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“Sonesta resort is fantastic”

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Sonesta Resort Hilton Head Island
Ranked #4 of 29 Hotels in Hilton Head
Certificate of Excellence
GreenLeadersGold level
Hilton Head
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Sonesta resort is fantastic”
5 of 5 bubbles Reviewed August 13, 2014

This hotel was the best. The staff was great, as was the dining, the pool, the beach, and the whole resort was beautiful. We were treated like royalty. The room, and view was excellent. We had a wonderful time at this resort, right down to the little chocolates that were left on our pillows every night. The cabanas by the pool were so relaxing. We were waited on with excellent service. We will be coming back to this resort, we hope real soon!

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sonesta

Helpful?
2 Thank Annette F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Guest Relations Manager at Sonesta Resort Hilton Head Island, responded to this review, August 28, 2014
Dear Annette F,

It gave us all great pleasure to read your wonderful review full of praise for the Sonesta! We are thrilled to hear that you enjoyed a perfect visit this summer and thank you for your very gracious comments! We look forward to your return very soon!

Sincerely,
Lisa Leong
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,146 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (478)
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English first
Hilton Head
1 review
5 of 5 bubbles Reviewed August 13, 2014

I booked this hotel at the last minute, wanting to splurge a little since our other vacation plans were cancelled. The price was right and the location perfect, so I went for it. I am so glad I did! The pool, the beach and the accommodations were wonderful. We will definitely be back!

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sonesta

Helpful?
Thank CiesFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Guest Relations Manager at Sonesta Resort Hilton Head Island, responded to this review, August 19, 2014
Dear CiesFam!

Many thanks for your excellent review following your stay with us. Your last-minute change of plans proved to be a great success! We are delighted that you selected Sonesta Resort for your vacation! Looking forward to your next visit and if you require any assistance at all in making the arrangements, please don’t hesitate to contact our Reservation Specialist.

Sincerely,
Lisa Leong
Director of Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, NC
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 13, 2014

We stayed at the Sonesta for 6 nights as a family of 3 and had an absolutely wonderful experience. Our room on the 5th floor facing the pool was clean, quiet, and had a great balcony that we used almost every day. We spent a lot of time at both the outdoor pool and the shade pool and never had a problem finding a lounge chair and umbrella. My 5 year old participated in several of the Kids Club individual activities but we never used the actual "camp". The Kids staffers were all great, as were almost all the staff at the hotel. We enjoyed our daily lunches at the poolside bar and were incredibly entertained by Steve "the old guy bartender". Food was good and came out quickly each time. Other than grabbing coffee from the lobby each morning we did not eat at the hotel otherwise as we utilized the fridge in our room for quick and healthy breakfast. For dinners we opted to explore the many restaurants located near the hotel.

We did not spend a lot of time at the beach, mostly due to the high concentration of jellyfish. Although the beach access was good, it is still a bit of a pain to carry chairs, etc to and from the beach everyday. The beach was also VERY CROWDED close to the hotel but pleasantly empty farther down.

My only complaints are small ones--the hotel allows smoking (or did not enforce a non-smoking policy) right outside the lobby doors near the pool which is unpleasant when walking back and forth and/or sitting in the seating area outside the lobby. I also felt that the pool area could have benefited from more regular cleaning. If you come to the pool at 4:00 in the afternoon, items from lunch were still scattered around and towel bins were overflowing.

Overall a great stay and we look forward to coming back next summer.

Room Tip: As others have said, higher floors away from the elevators.
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  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank charlotte4625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Guest Relations Manager at Sonesta Resort Hilton Head Island, responded to this review, August 28, 2014
Dear Charlotte 4625,

Thank you for the detailed feedback following your Sonesta visit! We especially appreciate your compliments for the Sweet Cane lunches you enjoyed and for Steve, the “old bartender” who entertained you! It is also great to hear that your children had fun with the Kid’s Club activities! We thank you for your constructive comments about more regular pool side attention and smoking areas and will focus on improving. You would no doubt enjoy a visit out of “jelly fish season” and when there are fewer people on the beach, but I am pleased that you discovered the perfectly secluded spots within very close proximity. We look forward to your next visit and hope that your Sonesta Resort Hilton Head vacation will become an annual family tradition!

Sincerely,

Lisa Leong
Director of Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Augustine, Florida
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed August 12, 2014 via mobile

We wanted a beach hotel! 2 minute walk past the turtle pond to the beach! Very nice hotel, great clean modern rooms. Pool was not managed when we were there but management was quick to respond. It is very expensive to eat and drink there. Beach section was great.

Stayed July 2014, traveled with family
Helpful?
1 Thank failtegw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, August 13, 2014
Dear failtegw,

Thank you for a great survey. Our associates were excited to see that they were able to make such a positive impression, and we will all be waiting for your return!

Sincerely,
Lisa Leong
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, South Carolina
Level Contributor
117 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed August 11, 2014

My wife and I just returned from our stay at the Sonesta Hilton Head. We hope to return back soon. The place was all we'd hoped for and expected. Front Desk personnel were friendly and accommodating. Room was modern, clean and very comfortable. As others have noted in their reviews, if your bringing the kids expect them to have a ball at the pool and at the walk-able beach access. If you are looking for a break from the kids, choose your calendar dates accordingly. Not that the place was overrun with children, there was just a large amount of them ~ and all of them were very well-behaved. I am just noting that relaxing quietly poolside might be a bit easier AFTER the kids are back in school. Had delicious steaks at their main restaurant and in-suite dining was perfectly done as well.

Room Tip: Fourth or Fifth Floor facing pool or ocean horizon is a good idea.
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  • Stayed August 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Marty R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, August 12, 2014
Dear Marty R,

Thank you for such a glowing review. As you suggested, the children certainly love our resort during the summer season, but those looking for a quieter experience would find us to be the perfect destination now as our younger fans go back to school. We look forward to welcoming you back to the Sonesta Resort Hilton Head Island!

Kind regards,
Director of Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgia
Level Contributor
85 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed August 10, 2014

Pleasantly surprised by this hotel. We usually stay at the Westin, but it was sold out when we wanted to visit HH this year. The hotel itself is very clean with a modern, recently updated decor. Room was beautiful and modern. Staff were all pleasant and welcoming. I wonder if the hotel sponsors foreign employees, as most seemed to be from the Caribbean and Australia. We had breakfast daily at the hotel's restaurant, and it was delicious and very decently priced, with healthy options (The breakfast at the Westin was more expensive and not as good). There is also a breakfast buffet available, although the menu items were filling enough so we never bought it. There is plenty of free parking that is relatively close to the hotel, so we skipped the valet. Note that the hotel allows dogs up to 35lb for a one-time $150 fee. Grounds were very well-kept. Beach is awesome because the hotel is flanked not by other hotels, but by private homes, so it isn't crowded. Pairs of wooden beach chairs with umbrellas are available for rent for ~$30 for an entire day or $18 after 1pm. They did not seem to sell out, either.
Only minor complaint was that the door on our safe was broken and unusable, and Wifi was shotty at times.

Overall, we felt that Sonesta was just as nice as the Westin, but less expensive and with better food. We will be staying here in the future when we visit HH.

Pro tip: Before you go, make sure to join the free Trvale Pass rewards program on their website, which gives you free Wifi and discounts around the hotel.

  • Stayed August 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank domer621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, August 11, 2014
Dear domer621,

Thank you for taking the time to share you review with us and our future guests. As you may imagine, the team was pleased to read your comments, and they look forward to welcoming you back to the Sonesta Resort Hilton Head Island. We are also delighted that you signed up for our Travel Pass rewards program. While this will earn you free stays in the future, you will also be informed of great offers for Hilton head as well as all of our sister properties. We are excited that your future trips to Hilton Head will bring you back to the Sonesta Resort.

Sincerely,
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartsville, South Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed August 10, 2014

We had no hot water and had to call 4 times to get any update. Apparently it was only our side of the hotel but they didn't offer to move us. In addition, no offer on free night stay or spa visit to compensate. Internet is little better than dial up.

  • Stayed August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sonesta

Helpful?
4 Thank GamecockChic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, August 13, 2014
Dear GamecockChic,

Thank you for taking the time to speak with our Executive Assistant, and as suggested, we should have been more proactive in making up for our shortcomings. We are so grateful that you will be proving us another opportunity to regain your confidence in Sonesta Resort, and we will be waiting for your return.

We look forward to seeing you soon!

Sincerely,
Lisa Leong
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Resort Hilton Head Island

Property: Sonesta Resort Hilton Head Island
Address: 130 Shipyard Drive, Hilton Head, SC 29928-4932
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Hilton Head
#1 Spa Hotel in Hilton Head
#2 Luxury Hotel in Hilton Head
#3 On the Beach Hotel in Hilton Head
#3 Top resorts Hotel in Hilton Head
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sonesta Resort Hilton Head Island 4*
Number of rooms: 340
Official Description (provided by the hotel):
The Sonesta Resort Hilton Head Island is the perfect getaway for families and couples, destination weddings, and is the place to meet for groups of all sizes. Located within Shipyard Plantation, the Sonesta Resort Hilton Head Island is adjacent to Van Der Meer Tennis and Shipyard Golf. Our hotel is only 35 miles from Beaufort, S.C., 45 Miles from Savannah and 100 miles from historic Charleston. Hilton Head Island and the Lowcountry is also home to the RBC Heritage Golf Tournament Presented by Boeing. We are one of the closest, upscale Hilton Head Resorts to island shopping and restaurants. The Sonesta Resort features 331 guest rooms and 9 luxurious suites. All rooms feature private balconies or patios, many with spectacular views of our lush tropical gardens and the horizon of the Atlantic Ocean. Hotel amenities include Arum Spa, an extensive fitness center, outdoor and shaded pool, child's water feature, 24 hour business center, Pearls Market and Just Us Kids(seasonal). Enjoy our breakfast in Heyward's Restaurant, or have lunch at our poolside bar, Sweet Cane (seasonal). Friday evenings, Heyward's features a bountiful seafood buffet (seasonal) which is a local favorite. Seacrest offers lunch options and small plates. Bayley's Lounge offers daily happy hour specials. For the ultimate vacation experience or the premiere meeting spot, the Sonesta Resort is the place to be on Hilton Head Island. ... more   less 
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Also Known As:
Crowne Plaza Hilton Head Island Beach Hotel Hilton Head
Hilton Head Crowne Plaza

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