They allowed us to check in an hour early, as I told them I would have preferred they use that hour to clean the room. It looked like it had been weeks since the room had been dusted, the microwave, refrigerator, coffee maker, door to the bathroom was disgusting, the headboard and nightstand was covered in dust. When you pay $309.00 a night for a room you would think they could pay closer attention to the cleanliness. I went to the front desk and requested to speak to a manager, I asked her to go to the room with me to see the condition of the room. She apologized and gave me $100.00 off the first night and sent someone to thoroughly clean the room the next morning. i had requested another room but was told they were booked for Friday and Saturday night. The pictures on their website is deceiving, the only positive comments I would make is the staff at the desk was very nice and it's a great location.
- Official Description (provided by the hotel):
- *** ATTENTION as of Friday, December 18, 2015 *** The Palms Hotel officially closed on Friday, December 18, 2015 due to extensive renovations to common areas, guest room, and guest areas! We look forward to re-opening the hotel late 2016. Thank you. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Travelocity, Cancelon, TripOnline SA, Cheap Tickets and Hotwire so you can book your The Palms Oceanfront Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Palms Hotel Isle Of
- Palms Isle Of