The room was very clean, and nicely decorated. But there was something off about the place. The front desk staff was a bit cold, and it felt like a rental place, not a hotel. I realize these are vacation villas, but I've stayed at these types of Marriott properties before, and we've always been treated like valued hotel guests, not the case here. For instance, there was no ice in our freezer upon check-in, which I get, they'd cleaned it out from the last guests - thank you! I called the front desk to ask where the ice machines were - they didn't have any, but they were willing to SELL me a bag of ice - this, while we were paying $750 a night?!?! Also, coffee in the lobby - that you get yourself, $2 a pop.
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- Also Known As:
- Marriott`s Monarch At Sea Pines Hotel Hilton Head
- Marriotts Hilton Head
- Marriotts Hotel Hilton Head
- Marriott Hilton Head