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“A Wildly Good Time at Wild Dunes”
Review of Wild Dunes Resort

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Wild Dunes Resort
Ranked #1 of 5 Hotels in Isle of Palms
GreenLeadersBronze level
Northbrook, Illinois
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“A Wildly Good Time at Wild Dunes”
Reviewed September 24, 2012

After much confusion and trouble at check in we were prepared for a disappointing trip...boy were we pleasantly surprised!! We recently went on a girls tennis trip to Wild Dunes. We stayed in a beautiful 2 bedroom suite which was very clean, modern and spacious. It was very quiet and the bed was comfortable. It was very convenient to walk out our door and get coffee and a quick breakfast at The Market.
The tennis facilities were fantastic and made our trip. Everyone from Marie at the pro shop to our awesome pro Shawn made sure we had a great time and took care of our every need. This is not considered a tennis resort, but don't let that stop you! The courts were well maintained and the instruction was tailored to our needs, informative, helpful and fun.
The pools and beach were clean and well maintained. It was easy to find chairs by the pool and the towels were plentiful. Note that you need to pay for chairs by the beach ($10 each).
The food at the deli and by the pool for lunch was good. We also ate at Sea Island Grill for dinner. The service was perfect and the food was delicious. I do wish there were more dining options on the resort.
Overall, this was a fabulous resort that is well maintained and beautiful. I can't wait to go back next year!

Room Tip: This is an EXTREMELY large resort. Be sure to talk to reservations staff about the activities and s...
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  • Stayed September 2012, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beth1225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Neosho, Missouri
1 review
Reviewed September 24, 2012

We just came home from a week at Wild Dunes Resort. We have never been gone from home that long, but we had a wonderful time. All of the staff were courteous and provided excellent service, from the valet parking to the housekeeping service. The food and service was excellent at all of the restaurants. The suite was beautiful with a view of the ocean off of our balcony. The golf courses are wonderful, along with the personnel who helped us in shipping our clubs back home.
Thank you for a wonderful time. We will definitely be back.
Ann and Ross Rhoades

  • Stayed September 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank ann r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, TN
Level 4 Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 21, 2012

This lovely facility has numerous options for your stay. There is the Inn which is more like a hotel, the Villages which are condos, and then vacation homes. We stayed at the Villages for our long weekend while visiting Charleston with friends. We had a wonderful time! The condo was well decorated, spacious and very comfortable. It is a small walk to the beach and it has many shops and restaurants that line the boardwalk. It was quiet and comfortable. The furnishings were modern but warm. We loved that we had a full kitchen in which to enjoy breakfast before a busy day on the town or beach. There is a small market there at the facility that we found to be very comparable to any of the large box grocery stores. There is a great beach front bar, but we found the drinks to be overpriced and not great. However, the atmosphere is much fun with weddings frequenting the pavilion and a board walk that has everything you would need for the beach. The staff were very helpful, courteous and friendly. I highly recommend this facility for your vacation or long weekend. It is about 25 minutes to downtown, but well worth the drive.

Room Tip: If you stay in the Villages be sure you ask for a view of the courtyard, not the street.
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  • Stayed September 2012, traveled as a couple
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Helpful?
Thank Kidtraveller114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 18, 2012

We stayed at Wild Dunes for 6 nights in July. We were hoping for a luxurious yet family-oriented beach vacation, and based on the website, that's what we thought we were booking.

Instead, it was one disappointment after another. The Village is a hike from the beach and from basically everything else. Our "Two Bedroom Village Suite" greeted us with an overwhelming smell of bleach and a bathtub and sink full of sand. There weren't even dish towels in the kitchen. When we opened our curtains, expecting to have a view of something lovely (like the ocean?!?!), we had a view of an entire construction site. It was literally right outside of our unit. The construction began at 7am (complete with jackhammers, workers and loud beeping backing up machinery) and continued throughout the day. The balcony was rendered completely unusable, but more importantly there was no way our small children could nap with the racket. The three fluffy white barking dogs on our floor added to the lack of sleep. The website says that pets are not allowed, but apparently the Village units can be privately owned, and the owners are welcome to have as many noisy pets as they would like.

The pools are tiny and absolutely inadequate for the number of guests. Finding a chair near a pool is absolutely impossible, and there is no staff to assist with that. Apparently the construction outside of our room is for a new pool in the future. Perhaps that will alleviate a bit of the congestion.

The food was unimpressive and service was spotty at best. Our room was often not made up until after 4pm, when we had been out of the room all day. The ice machine (directly outside our room door) was inoperable the entire 6 days. Yet it didn't stop people from banging on it at all hours to try to get something out of it. I also resent being charged for beach chairs and run-down bicycles. Why not wrap that into the room cost? Being nickel-and-dimed is really annoying on vacation.

The "spa" is absolutely not a spa. It is a hair salon with a few massage tables thrown in back. When I arrived early for my appointment, instead of offering a drink or a place to relax, they suggested I go down to the market to purchase a drink. Odd. Then, as my appointment time came and went, a man rushed into the salon obviously very upset and in a fuss. Of course this guy turned out to be my "therapist." To say that the massage was awkward would be an understatement. His cell phone vibrated in his pocket about 50 times, he was sweaty and rushed, and the weirdest thing was that he massaged my feet and then moved to my head, (which he massaged/tangled my hair) without washing his hands. So weird. It was definitely the worst massage I have ever had.

We voiced our displeasure to the hotel management and were offered a discount on a future stay. There's no way in the world we would ever fly back to visit this place. It was a wasted vacation. Having also stayed at the Sanctuary in Kiawah, I would absolutely say that it would be well worth the extra money to upgrade for a decent experience. This place is mediocre at best.

Room Tip: Stay far, far away from The Village.
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  • Stayed July 2012, traveled with family
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Helpful?
4 Thank aztx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank F, General Manager at Wild Dunes Resort, responded to this review, October 7, 2012
Hello and thank you for posting your comments. We strive to do our best to manage our guests’ expectations of where the accommodations are located in relation to the beach on our website and through our reservations center. However, sometimes there is a gap in the communication, and this would be the case here. Construction of the pool is nearly finished, and while we have worked hard to ensure we place guests as far away from the construction as possible and limited the hours of noise, this cannot be 100% accomplished in every case. As well, thank you for making us aware of the ice machine – I’ll be sure to check that one out! Finally, we have identified the massage therapist you spoke of in your comments and please know that swift, corrective action has been taken. I can only apologize now for these shortcomings, and offer you an opportunity to return. I would welcome the opportunity to show you what we can do to knock your socks off! ffredericks@wilddunes.com

Sincerely,

Frank Fredericks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level 4 Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 18, 2012

We have visited Wild Dunes many times, but always during peak season. We decided to visit the 2nd week of Sep to save some money and avoid the crowds while the weather was still nice. We reserved the Village one bedroom suite and were a little disappointed after checking in. We got put in a one bedroom in "Village Gardens" where we have never stayed before. It was NOT child-friendly at all. We were farther away from everything, so it made for many long walks with the two small children. We even booked our week-long stay 6 months in advance! The full kitchen was very nice with high-end stainless steel appliances. However, the bar height kitchen table was a joke. My 4-yr old had to have help climbing up into his seat and the high chair that we brought with us for our youngest wouldn't even come close to reaching the table. So much for trying to eat some meals in the room! They are supposed to be a very family friendly resort. Also, there were only 3 chairs. Our tv in the living room, was not flat-screened as advertised (not a huge deal), but the remote only worked for changing channels, not volume or power. The last day we were there, someone came and switched it out for a flat screen while our "Do Not Disturb" sign was on the door. The wi-fi also went out towards the end of our stay, and we immediately called them and talked with IT guys who was supposed to work on it. It never worked again. I also didn't know that they close half of their restaurants and discontinue their kids program after labor day. The towel service at the pool is very limited, closing at 5pm daily. It is still 85 degrees people!! We need towels for the pool! The resort that we love so much is just dead after labor day. Those things being said, the beach is wonderful and the resort is upscale and clean. Very pricey as usual (daily rental of 2 beach chairs and an umbrella is $35). Lunch of 2 hot dogs and 2 sandwiches with 1 bottled water (no sides) was well over $30. Tips are frequently expected. On arrival we went to valet our car and have them bring our luggage up (as they always do at check-in and guest services told us we could "complementary"). The valet with the Boston accent told us just to go park our car ourselves since we were in the Village Gardens. He was rude. He didn't want to help us. We did park our own car and had to lug all of our luggage (without a luggage cart) and 2 small children up to the second floor in multiple trips! Think twice about staying here offseason. I really don't know if we will be back after this experience. We paid too much money for this.

Room Tip: Request a suite in the Village, NOT the Village Gardens--I guess you need to be specific!
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  • Stayed September 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kellymom02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank F, General Manager at Wild Dunes Resort, responded to this review, October 7, 2012
Hello. Thank you so much for staying with us this fall! I’ve read your comments with great interest as this is the first I have read comments that the Village suites are not child-friendly. However, I do have to say that the bar height in the suites is tall for especially small children. While I cannot do anything about that specifically, I can and have spoken with our maintenance and housekeeping teams about entering accommodations with Do Not Disturb signs out. As well, while it’s true many of our structured children’s programs end for the season around Labor Day, we strive to have fun, family recreation options available year round, and it sounds as though we were not clear about communicating those options with your family. Finally, I will ensure our valet team knows that everyone is to be treated fairly and with the same courtesies. Hailing from Chicago myself, this team knows better! I would like to welcome you and your family back to the resort with the promise of doing a much better job. ffredericks@wilddunes.com



Sincerely,

Frank Fredericks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level 4 Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 17, 2012

Stayed at the Village at Wild Dunes for a couple days after a week in a Wild Dunes condo with extended family. Greatly impressed by the room. Spacious. Full refrigerator. Microwave. Stove. Washer-drier. About two block walk to the ocean. Highly recommended.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebel-Yell-Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level 5 Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 17, 2012

Rented and ocean front condo and ended up with oceanfront house using their optional upgrade program where you agree to additional cost and upgrade if available. the upgrades are pretty reasonable in the offseason and we loved the house and the view we got. Since we were there for just a couple days, we spent all our time walking the beach and taking trips to charleston so i cant report on the other amenities.

Room Tip: Go for the upgrade program if it suits you. They will, however, COMBINE a room quality upgrade with...
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  • Stayed September 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wild Dunes Resort

Property: Wild Dunes Resort
Address: 5757 Palm Boulevard, Isle of Palms, SC 29451-2734
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Isle of Palms
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Isle of Palms
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Wild Dunes Resort 3.5*
Number of rooms: 458
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Also Known As:
Wild Dunes Hotel Isle Of Palms

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