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“Wich I could give it a 3.5”

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Marriott's Monarch at Sea Pines
Ranked #15 of 28 Hotels in Hilton Head
Certificate of Excellence
Reviewed September 12, 2013

The room was very clean, and nicely decorated. But there was something off about the place. The front desk staff was a bit cold, and it felt like a rental place, not a hotel. I realize these are vacation villas, but I've stayed at these types of Marriott properties before, and we've always been treated like valued hotel guests, not the case here. For instance, there was no ice in our freezer upon check-in, which I get, they'd cleaned it out from the last guests - thank you! I called the front desk to ask where the ice machines were - they didn't have any, but they were willing to SELL me a bag of ice - this, while we were paying $750 a night?!?! Also, coffee in the lobby - that you get yourself, $2 a pop.

  • Stayed: August 2013, traveled with family
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4  Thank RoadWarrior0219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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191 - 197 of 331 reviews

Reviewed August 19, 2013

My family loves Hilton Head and we try to visit as often as possible. This is the 3rd Marriott we have tried on the island and unfortunately is our least favorite so far. We checked in last Thursday and left on Sunday. I knew that this is Marriott's oldest HHI property and that it has been recently renovated. We were really looking forward to being in Sea Pines and being able to bike to Harbor Town and South Beach. The location is a plus. We never had trouble finding a parking place. Our unit was very nicely done in beautiful colors and was super clean. All the furnishings look new and even the sofa bed was comfortable.

But the lack of any type of restaurant was very noticeable. I figured that if there was no restaurant that the Market would have a good supply of snacks/drinks/food. I was wrong. The Market has just been renovated and looks like a closet. It is small and not stocked well enough. The remote controlled boats in the center courtyard water feature look very inviting. My boys raced out there with quarters to pay for using the boats. They never worked during our entire stay. But there was no sign placed out there to that effect so people just kept losing money trying to get them to work.

While the resort was clean and our beds comfortable the whole place was lacking the resort feel and just felt like a hotel room to us. Not very Marriott feeling at all! It just felt small and dated.

If you have little ones you will want to watch them carefully. The courtyard is basically a giant Koi pond with murky water that has no railing around it. Anyone could easily just walk right into the water.

  • Stayed: August 2013, traveled with family
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6  Thank davfamo4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Monarch at Sea Pines, responded to this reviewResponded August 24, 2013

We are disappointed to read that you did not enjoy your stay at Marriott's Monarch. The resort is not a typical hotel experience and provides guests with many additional amenities, services, activities and luxury villa accommodations. However, while there is no restaurant on site, there are several options wihin walking distance and Harbour Town is a short drive/bike ride. Thank you for taking the time to share your feedback with us.

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Reviewed August 19, 2013

Beware CONSTRUCTION noise! In April of 2013, we responded to a special offer with discounted rates at Marriott's Vacation Club resorts. We booked the Monarch at Sea Pines for a stay the first week in Sept. 2013. Now, two weeks out from our scheduled arrival, a notice is posted on the Monarch's website: "Sea Pines Beach Club adjacent to our resort will be undergoing a complete renovation August 2013-June 2014. This will include loud construction noise 7:30am-6:30pm Monday-Saturday." To the best of our knowledge and belief, this notice was just posted. Our time to cancel expires shortly. The construction project is a $10 million overhaul of the Sea Pines Beach Club next door to the Monarch. We have submitted a request to Marriott to be moved to another property (similar room at equal promotional discount). To our dismay, they only offered the best current rate and did not match the percentage of discount that was offered back in April when we made our reservation. BEWARE: check out the status of the nearby construction before booking at the Monarch at Sea Pines through June 2014.

Stayed: August 2013, traveled with family
6  Thank Sally R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Monarch at Sea Pines, responded to this reviewResponded August 24, 2013

Please contact us at customer.care@vacationclub.com or at 800 860 9384 so we can personally assist you.

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Reviewed August 12, 2013

While not my favorite of the Hilton Head Marriott timeshares, I still would prefer it over any other brand of time shares. Location is great. Inside the Sea Pines plantation and beachfront. However unless you are an owner, it is highly unlikely you will get a view of the beach. It is the oldest of the Marriott time shares and it shows. Also not all the amenities that you expect of a Marriott timeshare are available - such as a store or restaurant/bar (although there is one close by). A few issues such as events listed that never occurred and pool attendants knowing nothing about although on the calendar given to guests. Most upsetting was that checking in, we were not given the required bracelets to use the facility. The next day our daughters were by the pool when a pool attendant approached them. Although they provided a room number and offered to go to the front desk, they were escorted from the pool. The attendant stood over them while they gathered their pool bag. I immediately went to the front desk. They admitted their error and offered me a toy for our daughters, however since they are 22 and 18, we passed. I would have to say that the behavior of the pool attendant was not at the level expected from the Marriott. On the other hand, the gentleman renting bicycles was very attentive and had the Marriott service down.

  • Stayed: July 2013, traveled with family
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2  Thank Cindy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2013

My in-laws were some of the first owners at Sea Pines. Absolutely love getting to go stay there. The beach access is tremendous. A few year ago I would have said the accommodations were getting dated but they have worked hard at updating them. Sea Pines itself is exclusive and away from the rest of the island.

  • Stayed: September 2012, traveled with family
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1  Thank Kestri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

This place is a nice getaway for Hilton Head and gets you into Sea Pines which is wonderful in and of itself. Get an oceanfront view room, you will be pleased! Pools and hot tubs were quite pleasant. Rooms were spacious and inviting of relaxation and chilling. Walking out to the beach was quick and easy. Only thing that bugged us was we went to rent bikes and apparently it was the tail end of the shift so the bike renter was a bit short and hurried with us. While we understood the timing was not ideal, it was not characteristic of Marriott service. Easy drive to nowhere in Sea Pines was fabulous. Overall, a great time!

  • Stayed: May 2013, traveled with family
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3  Thank Thetravelertoday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2013

Monarch is a wonderful Marriott property and has added many new improvements. Drake the property Manager listens to his guests and handles concerns with professionalism and experience. Thank You Monarch for another Great!! vacation.

Stayed: July 2013
1  Thank myfamilytrips5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott's Monarch at Sea Pines

Address: 91 N Sea Pines Dr, Hilton Head, SC 29928-6002
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 28 Hotels in Hilton Head
Price Range: $196 - $631 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Marriott's Monarch at Sea Pines 3*
Number of rooms: 122
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Also Known As:
Marriott`s Monarch At Sea Pines Hotel Hilton Head
Marriotts Hilton Head
Marriotts Hotel Hilton Head
Marriott Hilton Head

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