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“Sea Pines Resort, Excellent!”
Review of Sea Pines Resort

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Sea Pines Resort
Certificate of Excellence
Reviewed May 25, 2013

Every year, my family and I go to Hilton Head Island, SC for vacation. We go about two to three times per year and always go to Sea Pines Resort. We choose this location because it is very close to the beach, it is a clean and well built property and is very well taken care of. The villas are very nice and they include usually one to three bedrooms, a small sized kitchen, a dining room, and a porch or balcony that either overlooks a lagoon (with very cool alligators and yellow back turtles to look at), the golf course, or the beach. All of the villas are very close to tennis courts and are in walking distance of the beach. Also, the beach club at Sea Pines is great because they have very high quality food, and beautiful beaches. They have a surf shop where you can buy body boards, surf boards, paddle boards, etc. The homes in Sea Pines are fantastic as well. The homes can have up to eight bedrooms and are also close to the beach and sometimes on the beach.
The Sea Pines Resort is very close to many restaurants that are full of fresh sea food and great views. Harbor Town is one of my favorite place to walk and sometimes to ride bikes to because it has modern stores, homemade ice cream places, sea food restaurants, and has a great view of the boats coming in and docking, and also the yachts are beautiful as well.
The Sea Pines family pool is also very nice. There is a baby pool, and a regular pool. Next to the two pools, there is a pool side cafe. I love the Sea Pines resort and can't wait or this years second stay in July.

  • Stayed: January 2013, traveled with family
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1  Thank Natalie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 7, 2013

Recently, we reviewed on "Tripadvisor" our February/early March stayed in a condominium at Sea Pines resort to experience the Hilton Head golf experience. Much of the review was a factual recitation of our experience, which was “a mix of good and bad. First, the good. Upon our arrival, the resort’s registration desk staff was professional and helpful. They assigned us to a small but very nice, well furnished unit overlooking the resort’s harbor. We found the resort’s golf courses well maintained and just right for us; we are not “competitive” amateurs, just love the game. One day, we used an off-resort course, but found it much less interesting or well maintained, so we would recommend saving the drive unless you want to play one of the “5-star” courses located at Hilton Head. Now the bad, which really ruined our time at the condo: we were without shower/bath for most of our stay. The shower drain was blocked. It simply did not drain ….” The review recited in detail our frustrating experience with the registration desk/services staff to resolve the problem.

Since writing our review, the Sea Pines management went to great lengths to contact us—we were traveling both inside and outside the US—and expressed their apologies and disappointment in their resorts’ failure to promptly and fairly address our problem. Without going into details, the management’s actions compel us to amend the original review, as well as advise: 1) we would return, repeat--we would return, and have advised others to stay at Sea Pines; but we also advise 2) if you have a problem at Sea Pines, let the senior management know. As mentioned above, the registration staff was professional and helpful, but we suspect they do not have the authority or experience to address unusual problems. (Sea Pines management did not in any way suggest we change our review. We have done so entirely on our own initiative because we think it would be more helpful to fellow travelers.)

Room Tip: Overlook the harbor, as we did, or stay at the Inn.
See more room tips
  • Stayed: February 2013, traveled with family
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1  Thank Pegtrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2013 via mobile

Stayed at a home in Sea Pines for spring break. Home was comfortable, spacious, and convenient. Resort was not particularly ready to host children. Playground at Harbour Town was closed for renovation, no pool on the property was heated, craft tent not open, essentially no child friendly organized activities "up and running" during our week at the property. Children enjoyed bike riding and pony riding. Petting zoo was a hit as well. I would not recommend visiting this property with young children in the spring.

  • Stayed: March 2013
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3  Thank father3KansasCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRMarketing, Marketing Manager at Sea Pines Resort, responded to this reviewResponded March 27, 2013

The Sea Pines Resort offers an outstanding selection of more than 400 homes and villas to suit our guests’ varied needs, and we are so glad that you were pleased with your accommodations.

In regard to our pool facilities, we are continually striving to offer the premier amenities our valued guests deserve and are in the midst of an exciting resort redevelopment. We apologize that you did not have access to a heated pool during your visit, but hope you will return to enjoy our beautiful new pool & spa.

Likewise, the Gregg Russell Harbour Town Playground was briefly closed so that we could install new nature-inspired equipment, which has been a big hit with families.

The Sea Pines Resort, a top vacation destination that attracts thousands of visitors annually, offers numerous activities for children year-round including: biking, pony rides, a petting zoo, a nature center, Eco-Adventures, hiking in our 605-acre forest preserve, tennis and golf, visiting our lighthouse (with museum and shop), dolphin boat rides and much more. Our craft and holiday activities are scheduled to begin during the weeks preceding and following Easter.

Our experienced and friendly reservations department is available to discuss any special interests guests may have, such as child-friendly activities and programs, and help guests plan their visits to ensure that they enjoy a fulfilling experience.

Detailed information, including a calendar of events, is also available on our website: seapines.com.

We sincerely appreciate guest feedback and hope you will include The Sea Pines Resort in your future vacation plans.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2013

A wonderful setting. Right on the golf course with close restaurants and a 5 minute walk to lots of retail/restaurant options.
The rooms are spacious and bottled water is supplied each day.
The staff are helpful and friendly. Great atmosphere.
Internet and communication facilities are provided 24/7, at no cost.
Bicycles are provided and easy riding around the resort. Would suit all ages and fitness.
Recommended and we will go back.

Recommended and we would go back.

Room Tip: We overlooked the golf course but there are renovations which start early morning. Quieter on the ot...
See more room tips
  • Stayed: February 2013, traveled as a couple
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Thank anthony f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

My wife and I stayed at the lodge at sea Pines and unlike the previous review by Loanhead, we were very happy with all aspects of our stay. The lodge was definitely 5 star. Our room looked out onto the first tee of the Harbourtown Golf course and was absolutely beautiful! the staff was extremely friendly and helpful, the complimentary breakfast was very nice with the usual continental breakfast items as well as made to order omletes. We also enjoyed the unlimited use of the many bicycles available, the island is very safe and easy to ride. The lodge is an easy 5 minute walk to the harbor where there are many shops, bars with live music and shops. We cannot wait to go back!

  • Stayed: August 2012, traveled as a couple
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2  Thank Garlands1830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2012

First and foremost, SeaPInes is a well thought out and planned gated community with special emphasis on protecting the environment & preserving natural resources. Charles Fraser, founder of The Sea Pines Resort, was a true pioneer who was passionate about preserving and conserving the environment and to this day the resort strives to continue his love, vision and spirit of innovation. (and many accolades and awards are testimony to this)

People buy property or decide to vacation in SeaPines for a beauty & vision not found in the more crowded, commercialized vacation destinations...but, most important....security. you want find massive high-rise buildings, over-crowded waterparks or flashy neon "shell" signs. I would classify it as laid-back. I have heard a few complaints about the "entrance fee" for non-owners or guests. Yes, there is a $5.00 fee to enter (car or bike) if you are not an owner or guest. This fee helps to pay for the beautiful landscaping, pathways, facility maintenance and to handle extra traffic that occurs from those just passing through. (which is fine...but does create extra traffic not only for cars, but bikes on the path)

If you are offended to pay this pass, my suggestion would be to immerse yourself and STAY within the resort. Staying as a guest within SeaPInes is a completely different "feel" than simply passing through. When you become a guest of Seapines you are provided with accommodations & treatment that are world class. Some areas I would agree are getting older and need updating...but anywhere we have stayed has always been clean and well-kept and staff at the Sea Pines Resort office or top. (& I think the office is fair in basing rental prices on how up-to-date accomdations are) The Seapines Resort office will treat you the same as they would The Trumps. They rolled out the red carpet and gave us our monies worth. If you decide to stay and play, it is a place where you can meander along beautifully preserved paths and nature reserves, leave your car unlocked and walk the greenways or beach after dark.

If you are looking for a Desitn or Myrtle Beach knock-off...you will not find it on Sea Pines. Just know before you go. If you can understand and appreciate this, you will not be disappointed. Its a beautiful (NATURAL :) place.

  • Stayed: November 2012, traveled with family
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1  Thank runboorun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

We spent a week at the Sea Pines Resort at the end of a road trip down the Carolina coast from Washington DC. We thought that this was going to be a 5* resort but were very disappointed and could have rented a much nicer house with private pool for the same money we paid for a 2 bed condo at Sea Pines. The Welcome Centre was very smart and the staff polite and efficient so all looked promising. Pulling up outside our accommodation we had that sinking feeling that all was not well. We booked through an agent and were allocated our accommodation by the resort and not through personal choice. I did contact Sea Pines prior to our arrival; they replied promptly and were most helpful. I asked to be in walking distance of the beach with 2 bedrooms and 2 bathrooms. What we got was a condo in an area called The Plantation Club, an ugly and unappealing 4-story block.
To be fair the condo was well furnished and well appointed by the owners. The kitchen was particularly well set up for self catering but there was nothing in the cupboards, not even salt and pepper. The blue silk bedspread in the master bedroom looked lovely but had a nasty off putting stain and there was hair and sand in all the corners and thick dust on the air vents and edges and ledges. We moved one of the sofas to retrieve a pen and it was obvious it had not been moved or cleaned under in a long time. Making one of the beds we found a lost sock behind it along with hairballs. The master bath was like the black hole of Calcutta. When you closed the shower curtain it was so dark you couldn’t see a thing. The ceiling was cracked and the whole room was in need of updating.
On arrival the shower in the master bath did not work so we called for assistance. Maintenance staff arrived very promptly and quickly solved the problem which was impressive. We asked about other properties as I would have considered asking to be moved. However the message seemed to be that we were in one of the ‘better’ rental properties so we decided to stay where we were and went out to buy bleach and rubber gloves.
Our condo was well set up by the owners but the building was dated and badly cleaned and maintained by the property managers.
On the plus side the Sea Pines Resort has a good beach, golf courses, riding stables, activities for children, bikes for hire and miles of cycle track, tennis courts, a choice of swimming pools and a variety of restaurants all on the resort. In keeping with its environmental ethos, there is almost no lighting or signage so it would be almost impossible to find your way around if you arrived after dark.
We were there at the very end of August and over Labour Day and it was clear that the ‘season’ was over. On the up side it meant that we were always able to park at the beach, did not have to book in the restaurants and had the cycle paths almost to ourselves. The downside was that by lunchtime on Labour Day we were almost the only customers so atmosphere was lacking.
We travelled as a family with 2 older daughters, 18 and 21. There were no young people of their age, all other guests were either retired or had young children. Properties for sale on the resort were in the millions of dollars as were the yachts in the marina at Harbour Town. I can see the appeal for families with young children though prices for all activities were high except for the bike rental.
We found plenty to see and do in the area and enjoyed the resort but would probably not go back.

  • Stayed: August 2012, traveled with family
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5  Thank Loanhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRMarketing, Marketing Manager at Sea Pines Resort, responded to this reviewResponded October 17, 2012

Thank you for choosing The Sea Pines Resort and for sharing your comments.

The Sea Pines Resort, celebrated as a top vacation destination for guests of all ages, annually attracts thousands of visitors who enjoy the resort’s scenic beauty, relaxing atmosphere, miles of pristine beaches, excellent dining options, vast array of watersports, Eco-Adventures and other recreational activities, as well as its wide selection of outstanding accommodations.

In addition to being able to choose from more than 400 vacation rental homes and villas, guests of The Sea Pines Resort can stay in the resort’s luxurious, highly acclaimed Inn at Harbour Town, which offers countless amenities, including personal 24-hour butler service.

The Sea Pines Resort takes guest satisfaction very seriously and, had we been informed of your concerns, we would have been pleased to immediately remedy the situation to ensure you enjoyed the experience typically enjoyed by our valued guests.

We thank you again for your feedback and hope you will include The Sea Pines Resort among your future vacation plans.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sea Pines Resort

Address: 32 Greenwood Dr, Hilton Head, SC 29928-4510
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 52 Specialty Lodging in Hilton Head
Price Range: $150 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sea Pines Resort 3*
Number of rooms: 500
Official Description (provided by the hotel):
The Sea Pines Resort is a popular 5,000-acre oceanfront vacation destination on Hilton Head Island, SC. The highly acclaimed resort featuring The Inn & Club at Harbour Town, the island's only Forbes Four Star hotel; Harbour Town Yacht Basin; three championship golf courses; world-class tennis; superb dining and shopping; five miles of pristine beach; a forest preserve; a 15-mile network of leisure paths; watersports; Eco-Adventures and more. ... more   less 
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Also Known As:
Sea Pines Hotel Hilton Head
Sea Pines Hilton Head

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