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“Pleasant Stay”

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Omni Hilton Head Oceanfront Resort
Ranked #6 of 28 Hotels in Hilton Head
Certificate of Excellence
Yorktown Heights, New York
Level Contributor
59 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Pleasant Stay”
Reviewed September 11, 2013

Stayed at this resort for 4 nights in August after spending a week in Disney World. I had stayed at this property when it was a Hilton and the renovations to the pool area and grounds are evident and a plus. The weather leading up to our stay was wet so the hallways (which are covered yet open to the elements to some degree) did have a faintly musty smell as a result of the damp conditions. The rooms are quite large and the kitchenette area is nice; however, the cabinets were chipped a bit (veneer coming off) and I was surprised given the remodeling that this was already very evident.

The rate we had included a $200 room credit which I opted for in lieu of the bed and breakfast rate; however, one breakfast buffet for a family of 4 with tip was over $70.00 so be warned. I have stayed at the Marriot in Hilton Head and their breakfast buffet was a full buffet whereas the buffet at the Omni was very limited and in my opinion somewhat over priced - whereas the lunch menu at the pool was not as bad. Poolside drinks were expensive so you may want to stock your own refrigerator with alcohol if that is your thing.

All in all, we were happy with the hotel. We only paid about $245 per night with tax so for that amount the room was worth it - resort view room double. I would not book a parking lot view room as some of those are almost on top of the front ends of parked vehicles and who wants that as their balcony view......

Room Tip: Resort has very nice landscaped courtyard around pool therefore resort view is fine if you do not wa...
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  • Stayed August 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank PMPB_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Williamson, United States
1 review
Reviewed September 11, 2013

This was our 3rd year staying at the Oceanfront. We love the location right on the beach, and we appreciate the great military discount. The staff is always friendly, we were pleased how often we received fresh towels even when we didn't ask for them, and we loved having the morning beverage service this year being select guests. The size of the room is something we especially like, and the mini kitchen stocked with dishes, mini fridge and microwave is very useful. We also really enjoyed the addition of the large chess/checkers set outside - the kids had a great time with it. We will definitely stay here every time we visit Hilton Head - this resort is becoming a home away from home.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Terah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 11, 2013

We have been to HHI many, many times over the years, but this was our first visit to the newly renovated Omni. The entire experience was superb from start to finish! The staff showed Southern hospitality at its best! The food was excellent and the rooms and grounds top quality! We can't wait to come back!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Coe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 11, 2013

Stayed with my fiancee in August/2013. Hotel is inside a very large complex with other hotels and what seemed like hundred of condos. Besides being August, it was largely deserted, except for a few people biking. I heard you can rent a kayak in the canals of the comples, but I didn't see anyone (maybe was too hot for that).

The hotel itself was quite good. Nice check-in staff, and apples and cold lemon water available anytime in the reception area. Concierge was friendly and helpful.

The room was big, but a little outdated. Had a fridge and a microwave, which we didn't use.Large flat screen TV. We wanted to watch Breaking Bad, but it didn't have AMC.

Pool area was very good. A family pool, a kids pool and an adult pool. We always had some trouble getting chairs at the adult pool, seems like they never had enough.. Bar service was a little slow, but friendly, although the food menu was limited.

Great beach in front of the hotel, with chairs and umbrellas for rent. No beach service of course.

We also tried the hotel's main restaurant, HH Prime, both for dinner and breakfast. Dinner was great, and the staff was awesome. Food was very good, but not great. Breakfast was a different story. Staff seemed confused and overwhelmed. The food offerings were good, but even though we had pre-paid for the breakfast, we were told that waffles weren't included, only pancakes. Huh?? Service was very slow.

They also have a little market that serves sandwiches. Had a soup and a sandwich there, was quite good. Had coffee there a few times too, great place to just lounge.

Speaking of lounge, we wanted to go to the bar/lounge and get some drinks. Not a sould there. The place was always sad looking, and we never saw any guests there. We just chose to get our drinks at HH Prime.

On check-out, I asked if we could have a late check out, and the answer was no. Asked if maybe they had a day room so that we could shower before leaving (we had a late flight out of Savannah), was told no. Asked if I could pay for half a day, no. Can I pay for a full day? No. Ok then...

Overall I liked the hotel, but it's not perfect. It's quite a way from the town's center, but if you want to bike there, it's about 15 minutes thru the beach.

Room Tip: Don't worry about ocean views. You have a great view, regardless of where your room is. Just mak...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mooshoo1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, United States
1 review
Reviewed September 10, 2013

We mainly picked the Omni due to its location on the beach. It had an awesome view of the ocean. The pool area was great; my family enjoyed the family pools and the kid fountain. The whole resort was beautiful.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 9, 2013

Our primary complaint was how loud! The staff would let the doors slam which reverberated through the walls no matter the hour. Also, the lounge played music so loud we could make out the songs even in our room in another building. They kept going at a late hour and then when the music stopped they talked very loudly right outside our balcony for even longer. I attempted to call guest services a couple times but no one answered. Very disappointing.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Alisha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniHiltonHead, General Manager at Omni Hilton Head Oceanfront Resort, responded to this review, September 23, 2013
Thank you for taking the time to share your concerns regarding your recent stay at the Omni Hilton Head Oceanfront Resort. Please accept our sincere apology for the inconveniences you experienced. Our guest feedback is invaluable to us as we are always striving to improve the guest experience. I will share your comments with the appropriate managers and staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, VA, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 8, 2013

We stayed at the Omni for 6 nights and absolutely loved it. The service was excellent, everyone was friendly, but not overly..the rooms were big and clean. We never lacked any amenities. I would recommend the hotel to families and couples. I also used the spa facilities and loved the service and the mimosa and cookies after the service. We will be back...

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Naina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Hilton Head Oceanfront Resort

Property: Omni Hilton Head Oceanfront Resort
Address: 23 Ocean Lane, Hilton Head, SC 29928-5121
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Hilton Head
#3 Luxury Hotel in Hilton Head
#4 Top resorts Hotel in Hilton Head
#5 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Omni Hilton Head Oceanfront Resort 4*
Number of rooms: 323
Reservation Options:
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Also Known As:
Hilton Oceanfront Resort Hilton Head Island Hotel Hilton Head
Hilton Hotel Head
Hilton Oceanfront Hotel Head Island
Hilton Head Island Hilton Oceanfront Resort

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