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“Over the top for a 2 star rated hotel!”

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Hampton Inn Hilton Head
Ranked #10 of 28 Hotels in Hilton Head
Certificate of Excellence
Georgia
Level 4 Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Over the top for a 2 star rated hotel!”
Reviewed June 15, 2014

My family went to Hilton Head this past week end on the spur of the moment. We booked the Hampton Inn after searching for a place for Friday and Saturday nights. The staff were so helpful and everything there was excellent, from the clean bright room to the bed linens and pillows (best sleep on their wonderful mattress). The breakfast was better than most you would go out to order and was complimentary. Thank you Hampton Inn for a very pleasant get away! We definitely will return.

Room Tip: I do not think you can go wrong anywhere in this hotel. If you had a problem the staff would from ou...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1-georgiapeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda P, Director of Sales at Hampton Inn Hilton Head, responded to this review, June 30, 2014
Dear Georgia Peach,

Thank you so much for your glowing review. We sure are happy that you enjoyed your spur of the moment getaway! We agree that our mattresses are super comfortable and our breakfast is delicious! Thank you for saying so.

We hope to see you back again soon!

Kind regards,
Linda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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848 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Houston, United States
1 review
Reviewed June 11, 2014

Excellent accommodations & service. However, upon arrival there was a strong cigarette smoke smell in the lobby. May have been result of guests smoking too close to the entrance, but was a bit disconcerting as I am extremely allergic and specifically chose this non-smoking hotel.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Hattie Jay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda P, Director of Sales at Hampton Inn Hilton Head, responded to this review, June 30, 2014
Dear Hattie Jay,

We were pleased to see that you rated our hotel so highly despite the smell of smoke as you entered. Rest assured we do watch for that and try not to have guests linger near the front entrance for just the very reason you've written. We will endeavor to be more mindful of it.

Thank you for your review!

Kind regards,
Linda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, United States
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 11, 2014

i really like staying at hampton inn--this is my 4th in the past year. however, this one on hilton head island is not up to hampton standards. the service and staff were great. breakfast was excellent. pool was pretty clean and pool area was decently maintained. however, the room was very dated and felt way too old to be a hampton, and even a basic paint job would've made the bathroom better, not to mention sand on the floor behind the door and a very slow draining tub. as much as i like hamptons, i probably wouldn't stay in this one again.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda P, Director of Sales at Hampton Inn Hilton Head, responded to this review, June 25, 2014
Dear Michael M,

Thank you for taking the time to review the Hampton Inn Hilton Head. We appreciate all comments and are very happy to hear that you were pleased with the service, the staff, the pool and breakfast.

As you point out, we are an older building and may not have the same furniture as newer Hamptons that have been built. We like to think of ourselves as having a unique beachy feel that embraces how HIlton Head is different to other beachfront resort areas. We do understand that it may not appeal to every person. We do hope that you will continue to stay with the many Hampton Inns across the nation and beyond.

In addition, with regards to the maintenance issues, I'm sorry that you had to experience them and if reported, we were not able to correct. Please contact me at the hotel with your room number as I'd like to ensure our Maintenance manager checks into them personally in order to get them corrected as soon as possible.

Kind regards,
Linda Prosser
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Hilton Head Island, SC
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 8, 2014 via mobile

My family recently visited from California and we stayed at this location. Everyone was so friendly, the breakfast was great and housekeeping was courteous and prompt. We had to extend our stay for a few family members who wanted to stay a few more days and it was not a problem at all.

Stayed June 2014, traveled with family
Helpful?
2 Thank April L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda P, Director of Sales at Hampton Inn Hilton Head, responded to this review, June 25, 2014
Dear April L

Thank you for taking the time to write a review about our property! It is awesome to hear that you were enjoying your stay so much that you decided to stay even longer. We are pleased that you found the staff to be friendly and accommodating as we strive for that every day.

We hope to see you back with us again if your travels bring you back to Hilton Head Island in the future!

Kind regards,
Linda
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Colorado Springs, Colorado
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 8, 2014 via mobile

The hotel was just great!! The rooms were clean and safe. The breakfast was great and well kept. The whole hotel staff were wonderful, very friendly and helpful!! I had to make several changes to our reservation and It was absolutely no problem and was taken care of immediately. I will definitely be staying here again!!!

Stayed June 2014
Helpful?
1 Thank ShandaPB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda P, Director of Sales at Hampton Inn Hilton Head, responded to this review, June 25, 2014
Dear ShandaPB,

Thank you for taking the time to write such a glowing review. We are pleased to hear that the staff were able to immediately accommodate your necessary changes as it is our goal to assist our guests in any way possible. And to hear such wonderful comments about them is always a pleasure!

We hope we will see you again soon and often!

Kind regards,
Linda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Terre Haute, Indiana
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 7, 2014

This is a wonderful hotel. Staff was super friendly and the hotel was very clean and tidy. We could not have asked for better service and we loved the breakfast. This is another Hampton Inn that we cannot brag about enough.

Room Tip: Just ask the staff and they will work hard to see about getting your request.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank puttnutt2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda P, Director of Sales at Hampton Inn Hilton Head, responded to this review, June 25, 2014
Dear Puttnutt,

Thank you so much for your kind review. It is always a pleasure to hear that guests were happy with our staff and the cleanliness as that is what we strive for every day.

We hope to see you back again soon!

Kind regards,
Linda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilton Head, South Carolina
1 review
Reviewed June 6, 2014

Less than accommodating in handling changes needed to rooms and reservations. Hotel itself blamed online booking agency, online booking agency blamed the hotel directly and no help or assistance was ever provided.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Evan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skip Y, General Manager at Hampton Inn Hilton Head, responded to this review, June 9, 2014
We are fully aware and regret that we were unable to fully assist you with your special request on your recent stay. Our room assignments are assigned based on the type of room you make your reservations for. In this case you had booked through Expedia two rooms in two different names for one night. Your reservation was made by Expedia for a room with two queen beds in each room. When you arrived you requested a king size bed, but the hotel was sold out of rooms with king size beds, so we did not have any choice except to assign you to the rooms reflected in your reservations.

We are also aware that you made another reservation with Hilton, not Expedia, for your second night for both rooms. For this reservation you did in fact book two king bedded rooms. On the second day we offered to move you to the two king bedded rooms you had reserved, but we were informed by your party that you did not want the inconvenience of moving so you would just stay in the two queen bedded rooms that you had the night before. In fact there was a balance due to move from a king room to a room with the two queen beds and we waived that charge on both of the rooms that you elected to stay in because of the problems you had with your Expedia reservation the night before.

Unfortunately, we do not have access to third-party systems and sometimes cannot see additional details. We apologize for the inconvenience you experienced and it is our hope that you were still able to enjoy your time on Hilton Head Island.
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Additional Information about Hampton Inn Hilton Head

Property: Hampton Inn Hilton Head
Address: 1 Dillon Rd, Hilton Head, SC 29926-3691
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 28 Hotels in Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Hilton Head 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
One of the most conveniently located Hilton Head Island hotels, our Hampton Inn is just one mile from Hilton Head Airport, The Hilton Head Hospital and the beach. Whether you’re traveling on business or on vacation, you’ll enjoy the same range of free amenities at our Hampton Inn Hilton Head. Expect in-room internet access, a fitness room, outdoor swimming pool, and delicious waffles and more at Hampton's complimentary hot breakfast.Unwind in one of 121 spacious guest rooms and suites renovated in 2012. Recline on a clean and fresh Hampton bed®, available in one king-sized bed room or a room with two queens. Work at the large desk or prop a laptop on the portable lap desk and sit back in the comfortable armchair.Take advantage of the 24-hour business center and grab a free Hampton On the Run® Breakfast Bag, available Monday to Friday, for a quick, healthy meal to go. Hold a meeting in one of two modern meeting rooms with full technical support, or play a relaxing game of golf at anyone if Hilton Head Islands public courses including Port Royal Golf and Racquet Club, located opposite the hotel and Palmetto Dues Golf just a short drive away. Other Hilton Head attractions include two Tanger Outlet Malls, Belk’s, the Sandbox Children’s Museum, Coastal Discovery Museum, the Arts Center of Coastal Carolina, Shelter Cove, the Salty Dog and Harbour Town. You can also enjoy any one of the 12 restaurants located within walking distance of our hotel.Remember, never a parking fee and never a Resort fee! Wi-Fi is complimentary and each room offers a complimentary micro wave and refrigerator. Busses are always welcome at the hampton Inn! ... more   less 
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Also Known As:
Hampton Inn Hilton Head Hotel Hilton Head
Hilton Head Hampton Inn

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