I recently stayed at the HH Marriott Resort & Spa from Wednesday, June 27th through Monday, July 1st (5 nights). Let me preface this by saying that my family and I have been coming down to Hilton Head Island for over 25 years. We love HH and we love Marriott. We are timeshare owners at Marriott’s Harbour Pointe in Shelter Cove and either add an extra day/night at the Marriott Resort & Spa to the beginning or end of our week. This year, we could not use our timeshare week and decided to stay at the hotel for a total of five nights instead. I initially called the reservation line for silver members and was told that the hotel was completely booked for part of our stay. I begged, pleaded and said we were Marriott timeshare owners but they could not accommodate us in any way. Totally booked – sorry. Sure enough, I kept checking the Marriott website and about two weeks later, there was availability. I was very happy, but very angry at the same time. This is how we’re treated after 25 years?
Our stay was pleasant, but disappointing. We were given an upgrade upon arrival, but to a room with two queen beds instead of the king originally requested. Otherwise, check-in was quick and pleasant. The elevators? Not so much. They are extremely outdated and painfully slow. Then, once you (finally) get in, you’re packed in like sardines. Rooms were clean and tidy, but the cleaning service often didn’t show up until past 3:00 p.m. That, to me at least, is completely ridiculous. I called downstairs twice to have our room cleaned and they still did not show up. When they finally did, we took a couple of fresh towels and told them thanks but no thanks. If your staff cannot finish cleaning rooms in a reasonable amount of time, hire more people. Also, it seems like the hotel may be turning into a conference hotel - so many guests were walking around with badges and business attire, which was annoying and not relaxing during a peek vacation period at a family hotel. I bet this is the reason why we couldn’t get a room in the first place – very disappointing.
On a positive note, the beds are extremely comfy (but be warned – walls are thin so you will have problems if you’re a light sleeper and have loud neighbors) and the staff extremely friendly and helpful – especially the pool staff. Food at the pool was delicious and not too outrageously priced. Beach is gorgeous as always and this hotel is in a prime location –Palmetto Dunes. The hotel is probably the best compared to others in the area (Omni, Westin, etc) but they can definitely improve on certain things, minus the overall pleasant attitude of the staff.
- Official Description (provided by the hotel):
- Discover a premier oceanfront hotel at Hilton Head Marriott Resort & Spa. Our world-class resort in Hilton Head, SC offers you an island escape in utter paradise. Enjoy newly renovated guestrooms, award-winning dining, three championship golf courses and spa. In addition, our distinctive Hilton Head oceanfront hotel's staff always delivers superior service to make your stay even more special. Our outstanding family-friendly retreat also offers a wide array of impressive amenities, including golf, tennis, biking, parasailing and so much more. Take advantage of our unbeatable location and enjoy easy access to a variety of nearby destinations, including local airports, shopping and popular tourist attractions. Plus, this Hilton Head resort provides dynamic event spaces, creating an ideal location to host your celebration or professional conference. Experience supreme relaxation and scenic views at Hilton Head Marriott Resort & Spa. ... more less
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- Also Known As:
- Hilton Head Marriott Resort And Spa
- Hilton Head Marriott Hotel Hilton Head
- Marriott Hilton Head