We stayed at the Grand Ocean Resort at the end of July for the first time and I was very impressed with this property! We stayed in a two bedroom condo/villa-style and the rooms were exactly as seen online. The rooms were large, clean and comfortable.
Pros: very well maintained property. The pools, grounds and amenities are in terrific condition. The staff is friendly, helpful and willing to do whatever is necessary to accommodate all requests. There is a lot to do at this resort; they have at least 3 pools [may be more, not quite sure], grilling stations, shuffle board, etc. Also, they have daily scheduled activities for their guests.
Cons: There were a few things to note such as; the stove in the room is a bit outdated. Parking is limited, however, there is overflow parking across the street and the amenities close too early in the evening. It would be nice to have the pool snack bar open past 4pm and the convenience store open past 7pm. Perhaps my only real complaint about this resort is the “Concierge.” Her name was Kelly and she was not helpful at all. A few times we checked in with her for some dinner recommendations but she was more interested in trying to get me to sit for one of those timeshare meetings. Eventually she said she made a “reservations” for us and instructed us to check in at the hostess stand—when all she really did was let restaurants know guests from the Marriott will be going there for dinner—we still had to put our name on the list and wait for over 40 minutes (we were burned by her on this twice—yes, shame on us for letting it happen twice). Despite the cons listed above, our experience at the Grade Ocean was a very good one and we will be returning next year.
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- Also Known As:
- Marriott`s Grande Ocean Hotel Hilton Head
- Marriotts Hilton Head
- Marriotts Hotel Grande Ocean
- Marriott Hilton Head