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“Great place for the price.” 4 of 5 stars
Review of Park Lane Hotel and Suites

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Park Lane Hotel and Suites
3.0 of 5 Hotel   |   12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)   |  
Hotel amenities
Ranked #18 of 28 Hotels in Hilton Head
Gatlinburg, Tennessee
Level Contributor
69 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Great place for the price.”
4 of 5 stars Reviewed August 7, 2014 via mobile

Very clean hotel with a full kitchen. The beds were comfortable, the shower had lots of hot water and plenty of pressure! The pool area was awesome...plenty of lounge chairs and tables. The cabana was wonderful to sit under and relax as the children swam the afternoon away. The staff was friendly except for the front desk clerks. Overall, a nice place. Will be back.

  • Stayed August 2014
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank newman96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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550 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
alpharetta
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed August 7, 2014

My husband and I took our grandkids to the beach and booked with Park Lane again. We had a pleasant stay last time, so were looking forward to staying on the property with them. The room was spacious - plenty big for the 4 of us. They are small so it gave us PLENTY of room with the pullout and the 2 queen beds. The kitchen was clean and well equipped and we saved money by storing drinks and snacks in the fridge. Even though Park Lane is not on the beach, it was in a beautiful location of the island and just a short ride to Coligny Beach. We enjoyed Nick's and being across from Shelter Cove Marina.
Thank you for a lovely stay. We look forward to coming back soon!

Stayed May 2014, traveled with family
Helpful?
4 Thank carla w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 5, 2014 via mobile

We changed to this hotel after a disaster at Comfort Inn. Park Lane employees were beyond accommodating, the loft was perfect for myself, husband and 2 children. Beds were comfy, staff was great, pool time was a blast. I did not see any bugs like some reviews say- and I looked! Starbucks coffee was a nice surprise!

Stayed August 2014
Helpful?
2 Thank Ablessed1227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yonkers, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 4, 2014

Was nervous about coming here because of the negative reviews. I just checked in. B building ... bi level suite. Its gorgeous. Just like the photos and very clean. There is a thermostat that you can adjust to your liking... which i just did and its nice and cool and vents working both upstairs and down. The bathrooms (2) are a it small but dothe trick....and so isthe balcony but there are so many places aroundthe property to lounge......don't hesitate to book here

Stayed August 2014, traveled with family
Helpful?
3 Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
2 of 5 stars Reviewed August 2, 2014 via mobile

My girlfriend and I were spending a weekend away and decided to book this hotel. I called the day of our check in because we were going to be checking in late and kept getting transfered through a recording. It took over 30 minutes for me to get to a live person who was not even at the hotel location but in a corporate office. We finally arrived at the hotel after 9PM and another family was asking about restaurants nearby. The receptionist could not offer any advice other then the crazy crab which was 6 miles to the right. She then directed them to a book of restaurants. It was now our turn and we were never greeted. I had to initiate the conversation to check in. We were given our keys and told breakfast was 630-930 and we were staying in the building to the right. That was it. No information about the pools or any other amenities the hotel offered. You have to walk around the side of the hotel where you park to get into the hotel which is very awkward. Our room was directly beside the pool and you could hear everything that was going on. The room looked like it had been updated recently and was very nice. The bathroom is very small and you have very little countertop space. Not to mention the toilet paper is in a very bad spot. You also have no drawers to put your clothes. The location of this hotel is the best thing. Even though it is not oceanfront, you are close enough to everything. Overall we were disappointed with the hotel itself and would not stay here again.

Stayed August 2014, traveled as a couple
Helpful?
Thank Jeremy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vidalia, Georgia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 30, 2014

The pics on the website make this look like a beautiful place. However, it is VERY outdated. Cockroaches everywhere. Upstairs was extremely hot. Couldn't even get dressed upstairs. The balcony we had would barely fit one person and the door didn't even close all the way. No beach access which sucked because trying to find parking was a joke. We ordered pizza one night and the front desk called and we had to go pick it up. You would think after paying what we did and staying 4 days and 3 nights, a staff member would've offered to bring the pizza guy to our room. There is absolutely no insulation in the walls. We could hear every slam of every door constantly. And could hear housekeeping banging on the doors. Not to mention, me and my husband had our "do not disturb" sign on the door and maid service still insisted on knocking and yelling until we finally went to the door!! We will not be staying here ever again!!! If you want a decent place, you won't either!!

Room Tip: Don't stay here!!!
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  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Service
Helpful?
2 Thank april m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton, North Carolina
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 25, 2014

NON SMOKERS...BEWARE OF PARK LANE HOTEL AND CONDOMINIUMS, HILTON HEAD, SC! This hotel is advertised on Hotels.com's Website as being a "smoke free property." On Park Lane's own Website they tout that they are a "non smoking hotel." These statements are completely untrue!

I booked my Park Lane reservation through Hotels.com based upon their promise to me that I would be able to relax in a smoke free property. PARK LANE IS ABSOLUTELY NOT A SMOKE FREE PROPERTY. Park Lane allows hotel patrons to smoke in all common areas (pool, hot tub, parking lot, even on the balconies directly outside the hotel rooms.) IF YOU LEAVE YOUR BALCONY DOOR OPEN, ANYONE LOCATED IN THE ROOM BELOW, ABOVE OR BESIDE YOU MAY WELL BE SMOKING...AND THIS SMOKE WILL THEN TRAVEL INTO YOUR ROOM. This hotel failed to advertise that their smoke free policy is limited to only the interior of their hotel buildings. Smokers were puffing away from their balconies, beside the hot tub, at many tables and chairs located directly beside the pool and all over the parking lot. Complaints made to the Park Lane staff about the smoking were not taken seriously and the staff was EXTREMELY rude. Park Lane being advertised as a smoke free property is totally misleading. There in fact were so many actively smoking guests staying at this hotel that I have to believe that effective word of mouth advertising between smokers has led many smokers to stay at this hotel...as they know the real deal, which is "If you're a smoker that wants to stay at Park Lane, just don't smoke in your hotel room and you will be allowed to smoke everywhere else on the property." What about the omnipresent cigarette butts? No problem...smokers were allowed by the hotel to leave them around the entire property for all of the non smokers to enjoy.

MY CHECK IN EXPERIENCE WAS ALSO HORRENDOUS. Park Lane could not find my guaranteed, pre-paid reservation at check in and it took over 30 minutes of wrangling with multiple hotel staff to finally secure my hotel room.

Because Hotels.com advertises Park Lane as a smoke free property in their advertising, I confronted Hotels.com that this is an untrue statement. Hotels.com has refused to delete this false information from their website and has been totally unsympathetic to my plight. They stated to me that they could not be held accountable for posting false hotel information on their Website and had no plans to to correct their Website's obvious misrepresentation of Park Lane.

NON SMOKERS...STAY AT PARK LANE AT YOUR OWN RISK!

Room Tip: Do not stay at this hotel if you are a non smoker! Smokers have freedom to smoke anywhere on the pro...
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
8 Thank Tennisplayer60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Lane Hotel and Suites

Property: Park Lane Hotel and Suites
Address: 12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 28 Hotels in Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Park Lane Hotel and Suites 3*
Number of rooms: 156
Official Description (provided by the hotel):
Shaded by magnolia and palmetto trees, Park Lane Hotel sits in the center of the island, just minutes from beaches, shopping, and gourmet restaurants. The hotel caters both to those seeking relaxation and action, combining laid-back luxury with sports facilities including tennis courts, a basketball court, and a kids' playground. An arched driveway leads to the hotel's stately entrance, which is adorned with thick columns and white chimney stacks rising from a slate roof. Inside, each spacious suite features a full kitchen with granite countertops. Overstuffed armchairs and fireplaces create a cozy environment for unwinding. The Park Lane Hotel & Suites is the island's only all suite property with 156 rooms. Guests enjoy complimentary continental breakfast, high-speed wireless internet, outdoor pool and jacuzzi and is Pet Friendly! ... more   less 
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Also Known As:
Park Lane Hilton Head

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