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“Had a great time”

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Marriott's Grande Ocean
Ranked #3 of 29 Hotels in Hilton Head
Certificate of Excellence
Level Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Had a great time”
4 of 5 bubbles Reviewed June 21, 2014 via mobile

My son's family and I stayed here to meet up with my other son's family who come down every other year as part of a relative's timeshare. We ended up paying $595/night to get in the buildings closest to the beach, $580 for other buildings. The only way I could justify the price is that it allowed us to stay in the same resort as the others, all 6 of us could stay in the same room & they had kitchens & washers & dryers. The suites are very nice. We had a suite with a king bed with whirlpool tub, separate shower & toilet area as one bedroom. The other bedroom had 2 queen beds, a bathroom with a huge shower in it. The living area had a pull out couch & 2 chairs with a nice large TV & next to that was a large dining set that sat 6, on the other side of that was a fully equipped kitchen. Then walking in was a full laundry area which was really nice to have. There is a 4 seat dining table on the terrace but we overlooked the back of the pool bar area & the south pool so the view wasn't terrific but saw a little sliver of a view of the ocean. We couldn't get on any floor higher than the first floor, though since we had 3 kids we didn't mind it all that much as we were right next to the stairwell. The stairwell is VERY poorly lit, is one of my negatives.
The amount of pools was great, it is a very short distance to a very nice beach. They provide you with beach towels in the room but you have to rent beach chairs, umbrellas etc. There are lots of poolside loungers free of charge. There are showers and hoses to wash off when you come back from the beach.
There is a pool bar which was pretty good but the wait was too long. They had a snack shack which we didn't use as it was pricey and a Marketplace shop that was also pricey but had really good pizza.
Parking for the room was under the building but the spaces are tight. There is more parking outside the building for guests. I guess that is one nice thing because the whole resort isn't taken up with parking lots.
What I despised about the place was the phone calls before coming down to try to get us to buy a timeshare and we even got a call right before checking out. They are trying to get us to come back for 4 days/3 nights for $599 so i feel like the price i paid for these 2 days finances that. I cant say that I would have paid this price had my other son not already been staying there & we had an infant with us and didn't want to be going long distances back & forth.
We were only there for 2 nights so didn't get to do a lot of events. We did go to Harbourtowne & you get a free parking pass as part of the room. We had dinner there, listened to some of the kids concert, got ice and the kids got to play on the really nice playground.
Overall for the limited time we were there it was a fun trip.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lovetonenana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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759 reviews from our community

Traveler rating
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See reviews for
393
215
5
5
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (246)
Date | Rating
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English first
New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 17, 2014

Great location, nice beach for walking/sitting or riding bikes. Free pass to Sea Pines which is an easy bike or car ride. Very convenient to restaurants and attractions. Rent a car since you will want to explore area and participate in boating etc which is not onsite.

Room Tip: We had a second floor ocean room, but could see only a sliver because of trees. A third floor room w...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KARYN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
138 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed June 10, 2014

We stayed in a two-bedroom suite for a week with another couple and enjoyed the hotel immensely. The villa was large and had a well appointed kitchen, a large balcony overlooking one of the swimming pools, and a nice big laundry room that came in handy! The suite was well decorated, and the furniture was comfortable. The BBQ grills they have around the pools (which we used a couple of times) complete the beach vacation experience. The grounds are lovely and well maintained, very pleasant surroundings.

The beach-front location of this hotel is great - you can walk right out the grounds and stroll on a nice long beach, or you can rent bicycles to ride on the beach. A short walk away is a nice shopping area with some restaurants - we walked to breakfast and to dinner a few times from here as there are pedestrian-friendly pathways leading to multiple shopping and dining areas.

The only down side here was that they didn't replenish the shampoos and bath soaps in the room, which surprised me for a Marriott - a trip to the front desk to replenish the supplies was disappointing as well, as they only gave enough for one day. If I were to stay here again I would take my own supplies.
Other than that, it was a great stay.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 2Weevils
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed June 8, 2014 via mobile

We have stayed here for a few days every year for the past 5 years as my in laws own a Marriott time share. The resort is beautiful, our 3 boys ages 1, 2 and 6 have the best time in the pools/toddler pools and being right on the beach. They also love the turtle pond on property as well as the many outdoor games (corn hole, shuffleboard, chess, pool etc). It is always very quiet at night with the bar closing at 8pm. This is a short walk or bike ride to shops and dining as well. We left our boy's Spider-Man beach towels in the dryer upon leaving and the hotel staff were so nice to find them and mail them home to us! Looking forward to next year as always.

Stayed May 2014, traveled with family
Helpful?
2 Thank KatieBM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed June 8, 2014 via mobile

My family visits hilton head every year and we stay at Marriott properties each time. The last several years we have stayed at the Grande Ocean. The Marriott properties all have impeccable grounds fully equips with everything you will need for a villa beach stay at HHI. We are excited to return this October for another week stay at the Marriott!

We love HHI and have our favorite restaurants that are a quick drive from the resort. Every trip we take advantage of their grills and picnic table areas.

Stayed July 2013
Helpful?
1 Thank TravelbugKD25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary, North Carolina
Level Contributor
791 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
5 of 5 bubbles Reviewed June 7, 2014

Right on the ocean with less than a 1 minute walk to be in the water. This was our second trip to this resort with relatives who have had a week timeshare there for 20 years. The facilities are all very well maintained and the service not only at the front desk but also in all the other places in the resort was outstanding. Grande Ocean has 4 buildings and all the rooms have a view of the ocean. There are 2 rooms on each floor in all the buildings that face directly on the ocean. We had a large 2 bedroom suite with a large balcony where we had breakfast every morning and drinks in the evening. The side rooms that don't face the ocean overlook one of the many pools. There are a number of stores and restaurants just a short walk away but we chose to drive a little farther to eat. The traditional pool side bar is not run by Marriott. It also is accessible from the public beach walkway. Pool Bar Jim's. They make a large number of frozen drinks. Just the thing for a hot afternoon! They have a huge book with literally hundreds of variations of these drinks. Hard to chose. I would highly recommend the Grande Ocean to anyone.

Room Tip: The higher the floor the better the view.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Levon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed June 6, 2014

Very well maintained, good location. Marriott seems to do a good job of keeping their timeshares renovated. I would recommend replacing the weather seal on the front door of the our unit to keep hallway noise down, otherwise unit was in good shape.

Over the years I have developed the opinion that Marriot uses their timeshare properties as a training ground for customer service agents.

Staff at this property did not have a "Can do" attitude. Eventually a manager followed up with me and expressed a desire to help and offered to have a staff member follow up, they did not follow up, however we were checking out that day anyway.

Stayed March 2014, traveled with family
Helpful?
3 Thank Yoshidog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott's Grande Ocean

Property: Marriott's Grande Ocean
Address: 51 S Forest Beach Dr, Hilton Head, SC 29928-6220
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Hilton Head
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Marriott's Grande Ocean 3.5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Marriott`s Grande Ocean Hotel Hilton Head
Marriotts Hilton Head
Marriotts Hotel Grande Ocean
Marriott Hilton Head

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