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“Changes over the years...........”
Review of Old Oyster Factory

Old Oyster Factory
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Ranked #41 of 374 Restaurants in Hilton Head
Certificate of Excellence
Cuisines: Seafood
More restaurant details
Restaurant details
Good for: Local cuisine, Large groups, Families with children
Dining options: Dinner, Late Night, Breakfast, Delivery, Reservations
Dining style: Casual Dining
Cross street: Matthews Drive
Description: The Old Oyster Factory is Hilton Head's premier waterfront dining destination. Enjoy local seafood, hand-cut steaks and amazing water views from every table.
Bluffton, South Carolina
Level 5 Contributor
59 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“Changes over the years...........”
Reviewed April 21, 2014

This used to be our favorite restaurant on Hilton Head Island.....been going here since 2003......The view, the food, the ambience and staff was awesome.......Now the staff is unable to handle the volume that this place attracts(from the seating to the kitchen to the customer service from all especially the servers.) The food has changed light years from when Franz was involved, all for the bad......Monday, April 14th, I called for reservations for 7, (4 Adults, 3 well behaved children 10, 6 & 4.) Asked for window table and explained my wife had back surgery and confirmed the lift worked outside. Lady confirmed reservation!!! Wait was short, lady at podium was awful ... we were seated at a table that would fit 4 in comfort......asked to be seated at a bigger table......taken to a table in the bar (not a place for young children.) Finally seated in a nice area just past the kitchen that was great for space.....All the while my wife having to use her walker to maneuver the crowded restaurant!!!!! .Service was slow (took an hour to get the first part of main course.) After six of us were served in increments of two, the 10 year old's food was missing!!!! My Cod and Shrimp combo must have sat in the window (not even close to hot.) The young man's Junior Shrimp came finally!!!! My wife's 6oz Fillet had great flavor, but had the texture and flavor of a Pot Roast Chunk with Mushroom Gravy!!!! Our Guests enjoyed their Oysters and Scallops. The kid's drink machine was broken, so they had to settle for Pink Lemonade!!!! We were there for two hours and did not enjoy our meal or the ambience (noise level was awful!) Spoke to management and other personnel about how displeased we were, especially with the seatings. Male server seemed IN THE WEEDS!!!
Really miss Chef Franz, Jessica(off that day), Michelle, Manager Phil and all the great servers OOF used to have. Won't be going back!!!

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank 48Dan1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Date | Rating
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English first
Level 3 Contributor
12 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Great food, great view, great service!”
Reviewed April 20, 2014

Everything we had was excellent. From the hush puppies to the smoked salmon appetizer to the seafood medley. The view was beautiful and the service could not have been better! Maybe somewhat pricey, but worth the trip.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Dana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level 5 Contributor
71 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Great food and service!”
Reviewed April 17, 2014 via mobile

We had a great experience here. Got there early so there was no wait (be warned it fills up fast but they take reservations). Our service was great, fast, friendly, and he was very informative about the specials and other menu items. The food was fantastic all the way around. I had something off the main menu which amounted to a sampler platter and my other half had one of the specials (tilapia and shrimp) and both were beyond delicious as well as the crab cake appetizer. We had an up stairs window table with a nice view as well!

Helpful?
Thank NickTnReb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bluffton, South Carolina
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Excellent service and fantastic food!”
Reviewed April 17, 2014

We had family in town from PA and wanted to take them to a great seafood restaurant. We live in the area but hadn't been to the Old Oyster Factory in awhile. We had a large group, but were seated quickly- kids and all! Our server was great and very knowledgeable. The good was great - they have an excellent selection of oysters and local fish. A new favorite!

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank CandyR08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, South Carolina
1 review
“Excellent seafood and service!!”
Reviewed April 17, 2014

We are in Hilton Head for the Heritage and decided to stop at one of our favorites - the Old Oyster Factory! We were not disappointed! We had the softshell crab and swordfish specials. Both were delicious! Even though there was a short wait and they were busy, our service was great! Thank you for another great meal.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank ChicoSCgolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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