The broken infrastructure here has to do wih the people and the lack of attention to thier customers. I would not recommend this property to anyone who simply wants well, service.
Some examples. Booked an ocean view room but upon check in was told there were none left and they could give me a king but without a great view. Ok I said. Now I have a view of a flat roof and tree tops. Called down to see if there was anyting else they could move me to and the answer was no and they hung up! Second, after hours of travel I was hungry and ordered room service. Asked for the sauce to put put on the side and to also bring a glass of wine. Meal came after about an hour instad of 30 minutes as inidicated, and the sauce was all over the food and they brought a bottle of wine. instead of a glass of wine. I asked if they could simply open it and pour me a glass and the answer was no despite the fact that they had a corkscrew. So they left, a half hour went by and when I called to see when they might be coming back I was told " soon" . When I asked what "soon" meant I was rudely told five minutes. About 20 minutes later they came back and with an apology. Yet what is needed is service and not an apology.
Then went down to the hotel store to buy some toiletries and they were out of most things. When I wen to the counter the 2 employees behind it just kept talking to one another and ignored 3 of us in line waiting for service. When my turn came I asked if they had stock in the back; the answer was "no" and they went back to talking to each other.
Horrible experience all around -- stay away!
- Official Description (provided by the hotel):
- Discover a premier oceanfront hotel at Hilton Head Marriott Resort & Spa. Our world-class resort in Hilton Head, SC offers you an island escape in utter paradise. Enjoy newly renovated guestrooms, award-winning dining, three championship golf courses and spa. In addition, our distinctive Hilton Head oceanfront hotel's staff always delivers superior service to make your stay even more special. Our outstanding family-friendly retreat also offers a wide array of impressive amenities, including golf, tennis, biking, parasailing and so much more. Take advantage of our unbeatable location and enjoy easy access to a variety of nearby destinations, including local airports, shopping and popular tourist attractions. Plus, this Hilton Head resort provides dynamic event spaces, creating an ideal location to host your celebration or professional conference. Experience supreme relaxation and scenic views at Hilton Head Marriott Resort & Spa. ... more less
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- Also Known As:
- Hilton Head Marriott Resort And Spa
- Hilton Head Marriott Hotel Hilton Head
- Marriott Hilton Head