The highlights of our stay at the Sanctuary were the warm greeting and goodbyes from the valet and bell hops. As soon as we arrived, they welcomed us by name. Unfortunately, things deteriorated from there. We waited a lengthy time to check in, the staff were completely unapologetic. This has never been my experience at the Ritz and other 5+ star hotels.
There were so many negatives to our stay, I will summarize them below:
-very wobbly beds
-be wary of ocean view-ocean could be seen only from the edge of the balcony.
-tons of flies in room/restaurants
-unsympathetic/ambivalent service, do not follow up
-difficult to secure dining/spa reservations
-additonal charges for many expected services (ie)gator walk/yoga class
-unresponsive to requests for service, special requests
-very spotty service in the restaurants
The biggest problem is their staff, I have received better service at middle of the road hotels charging a fraction of the price.
If they are going to charge a fortune, at least make me feel like it's worth it. The building is quite lovely, it is a shame that poor management and staff hinder the experience.
We will never return to the Sanctuary and will not recommend it.
- Official Description (provided by the hotel):
- Near Charleston, SC, The Sanctuary at Kiawah Island Golf Resort is an oceanfront Five Star/ Five Diamond hotel and spa offering casual Southern grace, comfort and charm on one of the top eco-friendly island in the U.S. It features five golf courses including The Ocean Course, site of the 2012 PGA Championship. Tennis magazine ranks it as America's No. 3 tennis resorts and it has one of the top-ranked beaches in the country. ... more less
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- Also Known As:
- The Sanctuary At Kiawah Island Golf Hotel Kiawah Island
- Sanctuary Hotel Kiawah Island
- The Sanctuary Kiawah Island