I booked on expedia.com got to the hotel and was told that I had to pay some type of fee of $7.00 which I thought I had a paid for my reservation in advance and then treated as if I was stupid by the lady at the desk Michelle she was so rude I wanted to leave. I was sent to my room which was on the third floor and smelled of animals. I called to the front to be treated even worst by Michelle and told if I wanted to be on the first floor I had to pay $30.00 more which wasent a problem but the way she spoke to me and handled me was just outrageous. Needless to say her customer service skills is a train wreck. We left the hotel and went to find another hotel that had people who didn't treat you like crap. We ended up down the road to the Hampton Inn, we will never stay at that Quality Inn ever again. Words of advice don't use expedia to book you in hotel that charge you extra when you arrive and send you to the worst room because you've booked online as she said, this was the worst hotel experience I have ever encountered. Called to speak with the manager Michelle sent me to every extension except the manager's.
- Official Description (provided by the hotel):
- Here at the Ramada we strive for excellence. This excellence will be seen not only at our front desk with our fast and easy check-in but also within the rooms. Our rooms are always kept clean and smelling fresh. We look forward to meeting every single one of our guests and making their vacation stay feel as if they are in their own beds. ... more less
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- Also Known As:
- Quality Inn & Suites Hilton Head Hotel Hilton Head
- Quality Inn And Suites Hilton Head
- Quality Inn Hilton Head
- Hilton Head Quality Inn