The hotel is very nice and has a luxury feel to it! Lobby clean and spaceious...it has a great pool, workout room and breakfast is really good! Breakfast attendants are very clean and are constantly making the atmostphere more pleasant.
As for the front desk staff, completely unhelpful. Our first night we had no tolietries in the room and went down to the front desk to ask for some more and the girl at the front desk acted like we were inconvienceing her by asking for stuff that should have already been in the room. Later that night went to the business center and computers were not working and called the front desk for help and she (the same girl) had no idea when they were going to be back up and just kinda hung up on us.
Later that afternoon had to call the hotel to extend our stay and was hung up on twice, they couldn't just address the problem immediately and we waited on the phone for 20 minutes to recieve a simple answer.
As for someone who works for Wyndham and is constantly traveling... I know the customer service was not up to the Wyndham standard and needs to be more consistant with each and every guest.
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- Also Known As:
- Wingate By Wyndham Columbia/Lexington Hotel Lexington
- Lexington Wyndham
- Wingate Columbia Lexington