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“Praises for the kitchen and Rosie” 3 of 5 stars
Review of Ramada Hilton Head

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Ramada Hilton Head
Ranked #17 of 28 Hotels in Hilton Head
Dallas, Texas
1 review
“Praises for the kitchen and Rosie”
3 of 5 stars Reviewed March 17, 2014

I checked into the hotel to be greeted by a rather obnoxious assistant manager, Michelle. She was very rude and in a bad mood which reflected greatly on your establishment. The rooms were not very clean and the television sets are outdated.
On the other hand, Rosie in the café was running around trying to keep up with all the guests. She was extremely kind and her customer service skills are beyond any that we have experienced. This girl is great. She had a smile for all her guests even though she was too busy to even stop. This hotel needs more employees that have half the customer service skills she has. She is a real gem. I hope that she is being paid well. Her kind of service is hard to find anywhere. Thank you, Rosie, Karen from Dallas, Texas

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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425 reviews from our community

Traveler rating
    157
    94
    61
    51
    62
See reviews for
143
106
28
54
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Lexington, South Carolina
Level Contributor
475 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 509 helpful votes
3 of 5 stars Reviewed March 11, 2014

I had a ground floor room behind the office that was spacious and clean. Frig, microwave and big screen tv were provided. It was raining and gloomy during my stay which seemed to be reflected in the front desk employee when I checked in, however the lady who checked me out was very friendly. Price of room was reasonable and I would stay here again.

Room Tip: Behind office
See more room tips
  • Stayed March 2014, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank kythoro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Ohio
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 25, 2014

Rose in Hospitality is visible, smiling, and keeps everything moving smoothly for weary travelers while she serves everything we need for breakfast. Very hospitable and kind to everyone. You don't see this at other hotels.
Glenda in Housekeeping is very pleasant and very attentive to any request. She smiles and is willing to help within her responsibility. We look forward to her making our week's stay very enjoyable.

Room Tip: Rooms overlooking the court yard
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Edmund D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spartanburg, South Carolina
Level Contributor
164 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed February 15, 2014

Stayed here during a conference. Chose this hotel as the host hotel costed a lot more! Although it's not beach front, it's close enough. The room was very nice and so was the service. I didn't really take part of any amenities, but I'm sure they were just fine as well. Thanks!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Derrick N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed February 10, 2014

We stayed at this hotel on Feb. 5th due to the death of my mother. When I checked in around 11:30 pm on the 5 th I paid for 1 nights stay. I found out the next day they not only charged me the 1 night $61.99 they also charged my debit card an additional charge of $123.98 which was an unauthorized charge to my card. I went to the front desk and spoke with Michelle, the Assistant General Manager who said it was an error and called my bank to release it. The charge fell off but on Friday came through again and was taken out of my account. I live 210 miles from Hilton Head and stayed there due to the unexpected death of my mother. On Saturday, the day of her funeral, I went back to the front desk and explained to the attendant that the $123.98 charge had posted to my bank account and that I did'nt have a lot of money and I needed the unauthorized charge to be refunded to me. She called Michelle, who was extremely rude to me and said she had done all she could do and was unwilling to do anything else. She even called my room and said she had spoke to her General Manager Sean and he agreed with her that they had done all they needed to do. Funny thing to me Quality Inn had my money not the bank and the bank would not have taken the money out if they had not requested it. I'm still out $123.98 as they have still not refunded the unauthorized charge. In addition to this problem, the room was nasty, there were loud vehicles in the parking lot during the night, the remote control did not work and we sent it back to be fixed three times and finally gave up. I would NEVER stay at this hotel again. The customer service was unacceptable expecially dealing with a problem that I didn't cause and should have never had to deal with during such a difficult time for me.

  • Stayed February 2014, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
5 Thank Sunshine7500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Severna Park, Maryland
Level Contributor
61 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed January 6, 2014

We visited the area to celebrate the 100th birthday of my wife's great aunt, so arrangements were "made for us".
This hotel is in terrible need of an update or a tear down and rebuild, the coffee maker in the room didn't work, the TP holder fell off of the wall, there were ants in one of our groups room, and then the icing on the cake was when our neighbors decided to have a party and fish fry in the hotel room next to ours and on the sidewalk in front of our room.
We complained to management, but all we got was oh we apologize; the apology did not make the stink go away nor did it remedy the noise outside that kept us awake.

Room Tip: Do not stay on "back side" of hotel, it is where the local's come to smoke their smoke...
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  • Stayed January 2014, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Ralph P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, NC
Level Contributor
139 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed December 26, 2013

Not an easy hotel to find! Located off a main road on a side road, that you can miss if not careful.
This hotel has the office and breakfast room in a building completely seperate from the room tower.The registration process could have been a little faster.
After you register, you will leave the office area, being very careful to listen to the directions to the rooms.
Parking consists of a parking area under the room tower, as well as parking outside adjacent to the inside parking.
Baggage carts are limited, so get opne early.
No refrigerator or microwave in the room was inconvenient.
Most rooms view a jungle or the parking lot.
Breakfast was continental and fairly well tended.
All in all, not a bad hotel.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank SquareCaller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Hilton Head

Property: Ramada Hilton Head
Address: 200 Museum Street, Hilton Head, SC 29926 (Formerly Quality Inn & Suites Hilton Head)
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 28 Hotels in Hilton Head
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada Hilton Head 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
Here at the Ramada we strive for excellence. This excellence will be seen not only at our front desk with our fast and easy check-in but also within the rooms. Our rooms are always kept clean and smelling fresh. We look forward to meeting every single one of our guests and making their vacation stay feel as if they are in their own beds. ... more   less 
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Also Known As:
Quality Inn & Suites Hilton Head Hotel Hilton Head
Quality Inn And Suites Hilton Head
Quality Inn Hilton Head
Hilton Head Quality Inn

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