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“Nice and clean”

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Hilton Head Marriott Resort & Spa
Ranked #13 of 28 Hotels in Hilton Head
Certificate of Excellence
Atlanta, GA
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice and clean”
Reviewed April 15, 2014

I'm a loyal Marriott vacationer. This hotel has a lot going for it considering its age. First of all it was extremely clean. This is a priority that you can see. The staff was very friendly and very attentive at the pool. We had two minor issues. The A/C in our room never got below 73 degrees, so it was humid at times. I like it cold at night. Also, the carpet and funiture need upgrades. The carpet was very worn and tearing at the seams.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WillEBgood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,902 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (579)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Cumming, Georgia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 13, 2014

We got adjoining rooms with other family members. Room was very clean; beds comfortable; service very friendly and accommodating to all needs (only slight problem was that certain employees did not know how to speak English well). Pools clean, many activities, nice Music in hallways, wonderful food, & great location across from Shelter Cove. Will definitely be back!

Room Tip: Pay extra for beach view
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Stayed April 2014, traveled with family
Helpful?
Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 12, 2014

Stayed here for a get-away weekend and we had a great time. The location is perfect, the spa was very relaxing and the rooms were very nice. Get a room on the oceanside and set your alarm for sunrise because it was absolutely amazing. Then enjoy some drinks poolside during the afternoon before going to one of the many amazing restaurants on the island.

Room Tip: Get an "oceanside" room, so you can enjoy the sunrise in the morning.
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Green Features: Great. They do not take and replace your towels each unless you ask them to, which I guess cuts down on water useage.
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, NY
Level Contributor
207 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed April 12, 2014

Although the staff at this hotel were wonderful, this hotel is in desperate need of an upgrade - the rooms are old and our balcony was falling apart and, the corridor where the meeting rooms are located (we used this every day to get to our car) had such an awful musty smell I'm surprised other people haven't complained about this as well. The location is wonderful; pool area and beach divine and, as I mentioned earlier, the staff (Activities Manager, Restaurant staff and Front Desk Staff) were very attentive to our every need but....the hotel is in dire need of renovations. Another issue we had was the water turned hot/cold at will, almost scalding my husband as he was washing his hands. The engineer came and fixed it immediately but it never really worked right; and, the water pressure is non-existent. Sorry for any negatives in this review but I feel the consumer has a right to know these things, especially when paying the prices at this hotel.

Room Tip: Any room in the main hotel face the ocean so you can't go wrong on any floor!
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sthomas0616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review, April 14, 2014
Dear Sthomas0616,

Thank you for taking the time to provide us with your valuable feedback. All responses, good or bad are appreciated. You will be happy to know that we have a room renovation planned for the Fall of 2014. We hope that you will join us again after it's completed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 12, 2014

Worst Anniversary present! Booked a room and a massage, had to cancel and did so on a Monday. Our reservations were for a Friday. Lady at FD said they got cancelled. Wake up Saturday morning and got charged for our room $273.90! Called to get our qualified refund and was told they had no record of a cancellation. Later my husband calls to deal with it and Lisa who is the Operations Manager said we should have been transferred to reservations so basically their mistake cost us that money and they could care less. We have a phone record showing we called at the day and time told and the spa shows our cancellation. You have any problems with your stay... Not their problem. Customer service is everything and when you admit your hotel should have done something but don't refund a customers card, you failed!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Awall08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review, April 17, 2014
Dear AWALL08,

We certainly apologize for the mis-communication on our part. It is certainly not our goal to frustrate our guests for any reason. We hope that the problem has been resolved. Thank you for taking the time to provide us valuable feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 11, 2014

I feel bad for writing this review because the hotel staff were all very friendly. With out a doubt they go above and beyond to serve and what will stand out about this hotel will be the staff. The location is also awesome, close to the beach and many local attractions.

The challenge with this property is the fact that the rooms are more than dated. They say they are undergoing a renovation in the fall of 2014 which is great news. The sad truth is this property needed to be renovated years ago. I stay at Marriott's across the country and chose to stay here on Reward points. I will admit that I am spoiled because I am a huge fan of Marriott. I chose it because this property because it was listed as a "Category 7". It did not live up to my expectations. I don't know any other way to put it but to say the rooms are very old. Our first room had multiple issues from problems with the toilet constantly running to the shower not being able to keep a consistent temperature. The water would go from scalding hot to cold. We eventually had to change rooms which also was a pain when you have a family of five.

I'm hoping their renovations focus on the room quality and that down the road this might be a place we come back to. Until then, I will look at other Marriott properties in the area.

Room Tip: Call the hotel before booking to see if they've completed their renovations.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jhobackatl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review, April 14, 2014
Dear Jhobackatl,

We appreciate your candid response. With a property this size, we are not without our challenges, however we are glad that our staff was able to meet your expectations. As you mentioned, we expect to do a room renovation in the Fall 2014. We do hope that you will come back and visit with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
97 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed April 6, 2014

Location is right on the beach and is lovely.
We returned from dinner to see a lobby filling with smoke. Hurried to our room which was in a separate building only to find the alarms going off and we had to evacuate. All hotel guests were scattered on the beach and by the pool for a few hours while the fire was put out and the building deemed safe by the FD. Some guests were in swimwear with children shivering for hours. We understand that things like this can happen, but information was not forthcoming throughout the process. In the morning the bill under our door was accompanied by a letter from management thanking everyone for their patience. They did not even offer us a free breakfast or perk for ruining our night.
Management at this hotel is VERY POOR.

Room Tip: Stay at the Omni
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Merlin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review, April 10, 2014
Dear Merlin V,

We thank you for taking the time to provide us with your valuable feedback! We indeed apologize for any inconvenience you may have experienced, but our main and number one concern is for guests' safety. Some things are out of our control, but the safety of our guests is not.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Head Marriott Resort & Spa

Property: Hilton Head Marriott Resort & Spa
Address: 1 Hotel Cir, Hilton Head, SC 29928-5146
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Hilton Head
#5 Luxury Hotel in Hilton Head
#6 Top resorts Hotel in Hilton Head
#10 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Head Marriott Resort & Spa 4*
Number of rooms: 513
Official Description (provided by the hotel):
Discover a premier oceanfront hotel at Hilton Head Marriott Resort & Spa. Our world-class resort in Hilton Head, SC offers you an island escape in utter paradise. Enjoy newly renovated guestrooms, award-winning dining, three championship golf courses and spa. In addition, our distinctive Hilton Head oceanfront hotel's staff always delivers superior service to make your stay even more special. Our outstanding family-friendly retreat also offers a wide array of impressive amenities, including golf, tennis, biking, parasailing and so much more. Take advantage of our unbeatable location and enjoy easy access to a variety of nearby destinations, including local airports, shopping and popular tourist attractions. Plus, this Hilton Head resort provides dynamic event spaces, creating an ideal location to host your celebration or professional conference. Experience supreme relaxation and scenic views at Hilton Head Marriott Resort & Spa. ... more   less 
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Also Known As:
Hilton Head Marriott Hotel Hilton Head
Hilton Head Marriott Resort And Spa
Marriott Hilton Head

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