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“No crab legs till 5pm!”

Main Street Cafe & Pub
Ranked #57 of 380 Restaurants in Hilton Head
Certificate of Excellence
Price range: $10 - $29
Cuisines: American, Seafood
More restaurant details
Restaurant details
Good for: Families with children, Business meetings, Bar scene, Special occasions, Local cuisine, Large groups
Dining options: Breakfast, Lunch, Dinner, Late Night, Delivery, Reservations, Takeout
Description: Serving seafood, steaks, southern favorites and "pub fare with a creative flair" Serving ALL YOU CAN EAT CRAB LEGS AFTER 5:00 PM 6 NIGHTS A WEEK..... OPEN SUNDAYS MEMORIAL DAY WEEKEND TO LABOR DAY WEENKEND
Reviewed November 30, 2013 via mobile

We searched all week for a place that served "all you can eat" crab legs. I read reviews, looked at photos and decided on Main Street Cafe. Our party of 5 practically starved ourselves till 3:00pm on our way out of town so we could make this a scrumptious final meal on HHI. We were more than a little dissapointed when the waitress says it is only served at dinner time starting at 5pm. Nowhere was this mentioned on the menu, Tripadvisor reviews, and website. The menu insert on the table that we ordered from also did not mention this. We were bummed and went ahead and ordered other options. Crab balls were delicious. Lobster sandwich had a mix of premium and not so premium meat which was dissapointing. Burgers and sandwiches were lackluster. Can't comment on the crab legs and only a couple people in our party said they'd consider returning next year to try them. The waitress was nice but seemed to be the only one working. A couple of the orders needed to be corrected. Make sure you tell them if you want lettuce, onion, tomato and pickle garnish for burgers. They do not bring them out unless requested. Weird! Pecan pie was delicious.

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Thank hustraveldoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
faith r, Owner at Main Street Cafe & Pub, responded to this reviewResponded December 18, 2013

Thank you for taking the time to write a review. I want to apologize first of all for your disappointment. It obviously affected your whole dining experience. We have tried to cover all the marketing bases in regards to Crab legs not being served until 5:00 and am sorry to hear you did not see the time frames listed. It is listed on Trip advisor under property details, as well as on our web site under nightly specials. As for lettuce tomato pickle onion on burgers it does say at the bottom of the menu that we will be happy to provide these items for you per request. We implemented this policy several years ago after we realized how many guests left these items on the plate and they were being discarded. We will reiterate to our team the importance of letting our guests know this is by request.
In regards to service . At 3:30 in the afternoon this time of year we generally run with one server and a manager until our night crew arrives. This day specifically I personally had to leave early and your server did state it became a little hectic. Under normal circumstances she would have not been alone and I do apologize.
I hope this clarifies some of the issues you and your guests encountered and we do genuinely apologize for the experience this created. We hope that you will give us another try.

Sincerely

Faith E Roppelt
partner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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596 - 600 of 1,076 reviews

Reviewed November 24, 2013

We have been here at least once each of the last three years and found the food this time as good as previous times. Saturdays they have an impromptu band playing songs from 50s to 80s.

They offer a wide variety of lunches, drinks and deserts. Good hearty place to eat after shopping at Main Street.

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Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
faith r, Owner at Main Street Cafe & Pub, responded to this reviewResponded December 4, 2013

Thank you so much for taking the time to write a review. We are so glad you enjoy dining with us. Our impromptu band is a group of regulars that were simply looking for a place to practice. We are doing live music on Tuesday night for the month of December. We are so glad you enjoy dining with us.

See you soon

Faith Roppelt
partner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2013

I was in Hilton Head on business and my associate and I decided to stop here for dinner on the way home. We wanted to try something local...not a national chain. Since we had a 2.5 hr drive home, we wanted somewhere where we could sit and be out in about 30 min. GPS pointed us to this place and we said, why not? When we got there, it was almost 6 pm on a Saturday night, and not many people inside. We were immediately greeted when walking in and seated. Atmosphere had TVs at the bar, and candlelight at the tables. We were immediately attended to by our waiter. We got drinks (just tea..which I will tell you now is not that sweet. We think they cater to the northern retirees for the southerners reading this...lol). After a couple minutes, the waiter came back to get our order. We placed it and everything after that came out very quickly. I had my pre-dinner salad within 2 minutes after ordering. The main course came out about 7 minutes after that. I got the pork dinner entree...which was absolutely fantastic!! Prices were decent, not too high but not too cheap, either. My meal was about $18 and had enough food to match. We were paying for our checks about 35 min after sitting down, which was perfect! Next time in Hilton Head, I plan to bring my wife here to check it out as well...thanks for a great experience!

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Thank deez729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
faith r, Owner at Main Street Cafe & Pub, responded to this reviewResponded December 4, 2013

Thank you so much for taking the time to write a review. We are glad you had such a fantastic experience. We looking forward to your return with your wife. It was interesting to read your remarks about how long everything took . It sounds like you have had some corporate training. We are glad we met your expectations .

We look forward to your return visit


Thanks again
Faith Roppelt
partner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2013 via mobile

There's nothing especially fancy or unique about Main Street, but the food is good! I had the fried green tomato BLT and sweet potato fries and they were both excellent! I would have given 5 stars except a large group came in and sat at the table next to us and our waiter completely ignored our table after that. I wanted to order dessert to try the key lime pie but after waiting and waiting I finally ran him down for a check and skipped dessert.

Thank kimieann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
faith r, Owner at Main Street Cafe & Pub, responded to this reviewResponded December 4, 2013

Thank you so much for taking the time to write a review. WE are so glad you enjoyed everything. WE have reviewed the situation that occurred with your server. Have explained to him the appropriate way to handle the situation. The group that came in was a little larger then we had been told so adjustments had to be made however the last thing we want is for other customers to be effected. We truly apologize.
We look forward to seeing you next time

Thanks again
Faith Roppelt
partner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013 via mobile

Would you like to pay $5.99 for your child to eat Kraft Mac and Cheese and a small cup of mandarin oranges (no drink included)? Then do I have a place for you! In all seriousness- the food here wasn't bad (it wasn't great either). It was just way too much money for what you got- both in quality and quantity. This place was average in every way- except for price. There are many better places to eat on HHI. Save your money.

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1  Thank TN20something
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
faith r, Owner at Main Street Cafe & Pub, responded to this reviewResponded December 4, 2013

Thank you so much for taking the time to write a review. We are so sorry you feel as though we are over rated and over priced. We hope that you enjoyed the rest of your visit to the Island and were able to find restaurants to satisfy you.


Thank you so much

Faith Roppelt
partner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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