Went to this property on a timeshare exchange and stayed in unit 2891. Check in fast and efficient and lots of information given.
The property overlooks the Heron Golf course and the view from the deck area excellent and quiet. Bit the furniture was dirty and needed cleaning before we could sit down on it.The sofas had been undated and were confortable in the lounge area but on closer inspection we found a candy on the floor as well as a piece of popcorn. This set alarm bells ringing.
The guest bedroom had a dead cockroach under the bed and the bathroom had not been cleaned corrctly with a ctacked tissue holder.
The crockery in the kitchen was all cracked and not fit to eat off. The sheets on the beds in the guest room didn't fit and no matress covers.
We complained and the supervisor arrived and arranged for a good clean and replaced all of the crockery.
The bed linen replaced but again did not fit correctly.
we met the manager at the breakfast greeting and to say he was unhelpful would be a gross exageration. Needs to get of his backside and walk the floor and then he would see the problems.
Eventually new maid arrived and understood the problem imeadiatly and solved the problem.
Still enjoyed the holiday and would go back again
- Also Known As:
- Swallowtail At Sea Pines Hotel Hilton Head