The hotel was in a decent location, along the main stretch of highway near the middle of the island. The hotel looks nice and has a few amenities, such as an outdoor pool and a small children's playground, and the rooms even have granite countertops and full kitchens. On closer inspection, however, some things were not up to par.
We addressed several maintenance concerns when we first checked in to our room, and they did address those concerns in a timely manner. We are appreciative for that, but they should not have been concerns in the first place. For example, the cover on the air conditioning unit was broken off, and when my wife went to turn the air down, the knob popped off (easily replaceable). The bathroom sink stopper was broke, and when you turn the water on and off in that sink you can hear the pipes rattle. From our room you could hear the elevator going up and down, and dinging when it got to its floor. Also, our bed had a less-than-desireable mattress; not terrible, but it sank in the middle. The kitchen also lacked a few basic things (that other similar places have had) such as measuring cups, salt and pepper, dish soap for the sink (they had it for the dishwasher), and a coffee maker.
We were also not expecting a single room suite; all the suites we have stayed in at this point have been at least two rooms (usually a bedroom and a separate kitchen/living room). This allowed us in the past to put our kids to bed while staying up in the separate room, but it was difficult here.
Oh, and the second day of our stay, all our hotel key cards stopped working for our room and we had to go and get them scanned again at the front desk. Also, we noticed that the hot tub was not very hot, only lukewarm (the pool was too cold to swim in at this time of year).
Again, the hotel did address our maintenance concerns in a timely manner, and it is situated in a decent location. We did have enough foresight to bring some kitchen things (you never know what kitchens may have for cooking) and so we were able to cook two out of three meals at our room rather than paying to eat out.
- Official Description (provided by the hotel):
- Shaded by magnolia and palmetto trees, Park Lane Hotel sits in the center of the island, just minutes from beaches, shopping, and gourmet restaurants. The hotel caters both to those seeking relaxation and action, combining laid-back luxury with sports facilities including tennis courts, a basketball court, and a kids' playground. An arched driveway leads to the hotel's stately entrance, which is adorned with thick columns and white chimney stacks rising from a slate roof. Inside, each spacious suite features a full kitchen with granite countertops. Overstuffed armchairs and fireplaces create a cozy environment for unwinding. The Park Lane Hotel & Suites is the island's only all suite property with 156 rooms. Guests enjoy complimentary continental breakfast, high-speed wireless internet, outdoor pool and jacuzzi and is Pet Friendly! ... more less
- Reservation Options:
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- Also Known As:
- Park Lane Hilton Head