The room smelled like somebody had thrown up - a lot- and then it had been cleaned up and aobut a case of febreeze thrown over it instead of the carpet being properly cleaned. It was nauseating and made my eyes water and me wheeze and cough. By the time I figured out what the problem was I was already dressed for bed and so tired I just wanted to sleep and I was checking out early the next morning and a buisness partner had already told me the hotel had been overbooked that day so I didn't bother the staff about trying to move my room. The bathroom tub was large and it would have been lovely to have a bath but it looked too dirty to want to do that. Whatever unit (water/air?) was locked in the little closet in the room went on and off all night and it sounded like jet engines in the room. I got almost no sleep, I had to hunt down a zyrtec from a business partner the next morning and try and appear professional. Your lobby was pretty but I only had one suitcase so I carried it in to check in. Steps. The elevator didn't work so I had to carry it up the steps. The staff was super helpful at check in but I was told that when I left I might want to move my car to the underground parking and use another elevator to take my luggage down. How about you just fix the elevator in the lobby? I did choose the upgrade option when I checked in and if the suite hadn't been noisy and smelled gaggingly horrid and been dirty it would have been nice. I will say the inside of the fridge was clean as was the ironing board cover. Even with the upgrade when I checked out I would swear the rate was much higher than I agreed to with my online reservation. I remember thinking that but haven't checked in my computer yet. To be honest I came across your survey first in my email so answered it first. The best part about your hotel was the girl at check in. She was lovely to deal with and I saw her deal with a really grouchy man in front of me first and she handled herself beautifully. She gave me directions and answered all my questions and made sure to tell me that the internet could be tricky so if I had any problems to just call down and she'd walk me through it on the phone. I didn't have need of that but if I did I would have been grateful for it.
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- Also Known As:
- Hilton Garden Inn Hilton Head Hotel Hilton Head
- Hilton Garden Inn Head
- Hilton Head Garden Inn