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“Great place for a beach vacation”

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Beach House, A Holiday Inn Resort
Ranked #9 of 28 Hotels in Hilton Head
Certificate of Excellence
NC
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great place for a beach vacation”
Reviewed June 7, 2013

My husband and I recently spent three nights at the Beach House Resort. It was a very good experience. Staff was friendly and helpful and the room was very nice. Since it's an ocean front property, we could walk right out on the beach, or stay by the pool. The rooms were nicely decorated with a large screen t.v. (no movie channels though). Ate at the Shack and had some great burgers! The tiki hut was also nice (a little pricey, but that's Hilton Head). The only negative we experienced was no housekeeping until our last day. For the price we were paying, I would expect daily housekeeping. Coligny Plaza is adjacent to the property and has everything you need to include a grocery store, and all within walking distance. Did not get back in our car until the day we left!

Room Tip: Handicapped accessible rooms are much larger if you need more space.
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  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
2 Thank rdhddglvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House, A Holiday Inn Resort, responded to this review, June 8, 2013
Dear njn343:

As I have mentioned in previous reviews, I value every guest review, but particularly enjoy reading the reviews posted by the many Trip Advisor Senior Contributors. These reviews are typically very specific and provide comprehensive insight to our guests' perspective of our resort. Your review provided great feedback on your positive experiences such as the burgers at the pool, our proximity to the beach, and convenience to Coligny Plaza. You also took the time to point out a process breakdown which impacted your perceived value when you did not receive our standard daily housekeeping service that all guests should be provided. I have reviewed this miss with our housekeeping team and we have refined our processes to ensure this mistake is prevented in the future. I hope you will consider returning to the Beach House and ask that you reach out to me directly via email so I can help make your next stay even more enjoyable.

Thanks for choosing the Beach House and taking the time to post such a helpful review.

Best Regards,

Jeff Elseser, jeff.elseser@thebeachhousehhi.com
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (422)
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English first
Westlake, Ohio
Level 4 Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 6, 2013

this hotel had everything i wanted . tiki bar with live music,a grill,pool ,a nice pool with a ocean view,good location to sea pines and savannah. the staff was excellant,the rooms were big and clean.i will definitely go back and bring more people to share with them

Room Tip: i actually stayed in march of 2012 . there was nothing wrong .
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  • Stayed July 2012, traveled with family
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Helpful?
Thank debthelc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House, A Holiday Inn Resort, responded to this review, June 8, 2013
Dear debthelc:

I'm so happy that you found the Beach House Resort to have everything you needed to help make your vacation so memorable. I'm especially happy to hear how excellent our staff performed during your stay and that our housekeeping department continues to keep our resort so clean.

Hope to have you back soon and we look forward to making sure the company you bring next trip also has such an enjoyable experience.

Best Regards,

Jeff Elseser
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Savannah, Georgia
1 review
Reviewed June 5, 2013

Our 11 person team had a great experience at the Holiday Inn Beach House Resort. It was nice to have such a nice big view of the ocean while having our group meeting. The lunch they served us was good and timely. A nice mexican spread.
We Also stayed for two nights, the rooms were clean and service was great. Each night you can go down to the tiki bar and have cocktails while looking out on the beach and listening to live music with your toes in the sand. Definitely recommend this hotel for all types of stays! Many families were there looking to be having a great time!

  • Stayed May 2013, traveled on business
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Helpful?
Thank Cait F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House, A Holiday Inn Resort, responded to this review, June 8, 2013
Dear Cait F:

The ocean view meeting facilities at the Beach House are probably some of the best kept secrets about Hilton Head, although we are certainly trying hard to change that. It's great to know our beautiful views from the meeting rooms and delicious food helped make your meeting a success. It's most have been nice to end the meeting and step out onto the sand while listing to the live entertainment playing at the Tiki Hut.

Thanks so much for choosing the Beach House to host your meeting and we hope to have the opportunity to be of service in the future.

Best Regards,

Jeff Elseser
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Kansas
Level 6 Contributor
245 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed June 5, 2013

Our stay at The Beach house was disappointing. The carpet had a huge stain right in the middle of the floor, the first thing you noticed when you opened the door. The heat/AC unit made a terrible noise the entire time and didn't seem to be working properly. We prefer to take the stairs and the stairway could have used a good cleaning. However, the pool and beach area were fine and the staff was nice. It was a great location next to restaurants and shopping. The price seemed steep for the quality of the room. They really need to pay attention to details... two of the outlet covers in the room were broken or loose... bed wasn't the greatest ....all things that add up to a less than good experience, especailly for the price. Disappointing

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
Thank kshikn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House, A Holiday Inn Resort, responded to this review, June 8, 2013
Dear kshikn:

Thank you for taking the time to post your review and provide such valuable feedback. As a Trip Advisor Senior Contributor your comments are tremendously valuable to me and the entire leadership team at the Beach House. We obligate ourselves to provide every guest with a positive experience that includes friendly service from our staff, as well as impeccable cleanliness in all areas. Obviously, we failed to perform up to our standards during your stay and we regret that very much. Attention to detail is a critical factor necessary for our success and I promise to work harder with my team to continue elevating the standards and processes that will ensure no guest will ever walk into a room and see a stain on the carpet or be subjected to a noisy A/C unit. I hope you will give us another chance to earn back your trust and provide the experience you expect and deserve.

Best Regards,

Jeff Elseser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 5, 2013

My husband and I recently celebrated our Anniversary. When we entered our room there was a disgusting stain on the carpet, items left in the frig and the bathroom was dirty. My husband contacted the ladies at the front desk and we were immediately moved to another room, but no king a double bed. The next day, we were called to move into a king room, but we decided to stay. That same day, Shanta Cummings, a front desk clerk, took the time to hand deliver us an apology letter, fruit, cheese, chocolate and wine to our room in addition to a discount on our stay. By the way, no one knew we were celebrating our Anniversary until AFTER she had done all of this! Now, that's customer service!!!

  • Stayed June 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Tina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House, A Holiday Inn Resort, responded to this review, June 8, 2013
Dear Tina K:

It was a pleasure meeting you earlier this week during your stay at the Beach House. It's an honor to know you choose our Resort to celebrate your 6th anniversary. I'm terribly disappointed that you were inadvertently checked-in to a room that was in an out of order status and scheduled for carpet cleaning the next morning. It's awesome to know that Shania took the initiative to quickly handle correcting your room assignment and personally followed up with an apology letter accompanied by the wine and cheese plate. Shania has been a valuable asset to our resort since starting with us back in March. She consistently exemplifies the service performance that is at the core of our Beach House culture. Thank you for taking the time to make sure Shanai was recognized for her genuine concern for your happiness. I will be sure to thank her again at our weekly leadership meeting.

We look forward to welcoming you back to the Beach House in the near future.

Best Regards,

Jeff Elseser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockbridge, Georgia
1 review
Reviewed June 4, 2013

Our family had a wonderful memorial day experience. This hotel was right on the beach. Everything you needed was within walking distance. More importantly, the staff greeted you with smiles (which truly makes a vacation ten times better when the staff is pleasant). The front desk staff Shania and kendra were exceptionally helpful. They were kind, patient, and really helpful in accomodating our needs and wants. Thank you for a great vacation on a very busy weekend!

  • Stayed May 2013, traveled with family
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Helpful?
Thank S T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House, A Holiday Inn Resort, responded to this review, June 10, 2013
Dear S T:

Thanks for choosing the Beach House for your family's Memorial Day weekend vacation! I truly appreciate you taking the time to let us know how much you appreciated the friendliness of our staff. I'm not surprised to see that Shanai and Kendra made your review.......they too are always on their A game and really do care about our guests' happiness. It's great to know the Beach House was able to help make your family vacation special!

We look forward to having you and your family back again soon.

Best Regards,

Jeff Elseser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, SC
1 review
Reviewed June 4, 2013

Don't know where to start. So I will start with Nicole who checked us in. Very accommodating, helped us find just the right room. It was just a few steps from the room to the restaurant or the pool or the Tiki bar. Food there was excellent, everyone was nice, food and drink prices were reasonable, and we will go back It was one of the best long weekend get-a-ways we have ever had. Thank you all!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House, A Holiday Inn Resort, responded to this review, June 10, 2013
Dear Dan H:

It was great to hear you had such a wonderful experience at the Beach House for your "long weekend get-a-way". Thanks for all the wonderful compliments about our Resort, especially about Nicole helping you out by finding a perfect room. We hope you can make it back down soon to enjoy all the great entertainment we have scheduled for the summer.

Thanks for choosing the Beach House!

Best Regards,

Jeff Elseser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beach House, A Holiday Inn Resort

Property: Beach House, A Holiday Inn Resort
Address: 1 South Forest Beach Drive, Hilton Head, SC 29928-6423 (Formerly Holiday Inn Resort Beach House)
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Beach House, A Holiday Inn Resort 3.5*
Number of rooms: 202
Official Description (provided by the hotel):
In April 2016, Beach House Resort completed $7 million in floor-to-ceiling guest room renovations. The new Premium Oceanfront Guestrooms offer front row seats to live music at Tiki Hut - and the new Premium Patio guestrooms are steps from the sand. The newly renovated Junior Suites offer plenty of space, ocean views, and space for up to five guests. With more than 50 miles of scenic trails at its doorstep, the resort's newly designed interior emphasizes Hilton Head Island's stunning coastline - with an airy, coastal beach vibe. And there's more... Highlights: • The 202-room renovation has transformed Beach House into a truly boutique, oceanfront resort on Hilton Head Island. • Beach House is home to the world-famous Tiki Hut, the only toes in the sand, drinks in hand experience on Hilton Head Island-here you'll enjoy live music daily, watch the pros play volleyball, and sip cocktails crafted by one of the Island's favorite bartenders. • Start and end your day at The Porch Southern Kitchen, serving up Low Country favorites all day long, complete with outdoor seating, an oversized fire pit, late night live music, and dive-in movies. • The sparkling Resort pool, located steps from Coligny Beach, is a perfect place to soak up the sun. • Beach House is just down the sand from Beach Market shops and restaurants ... and across the street from Coligny Plaza's 60 shops and restaurants - all connected by walking paths. • The renovations extend beyond the guestrooms - over 6,000 square feet of flexible meeting and banquet space has been upgraded to reflect the genuine beach vibe, including two of the finest private, beachfront event venues on the Island. The Resort can accommodate groups up to 300 people for events, weddings and retreats. What hasn't changed? The sounds of the ocean waves. Hundreds of yards of unspoiled beachfront. The perfect location across from Coligny Plaza. Onsite dining and live entertainment at The Porch and Tiki Hut. And everything you've come to love about Beach House. ... more   less 
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Also Known As:
Holiday Inn Oceanfront Hotel Hilton Head
Holiday Inn Hilton Head
Hilton Head Holiday Inn

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