This hotel is older so some of the rooms have an odor. We were in town for our anniversary. We were helped out with a last minute reservation and were extremely grateful - however the first room we were provided smelled of urine or something that smelled like it. We called the front desk to let them know - not necessarily to complain - we just wanted to know if this was normal since the hotel was older. They sent someone up who was extremely helpful (she brought up some deodorizing spray but she admitted that the room didn't smell nice and she would ask what they could do). Long story short - they moved us to another room for the first night we were there and then to an ocean view the next night. We were very appreciative of their customer service. I think if you are to stay here then you definitely need to stay in a full ocean view room. The beds are comfortable - the ocean view room is spacious - the bathroom is small - and I was surprised that they didn't have bottled water in the fridge. Especially for Isle of Palms. My husband and I agreed that when we come back we are definitely going to stay in an ocean view room. We have to hand it to the staff here - they really went above and beyond and made our stay so much more enjoyable. Thank you for making it right for us and we were able to have a positive anniversary weekend !!! Thank you so very much !!! :)
- Official Description (provided by the hotel):
- *** ATTENTION as of Friday, December 18, 2015 *** The Palms Hotel officially closed on Friday, December 18, 2015 due to extensive renovations to common areas, guest room, and guest areas! We look forward to re-opening the hotel late 2016. Thank you. ... more less
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- Also Known As:
- Palms Hotel Isle Of
- Palms Isle Of