Always been pleased with this Wingate until most recent visit. When checked into the room we immediately smelled cigarette smoke when opening the door. Also, saw tiny small bug on the phone, so we pulled back the sheets and checked the mattress and saw another small bug crawling. Not sure if this was bed bug but was sure, we did not want to sleep in this room. Called the front desk and Luke was very accommodating and asked us to come to desk and get another room key. Someone from housekeeping and the director of sales came to check room. They stated they did not smell smoke and asked me to show them the bugs, which I thought was ridiculous. If a customer voices a complaint, don't make them feel like you don't believe them! The coffee maker was dirty, dusty. On a positive note, great breakfast and front desk staff very pleasant.
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- Also Known As:
- Wingate By Wyndham Columbia/Lexington Hotel Lexington
- Lexington Wyndham
- Wingate Columbia Lexington