We've stayed at Wild Dunes 4 times now, and we're currently here. This formerly excellently-manned and smooth-running complex has now fallen to perfunctory and under-manned service and major glitches in both it's functioning and it's functionality.
It seems that under the stress of opening the Village, with it's attendant noise and construction, the staff is overworked and as confused as the guests regarding daily schedules and what amenities are currently open for business, or, even what is included in the Village itself.
We're not high-season, yet, but we've ALWAYS been here the first weekend in April and this is the first year that concierge members have preferred to continue their personal phone conversations rather than respond to guests waiting for information or to check-in (this happened twice, with different "hosts.")
We booked a room in the brand new Villages at Wild Dunes; after having looked online at the rooms and studios, which seemed to indicate that each had balconies (who wants to come from the snow to be cooped up without a balcony in the Southeast?). No such luck; though I booked the room directly with the property, and was assured of the balcony, there was no balcony and no way to open the windows to catch the breeze or enjoy a breakfast or snack.
We were relocated to a room at the Boardwalk Inn and were satisfied, even without the refrigerator we were promised. The corner room is smaller, certainly showing it's age; but it is adequate for our needs.
We were dismayed however to wait over an HOUR for breakfast yesterday (while paying over $15.00 each for a basic breakfast and beverages.)
So we decided to go to the Dunes Deli today - only to find out the Deli was closed. So, we're off to Mt. Pleasant.
Oh, and the fitness facility that was supposed to open today? April Fools!
Such a shame, overall, for what was a lovely, European-style mode of service.
And Wild Dunes, my confirmation number was 12300SY008853, if you care to look up the particulars.
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- Also Known As:
- Wild Dunes Hotel Isle Of Palms