would not work. Wayne was clueless and would not give us the number of the provider to call, etc. So, I spent the night in the basement of my home (no bathroom) to finnish work on my laptop. It was midnight when I got back to the hotel. My husband said the connection let him on briefly - a few times - but dumped him, and then he went back to waiting for a sign-in page. We were just way out in the middle of nowhere a week ago, and that place had wonderful Wifi. But, Holiday Inn can't get their act together. For $104 a night, you expect better!!!

Room Tip: If you wan't Wifi go elsewhere...
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  • Stayed: April 2013, traveled as a couple
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3  Thank mersmom2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded May 5, 2013

Dear mersmom8,

Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are so sorry to see you did not enjoy your overall experience with us and regret our hotel did not live up to your expectations. Rest assured that your comments will be reviewed by our team and take actions accordingly. We value your feedback as they enable us to further improve the quality and services we offer and to surpass the very high standards our guests expect.

Sincerely,

Joel B
Case Manager
IHGCare

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Reviewed April 14, 2013

Read a few negative reviews from January 2012 so I was a little apprehensive. But I was pleasantly surprised. The room 319 was clean and comfortable. The wallpaper in bathroom was peeling next to shower in one spot, probably due to shower heat/moisture. Untreated wood held up counter in bathroom. Bathroom was clean and that is important to me. Air Conditioner was a little loud but this is normal for hotels. I was happy that room was smoke free. Yes, I would stay here again. Breakfast buffet was good for me. Staff was very, very nice.

  • Stayed: April 2013, traveled with friends
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Thank themasters2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

This is a mediocre hotel. Everything about it is average. The price (that's a good thing, folks!), the location (chains and shops nearby but pretty far from Columbia, SC) and the rooms (they get the job done but nothing amazing to see here). If you're expecting a five star hotel, this is not the place. If you're looking for something cheap and friendly (great morning breakfast staff), then this place will get you what you need. Overall, it's nothing to write home about but check it out if you're in need of a bed in Lexington.

Room Tip: Be friendly and polite to staff and you can get what you need
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  • Stayed: March 2013, traveled solo
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2  Thank holidayinnexpress00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded April 8, 2013

Dear Trusha107,

Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites

Address: 131 Innkeeper Dr, Lexington, SC 29072-7405
Phone Number:
Location: United States > South Carolina > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Lexington
Price Range: $103 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Welcome to Holiday Inn Express Hotel & Suites, Lexington South Carolina. Our beautiful property is located in the center point of Lexington shopping & dining, only minutes to downtown Columbia, SC. Our three story hotel offers a selection of king, two queen beds or wheelchair accessible rooms and/or suites to meet everyone's needs. Each of our tastefully decorated rooms and suites are equipped with in-room coffee makers, irons & ironing boards, hair dryers, refrigerators & microwaves, and 32' LCD TV In standard rooms and 37' LCD TV in suites with cable, CNN, ESPN, HBO and 48 cable channels and more. Holiday Inn Express Hotel & Suites offers a boardroom (accommodating up to 12 persons), as well as a large meeting room accommodating up to 100 persons. Catering and audio visual are provided upon request. Whether your visiting the Lexington/Columbia area for business or pleasure, take time to enjoy our seasonal outdoor pool and fitness facility. Join us for our excellent Express Start breakfast buffet served daily from 6:30 a.m. until 10:00 a.m. Holiday Inn Express Hotel & Suites is conveniently located to all types of recreational venues to include beautiful Lake Murray, several theatres for the performing arts and Lexington County's award winning historical museums. We sincerely hope you'll enjoy your stay. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Lexington
Holiday Inn Express Hotel And Suites
Lexington Holiday Inn
Holiday Inn Lexington

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