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The Palms Oceanfront Hotel
Ranked #4 of 5 Hotels in Isle of Palms
1 review
“I truly enjoyed it!”
Reviewed December 14, 2013

We started out with a regular room then we thought we would ask how much it would cost to upgrade to an ocean view and they gave the price which wasn't bad but we said no thank you. Well Ms. Kia and Ms. Sam gave us the upgrade for free because they found out it was my birthday! So sweet! Beautiful!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JHAKCN95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angel S, Manager at The Palms Oceanfront Hotel, responded to this review, December 15, 2013
I would like to thank this guest for taking the time to provide feedback about their stay. I am so delighted that this guest received excellent customer service from Jakia and Samantha. They will be so excited when they read this review. I am glad this guest enjoyed their stay, and I hope they will come back to visit with us again soon.
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604 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
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  • French first
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  • Any
English first
Hendersonville, North Carolina
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 12, 2013

This was our second stay at the Palms. We get a top floor with full beach view and it is great. Our experience with staff and service has been very good. Our room was spacious and very comfortable. The location is as close to the beach as you will find, and the surrounding area is quite nice. Sept-Oct is a good time to be there since the weather is good and it is less crowded. We will likely return.

Room Tip: Beach view rooms are best. Haven't seen the others.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angel S, Manager at The Palms Oceanfront Hotel, responded to this review, December 13, 2013
I would like to thank the author of this review for being a repeat guest of the hotel. I am so glad they enjoyed their stay again, and were pleased with their accommodations. I am also glad they found the service of the staff to be satisfactory. We look forward to serving their needs again. I certainly hope they will return to stay with us soon.
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Mount Carmel, Tennessee
Level Contributor
95 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed November 26, 2013

We stayed here November 7 - 9 and I was nervous about staying here after reading recent reviews. We have stayed here several times over the years with no problems. We had a wonderful time this trip with no problems. The front desk took care of everything I ask for and our room was clean. We reserve a king ocean front room and enjoy the view. Housekeeping was great. The hotel is showing some signs of age but it was clean and it is ocean front. We don't ever get to stay a full week so this is the way to go for us. We know what to expect about parking so that isn't an issue. It is free on the street or in the lot across the street in November but you will have to pay in peak season. There was a stain on the carpet and the kitchen area showed some age but everything worked and was clean. The free breakfast is OK but it is free so I can't complain about that. The pancake machine attracted the kids and a wait so I went for cereal and fruit and I was good to go. I recommend Acme Low Country Kitchen for a good full breakfast. It is one street over about a 3 minute walk. I do book online directly with the hotel to get the best rate. You can also see the room types and know what you are getting. I recommend to spend the extra money for the ocean front. Isle of Palms is a quiet beach community. We come for the beach . If you want non-stop action - don't come here. I sit my chair on the beach and just enjoy my time here. I will be back here next trip.

Room Tip: I would suggest an ocean front room. It does cost more but the view is nice. I go to the beach for...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iamsusied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angel S, Manager at The Palms Oceanfront Hotel, responded to this review, November 28, 2013
I really appreciate this guest taking the time to write a review for the hotel and for being a loyal guest of ours. I am so glad they found their accommodations to be clean and the housekeeping staff to be great! I am also glad these guests found the front desk staff to be helpful. That is all I as a manager can ask for from my staff, great customer service and a clean environment. I am so glad they achieved this from this guest's perspective. I certainly look forward to this guest's return. I am so delighted they enjoyed their stay and benefited from our location.
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Charlotte, NC
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 25, 2013

My girlfriend and I stay here every summer. It is our favorite spot in Charleston. It has everything we need. The location is a big part of what makes it so great. We love the beach and all of the little shops across the street. It is very good for families as well. It does not have all of the bells and whistles as a resort in Myrtle Beach. There is no lazy river or kiddie pools with fountains. However, that is all part of the charm here for us. The area is not over-commercialized like Myrtle Beach. We can relax here and have a nice vacation. Charleston is only 15 minutes away and there is, of course, plenty to do and see there. We love it!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angel S, Manager at The Palms Oceanfront Hotel, responded to this review, November 26, 2013
I would like to first of all thank the author of this review for being a loyal guest of ours. I am delighted that our hotel is their accommodation of choice whenever they visit the area. We are very fortunate to be in such an ideal location, right on the beach and minutes from Historic Charleston. I want to thank this guest for taking the time to write this review, and we look forward to seeing them next summer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 17, 2013

We wanted a quick vacation spot and they had decent prices. Our room was missing the remote control and the balcony had not been cleaned. There were cigarette butts and empty beer bottles littered all over the balcony. Thankfully the front desk staff, particularly Kia helped to find us a remote and cleaned the balcony but that reflects very poorly on their "cleaning" staff. It made me apprehensive about sleeping on the sheets, because I mean, if they can't be trusted to clean beer bottles in clear sight, would they actually clean the linen? On the positive side, the location is excellent and the staff was very nice.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank indiestr7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angel S, Manager at The Palms Oceanfront Hotel, responded to this review, November 21, 2013
I appreciate this guest taking the time to provide feedback about their stay. I do want to apologize for the missing remote and the balcony. I am glad, however, that this was taken care of promptly by Kia. She was excited to know this guest was pleased with her customer service. This review has been shared with the housekeeping staff who are now in the process of doing deep cleans, so I look forward to nothing but improvement going forward. Again, I appreciated this guest's time and feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Smyrna, Georgia, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 8, 2013

We booked this hotel stay through Bookit.com and stayed at this hotel for 2 nights last week. Our expectations weren't high but this was not quite what we expected.

Staff: Very friendly, great customer service until after we checked out. I checked our bank statement when we returned and noticed that we were charged for a night's stay of over $150 even though we prepaid for our stay. I called and the desk agent said that they made a mistake and it was being reversed. It makes me wonder if they were going to even let me know or call us if I hadn't beaten them to it.

Room: No outside windows, the only window we had looked out into the hallway/terrace area and I think its weird when people walk by your room and can look in. We kept the little window closed the entire time which made the room very dark, even with all three lights on. I guess you have to request and pay for an oceanview room to get a window that has a view other than the hallway. The sheets were disgusting. So disgusting that on the last night, I slept in my clothing so that I would be completely covered. The blankets on the bed were thin and although its November in the south, the nights were still a little chilly. The carpet was also very dirty. Although it was dark carpeting, you could still see stains of who knows what.

Parking: No parking deck, only street parking which is metered. They suggested a gravel parking lot around the corner but we were able to find street parking.

Overall: I would not stay here again. We probably would have left if we had to stay in the room for an extended period.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Natosha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angel S, Manager at The Palms Oceanfront Hotel, responded to this review, November 12, 2013
I appreciate this guest taking the time to write a review for our hotel. I do want to apologize that this guest did not find their accommodations to be satisfactory. I do find it strange that instead of reporting sheets that appear to be dirty, this guest just put on extra clothing. We prefer to have whatever you are not happy with reported to us immediately so we can resolve the issue, especially something you have to sleep on. This guest would be correct in stating that if you want a view, you typically have to pay for it. Every room type is offered on Bookit.com, so if an outside view was desired by this guest, then the option was available for them. The street parking is available during the offseason at no charge as the city does not enforce the meters during the late fall and winter months, which is why we mention that option to our guests. However, there is plenty of additional parking available in the gravel lot across from the hotel that our guests use during peak season. I an glad to read that this guest found the staff to be friendly and the customer service to be great. I again want to thank them for their time.
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Aiken
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 4, 2013 via mobile

My fiancé and I opted to stay here when our normal hotel was unavailable. It's off season, so the rates were nice. Front desk staff were also very nice. The hotel itself is quite nice, love the tile along the floors. However, I'm not sure when the last time someone stayed in this room was, but there was dust on the headboard and side tables. But everything else was clean and the linens were all fresh so it wasn't that big a deal. Would recommend and would stay here again.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank SLeighanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angel S, Manager at The Palms Oceanfront Hotel, responded to this review, November 5, 2013
I would like to thank this guest for the time they took to write a review for us. I am delighted to see that overall they found their accommodations to be clean. We have been and will continue to work really hard to continue to make improvements. I am glad these guests were satisfied and found the staff to be friendly. I certainly look forward to future visits from them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palms Oceanfront Hotel

Property: The Palms Oceanfront Hotel
Address: 1126 Ocean Blvd, Isle of Palms, SC 29451-2281
Location: United States > South Carolina > Coastal South Carolina > Isle of Palms
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #4 of 5 Hotels in Isle of Palms
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Palms Oceanfront Hotel 2*
Number of rooms: 68
Official Description (provided by the hotel):
*** ATTENTION as of Friday, December 18, 2015 *** The Palms Hotel officially closed on Friday, December 18, 2015 due to extensive renovations to common areas, guest room, and guest areas! We look forward to re-opening the hotel late 2016. Thank you. ... more   less 
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Also Known As:
Palms Hotel Isle Of
Palms Isle Of

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