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“shabby room, nice location and grounds”

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Hilton Head Marriott Resort & Spa
Ranked #14 of 28 Hotels in Hilton Head
Reviewed December 28, 2013

the saving grace for this hotel is the customer service, beach and surrounding location. The rooms themselves are shabby -- faded curtains, dingy bedspreads. Also, there was a roach in my room! I think that about covers it.

  • Stayed: December 2013, traveled with friends
    • Value
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1  Thank TinQC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,150 - 1,156 of 2,027 reviews

Reviewed December 28, 2013

We stayed here one weekend during low season, and were able to get a great rate. Here are some highlights:

Pros:
- Located right on the beach. Loved taking walks in the morning and evening.
- Our room had an ocean view, and balcony.
- Indoor and outdoor pools.
- Restaurants located on property.
- Free parking during the low season.
- Wifi is included in resort fee.

Cons:
- The hotel is aging, so the rooms could use some updating.

Stayed: November 2013, traveled with family
1  Thank 888Main
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this reviewResponded December 31, 2013

Dear 888Main,

Thank you so much for taking the time out to share your feedback with us. We do pride ourselves on having an extraordinary view of the ocean!

You'll be pleased to know that we plan a renovation for the fall of 2014. Please be sure to come back and visit with us!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 25, 2013

Great place- staff is exceptional..you ask for something and they respond" I can make that happen"Food beyond what you would ever expect out of a hotel. Homemade Corn Beef Hash. Cheese Grits. Great Bloody Marys that you can take out by the ocean. Nice large clean beach.

  • Stayed: December 2013, traveled with friends
    • Value
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Thank Lori G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this reviewResponded December 31, 2013

Dear LoriG,

Thank you so much for taking the time out to give us your feedback. We are glad that we were able to make your Christmas stay a pleasant one!

Please be sure to visit us again next year!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

I agree with other viewers that the resort is a bit dated and has more of a "hotel" feel rather than a resort feel. We stayed there during my husband's anesthesia conference, so we got a good rate, but I do not know if I would pay the full price to stay there again. One bright spot, however, was the lobster roll sandwich that is served after 11 a.m., but again, the price was a little high for a sandwich and chips. A good experience, but if you are expecting Hilton Head elegance, you may want to consider another hotel.

Room Tip: Pay for the ocean view if you can. Our view was the parking lot and the roof of the entry way. A tad...
  • Stayed: March 2013, traveled as a couple
    • Value
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2  Thank LGP10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2013 via mobile

For the most part everybody is nice and cordial with guests, but the fron desk personnel apecially Matt Oliverio (asst mgr) need to learn basic customer service, he was rude and clueless about anything, he checked me in and 10 min later I was back and he didn't even remember. Its not like the hotel was crowded with guests at that time!
This was our company Christmas celebration and Marriot was supposed to charge everything to the company but every guest has charges in their credit cards, really bad service!

Stayed: December 2013
2  Thank Jcjasso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2013

As far as Marriotts go, this property is average. Though I typically have an ocean-front (and I mean, right on the Atlantic) room, the quality is a bit dated. Service is very friendly and most of the on-site amenities are good. The price I pay is usually much better than the surrounding hotels, of course depending on the season. For the price, location, and views, I continue to stay at this Marriott.

Room Tip: Always request ocean front
  • Stayed: November 2013, traveled on business
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1  Thank SnyderFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this reviewResponded December 31, 2013

Dear SnyderFlyer,

Thank you so much for taking time out to give us your feedback. We pride ourselves on great, friendly service. We try to stay competitive with our prices with the other hotels on the island.

You'd be happy to know that we plan a renovation in the fall of 2014. Please be sure to come back and visit!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2013 via mobile

I planned a weekend getaway at what I thought was a nice resort for my husband. When we arrived, the ocean view room I thought I booked was not clean. The staff moved us to a resort view which was a view of a roof. The room was stuffy and in much need of an upgrade. We had to wait to take a shower because the hot water and the shower head didn't work. The refrigerator barely got cold, the ironing board was broken and the rooms don't have microwaves. Needless to say I was very disappointed. The fact that this was a Marriott resort I expected more. We could have stayed at the Fairfield Inn and spent less money and would've at least had a microwave the room!

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
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2  Thank Lakisha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Head Marriott Resort & Spa

Address: 1 Hotel Circle, Hilton Head, SC 29928-5146
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Hilton Head
#5 Spa Hotel in Hilton Head
#6 Top resorts Hotel in Hilton Head
#10 On the Beach Hotel in Hilton Head
Price Range: $216 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Head Marriott Resort & Spa 4*
Number of rooms: 513
Official Description (provided by the hotel):
Discover a premier oceanfront hotel at Hilton Head Marriott Resort & Spa. Our world-class resort in Hilton Head, SC offers you an island escape in utter paradise. Enjoy newly renovated guestrooms, award-winning dining, three championship golf courses and spa. In addition, our distinctive Hilton Head oceanfront hotel's staff always delivers superior service to make your stay even more special. Our outstanding family-friendly retreat also offers a wide array of impressive amenities, including golf, tennis, biking, parasailing and so much more. Take advantage of our unbeatable location and enjoy easy access to a variety of nearby destinations, including local airports, shopping and popular tourist attractions. Plus, this Hilton Head resort provides dynamic event spaces, creating an ideal location to host your celebration or professional conference. Experience supreme relaxation and scenic views at Hilton Head Marriott Resort & Spa. ... more   less 
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Also Known As:
Hilton Head Marriott Resort And Spa
Hilton Head Marriott Hotel Hilton Head
Marriott Hilton Head

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