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“Summer Break 2013”

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Marriott's Grande Ocean
Ranked #3 of 28 Hotels in Hilton Head
Certificate of Excellence
Indianapolis, Indiana
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Summer Break 2013”
Reviewed June 28, 2013

We stayed at the Marriott Grande this past week. This hotel is great for children, but if you travel much and pay attention to details, this place falls short.
Pools are great for the children, but they did not seem clean. There are plenty of pools on property too. Rooms "villas" are a good concept with two bedrooms, two baths, kitchen, etc.; however, they seem a little dated. Things like the light switches were filthy. Those kinds of things need to be cleaned too. The proximity to the beach is great. I will say that the beach is nice on HHI- very pretty. I did not like renting two chairs on the beach for $32. The bikes that they rented us were in horrible disrepair. We got about 1/4 of the way to the lighthouse and had to turn around and come back.
Aside from the poolside restaurant, do not plan on having room service, spa amenities, etc. They do not exist here.

Room Tip: Our room had an ocean view. I think this would have been a bigger disappointment had this not been...
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  • Stayed June 2013, traveled with family
    • Value
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Helpful?
5 Thank CBDigger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Grande Ocean, responded to this review, July 5, 2013
We are sorry to hear that you did not have a positive experience at Marriott's Grande Ocean. This is not typical of the guest experience at our resort and we would appreciate an opportunity to personally address your concerns. Please contact us at customer.care@vacationclub.com or at 800 860 9384. We look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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781 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (254)
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English first
Atlanta, Georgia
Level Contributor
72 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 26, 2013

We have been going here for the past few years. The rooms are gorgeous and very spacious. The grounds are extremely well kept. The pools are amazing. The proximity to the beach is fantastic. My kids could wanted beach, then pool, beach, then pool, no problem because everything is so close. There is a pool bar on site which had live music a few evenings which was a nice touch. They have a lot of activities if your interested as well. We will continue to frequent the Marriott's Grande Ocean, no need to try anywhere else. The only complaint I have , and it's not even relevant for most, is that if you have two cars the second car can have a hard time finding parking because you are not able to park in the garage. But other than that LOVE IT!!!!

  • Stayed June 2013, traveled with family
    • Value
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Helpful?
Thank Shandallasmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 25, 2013 via mobile

What a fantastic experience. Rooms, view was awesome. The staff must have taken a course in public relations and all passed with A's. They make the resort the great place it is. I can say this enough!
Rent a bike; go biking on the many trails or ride your bike on the beach!
Visit Jim's Pool Bar for some wonderful cocktails!
Activities are planned if you want to participate!
Overall, a fun and relaxing time...hated to go home to PA!

  • Stayed May 2013
    • Value
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Helpful?
3 Thank 131sunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 20, 2013

This is a great resort offering superior location, amenities and extras that is perfect for anything from a family vacation to just a relaxing week and everything between. The rooms are spacious enough for a small family or two couples. THe two bedroom layout offers plenty of space and the full kitchen and in unit laundry are great amenities. The grounds themselves were great, plenty of hot tubs hidden away around the property, three good size outdoor pools, one indoor pool, a nature walk and activities such as shuffle board, bocci ball, table tennis and much more. There was more than enough to do. Plus you are located on the beach as well. The room I had was in the back of resort with no view of ocean but we had a great balcony overlooking the grounds which was good enough for me. My dissappointment of not haveing a view of the Ocean was non existent quickly based on my satisfaction with everything else this resort had to offer. Some other great assets of this resort is the location. Located near Sea Pines (car and bike passes were given to us for Sea Pines access for the week) is great and you also have Coligny Circle a short walk away. One of the best assets of this resort is Pool Bar Jim's. By far the best frozen drinks I have had and it is right on the resort. It is a must stop for any visitors. Hilton Head is great for biking, and they rent bikes right here on the resort, but after renting from this resort and the "sister resort" Marriott Barony in the past I might recommend you rent bikes elsewhere if you want a better quality bike. The convenience of renting the bikes on the resort is great but both times we have had some issues with less than average equipment on the bicycles themselves. But overall, I loved the week we spent and would return in the future with no hesitation.

Room Tip: The Marriot Grande Ocean and Marriot Barony are close to identical resorts, THe Grande Ocean is on t...
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  • Stayed May 2013, traveled as a couple
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Helpful?
4 Thank Sean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Stevens
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 13, 2013

This was our first time to Hilton Head Island. We had 4 adults and 2 kids in a 2 bedroom suite. It was plenty large enough and had everything we needed in the rooms. We overlooked the Dolphin Pool on the 1st floor so we had a nice view of the pool. We asked for an Ocean view but they told us that is reserved for owners instead (we were staying on a trade). We walked right outside our door down to the beach...so much better than trekking across streets or driving to the beach! Rooms were clean, staff was friendly, property was clean (wonderful smelling flowers in the hedges surrounding the property), free wifi and fun daily activities on site. Our week was actually pretty cold by S.C. standards so the pools never really warmed up which was a bummer...we always swam in the small heated pool...oh well. Great stay overall and we loved Hilton Head!

  • Stayed May 2013, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank carynjoy49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marietta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 13, 2013

Have stayed here twice and both times it was a wonderful stay. Amenities are wonderful. Beds are heavenly. Only downside is price per night is around $400. Grounds are well maintained. Bike rentals are on property.

  • Stayed May 2013
    • Value
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Helpful?
2 Thank Terryfae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Breckenridge, CO
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 7, 2013

We stayed the week of 4/20/13 in the Sand Castle building, which is one of the best buildings as it is oceanfront. We really enjoyed the stay, but the timeshare was a gift to us, so I only gave it 4 stars as I would have felt differently if I had to pay such a hefty nightly fee!

It was good value, but I feel like there are better resort properties in the US where you can pay that much and get a lot more value.

The photos on tripadvisor are great, they are actually almost "too good" as I had higher expectations upon arriving. Nonetheless it is still a very nice property, there are hot tubs near every building which is what most folks used as it was a very chilly week. There are 4 pools, but only 1 of the 4 is heated - which was a surprise because I would think so many visitors in the November through April timeframe would need heated pools. Only a few folks entered the pools due to the cold water, and the one pool that is heated is actually a "lap pool", and so lap swimmer folk weren't too keen on kids being in their pool while they were trying to work out.

The front desk and concierge staff was 5 stars. They offer a ton of bikes for rent and that was good value and a great way to get around the island. The beach was excellent. The rooms were large, at one point we had 25 friends in our 2 bedroom unit and there was plenty of room.

The exercise room was excellent. We used the kitchen in the unit for most breakfasts as there is not typically a breakfast provided by the resort, and we ate out for most lunches and dinners, but did use the grills one day for burgers and that was nice. My father-in-law did not like the price of the $15 mudslides at Pool Bar Jim's, he was expecting $6 but he was probably remembering back 20 years ago.

Being my first trip to Hilton Head, I did feel like the properties in general were older and starting to show their age, typically built in the late 70's, early 80's, but I can see why compared to what else is available and how they haven't renovated as much as they should have, I can see why the Marriott Grande Ocean scores so high - it is in comparison to what else is available.

Compared to what else is available, the Grande Ocean is a really great Hilton Head property.

Room Tip: Ask for the Sand Castle building, though I bet it's difficult to get in to.
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  • Stayed April 2013, traveled with family
    • Value
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Helpful?
1 Thank BreckBearSki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott's Grande Ocean

Property: Marriott's Grande Ocean
Address: 51 S Forest Beach Dr, Hilton Head, SC 29928-6220
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Hilton Head
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Marriott's Grande Ocean 3.5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Marriott`s Grande Ocean Hotel Hilton Head
Marriotts Hilton Head
Marriotts Hotel Grande Ocean
Marriott Hilton Head

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