We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Above and Beyond”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Sonesta Resort Hilton Head Island
Ranked #5 of 28 Hotels in Hilton Head
Certificate of Excellence
GreenLeadersGold level
Reviewed February 20, 2014

The Sonesta was previously the Crowne Plaza. While it was nice and comfortable and the staff nice it is nothing compared to the new and improved. Which isn't always that great. But in this instance the improvement is wonderful. I have stayed at this resort a multitude of times since it's become the Sonesta (and quite often over the last 20 years as the Crowne Plaza). I was here last week on the way to Florida, and I usually stay a night or two passing through; and I do so on my way back home as well. As I came back through this trip I was greeted, as usual, with smiles and a heart felt welcome. I was upgraded to a wonderful room and waiting for me in the room was a plate of fruit and nuts and water. I was blown away by the hospitality. They take seriously the word "hospitality" in the "hospitality" industry. Such a small gesture just made my day. And I would be amiss not to mention the amazing front desk staff; particularly Anka and Mollie. Anka and I have become friends, she is just the sweetest thing. And she always greets me with a hug. I never want to leave here. But I can tell you one thing this is where i come every time I come to Hilton Head. Just makes the visit so pleasant. I've stayed in many a hotel around the world over the years and this is one of the best. And the rooms are so beautiful and well decorated!!

Room Tip: All the rooms are nicely positioned, not really a bad among them. The only rooms I don't really...
  • Stayed: February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank marymowery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded March 2, 2014

Thank you for taking the time to post your five star review regarding your stay with us. We are very happy to read you were able to enjoy our recently renovated property as well as your upgraded Ocean view room! Thank you again for this review and we hope to welcome you back in the warmer months.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (2,435)
There are newer reviews for Sonesta Resort Hilton Head Island
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

1,995 - 2,001 of 2,435 reviews

Reviewed February 19, 2014

Overall stay very good!!! Staff is very classy and focused on customer service,We only had a small little detail and Larry the maintance supervisor said" I will take care of the that right now" personally. What a pleasant sound that was, all the staff was the same way from the bellman,valet,and front desk.They are very eger to please.Rooms were well appointed new renovation,and it was done with no detail overlooked BIG smart flat screen TV,tile shower ,and comfy balcony.If possible request room 5084 great view.Only a few drawbacks I just cant justify the resort fees? Sadly the are there missing a few things to be classified"Resort" A 6 person Hottub for a resort? Maybe a little welcome cocktail that's a resort ! Lobby bar overpriced as usual 11 dollars and very small selection. But the staff and the surroundings are great.

Room Tip: Upper floors on the south side for best views
  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank cruiserttd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded February 20, 2014

We truly appreciate you taking the time to write this fantastic review regarding your recent stay with us. Thank you very much for acknowledging Larry, as well as our other staff members who share that same passion for customer service. We are also very happy to read you enjoyed the amenities featured in your room and our recent thirty million dollar renovation. Our goal at Sonesta is to make sure every single guest feels comfortable and welcome upon arrival and throughout their entire stay. Upon check in, we do provide our guest’s with a list of everything included in the Resort Facilities Fee such as unlimited access to our resort facilities, self-parking and access to our gated Shipyard Plantation as well as twenty-four hour access to our Tech Lounge. Thank you again for this review and we hope to welcome you back in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2014

Just got back from a last minute trip to Hilton Head Island with my family. We decided to get away from snowy Connecticut and booked a last minute weekend trip to the Sonesta for Presidents Day Weekend. We arrived on Valentines Day and quickly realized that with 4 girls (between 7-13) and three adults that we were going to have a tough time getting into a restaurant considering it was Valentines Day. We called down to the restaurant on property, Heywards, and they were great in accomodating a party of our size with a last minute reservation. The food was great (loved the Oysters and Clams!!!) and the staff was more than accommodating when it came to working with 4 young girls and their food requests. The next couple of days the Sonesta continued to impress. Both pools are heated which the girls took full advantage of, along with 'Just us Kids' who was kind enough to loan us a big box of markers for a couple days so the kids could color at night. We had a suite with a connecting room which gave us plenty of space for the kids. We ordered room service on several occasions and it was always on-time and they were great with accommodating the kids requests. The bottom line for us was that we didn't need to leave the resort. We have been to Hilton Head Island numerous times and this was our first stay at the Sonesta and won't be our last! We had everything we needed and as hard as it can be to relax on a trip like this when you are chasing around four young girls who have been couped up because of snow for days and days we were truly able to get some rest and relaxation ourselves while the kids had fun. Great lobby bar as well and loved the Blood Orange Mojitos!!!

  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank RanceDT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded February 20, 2014

Thank you very much for this excellent five star review regarding your recent stay with us over Valentine’s Day weekend. We are extremely happy to read we were able to accommodate you and your family throughout your stay. Thank you for recognizing our restaurant on property; Heyward’s, we are thrilled you enjoyed the oysters and clams but more importantly the service! Also, thank you for acknowledging our Leisure and Activities Department, “Just Us Kids” which we offer year around specifically for family activities. We want all our guests to feel welcome at this resort immediately upon check in and we want to maintain a high level of customer service for all of throughout their stay. Thank you for choosing to stay with us and that you all had a chance to have fun and relax at the same time! Thank you again for this review and we cannot wait to welcome everyone back in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2014

Hotel recently renovated and it was beautiful, staff very friendly and everything clean. Biggest negative was the room we stayed in had a pedestal sink and absolutely NO counter space. Getting ready for a formal event is no fun when you have to put a curling iron on the back of the toilet/ nowhere to put anything. All rooms are not like this. Friends had a room with a bathroom with lots of counter space, so ask if this is important to you. Otherwise, fantastic!

Room Tip: Ask about the bathroom!
  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank BlufftonCherie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2014

Booked for Valentines day and my wife was so happy!! This resort is a excellent choice if traveling to Hilton Head. Clean, Friendly, Modern. Staff were very helpful. When we went it was rather chilly so didnt get to explore the pools or beach but we will definatly be staying there this summer. The ARUM Spa was great that was the first massage ive had in 10 years and it was so relaxing. Thank You Sonesta and Arum. This trip should keep me out of the dog house for a good while.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Jason G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded February 20, 2014

Thank you so much for this excellent review regarding your Valentine’s Day stay! We are very happy to read that you chose to spend your special getaway with us and were able to relax. Thank you for acknowledging our superb staff here at Sonesta as well as the services you received at Arum Spa. We cannot wait to welcome you back in the warmer months!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2014

All of the staff from the valet, front desk to the bartender were very welcoming and friendly. The rooms were all very nice and clean and the view and amenities were great! I will definitely recommend Sonesta to others and return myself.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mtagapeach333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded February 15, 2014

Thank you for choosing the Sonesta Resort Hilton Head Island for your recent stay. We are excited to hear you had an excellent stay with us and appreciate your recognition towards our friendly and welcoming staff. Our goal is to create an experience you will carry home to share with your friends and family. We can not wait to welcome you back!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2014

We were there the last week of January on a discounted Travelzoo promo, and we travel with a small dog. We had read good things about this resort and found everything said was on the mark. This helped because the week, except Monday, was extremely cold with icing but no snow. This is a newly renovated and refurbished resort and it is all a great success. They make available ground floor rooms for guests with pets, but some rooms may have a less desirable maintenance street view. we were in room 1063 and those from about 1057 to 1065 are very well suited to pets, since they have outside the sliding door a walkway and mulched area behind tall bushes that mask the valet parking lot. A pet station is easily accessible (they have a $150 flat pet fee). Security on the ground floor is strong. The rooms are fairly standard-sized, a little less than 400 sq. ft., with very comfortable furniture and a deliciously comfortable and thus inviting king-size bed. Bathrooms are well appointed and certainly well stocked with quality towels and accessories. There is a small refrigerator and a Keurig coffee machine. The color schemes, decorations, and furniture designs are attractive and relaxing. Because of the weather we were in the room a little more than we might otherwise have been, so all this made it enjoyable. In addition, the service by everyone was extremely friendly and efficient.
It is a short walk to the beach, which is beautiful and good for shell collecting. The pool area and outdoor patios surround attractive natural pools. In good weather it is obvious they would be nice places to be. The main lobby is very attractive with comfortable furniture and right off it is a nice bar. Beyond the bar is the hotel restaurant, which attracted us with a 3-course dinner special. But the big surprise was the excellent quality of the food and service, which has to be among the very best on the whole island. Needless to say we ate there twice. We've been to Hilton Head many times since our first in the early '80s, so we've been to most of the restaurants there with friends and locals.
In short, this is a high quality, attractive resort, that is at the top of resorts on the island.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mjmalbion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded February 15, 2014

Thank you very much for taking the time to write this excellent review regarding your recent stay with us. We truly appreciate your recognition regarding the layout of our property as well as the comfortable amenities that are featured in your room. If you are interested in purchasing any of the bedding or bathroom products you enjoyed, please visit sonestaforhome.com and explore our amenities further. We are thrilled to read we were able to accommodate you and your beloved pooch here at Sonesta Hilton Head! We understand they are a part of the family and welcome dogs under 35lbs on ground floor patio room to provide easy access to the exterior of the building. Safety is our first concern and we are glad to know you felt comfortable and safe throughout your stay. Thank you again for this wonderful review. We look forward to welcoming you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hilton Head hotels
1.5 mi away
Beach House, A Holiday Inn Resort
4.7 mi away
Inn & Club at Harbour Town - Sea Pines Resort
2.0 mi away
Ocean Oak Resort by Hilton Grand Vacations
Show Prices
Show Prices
Show Prices
1.9 mi away
Best Western Ocean Breeze Inn
Best Western Ocean Breeze Inn
#11 of 28 in Hilton Head
296 reviews
0.8 mi away
Omni Hilton Head Oceanfront Resort
4.8 mi away
The Westin Hilton Head Island Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Sonesta Resort Hilton Head Island? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sonesta Resort Hilton Head Island

Address: 130 Shipyard Drive, Hilton Head, SC 29928-4932
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Hilton Head
#1 Green Hotel in Hilton Head
#2 Luxury Hotel in Hilton Head
#3 Top resorts Hotel in Hilton Head
#4 On the Beach Hotel in Hilton Head
Price Range: $192 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Resort Hilton Head Island 4*
Number of rooms: 340
Official Description (provided by the hotel):
The Sonesta Resort Hilton Head Island is the perfect getaway for families and couples, destination weddings, and is the place to meet for groups of all sizes. Located within Shipyard Plantation, the Sonesta Resort Hilton Head Island is adjacent to Van Der Meer Tennis and Shipyard Golf. Our hotel is only 35 miles from Beaufort, S.C., 45 Miles from Savannah and 100 miles from historic Charleston. Hilton Head Island and the Lowcountry is also home to the RBC Heritage Golf Tournament Presented by Boeing. We are one of the closest, upscale Hilton Head Resorts to island shopping and restaurants. The Sonesta Resort features 331 guest rooms and 9 luxurious suites. All rooms feature private balconies or patios, many with spectacular views of our lush tropical gardens and the horizon of the Atlantic Ocean. Hotel amenities include Arum Spa, an extensive fitness center, outdoor and shaded pool, child's water feature, 24 hour business center, Pearls Market and Just Us Kids(seasonal). Enjoy our breakfast in Heyward's Restaurant, or have lunch at our poolside bar, Sweet Cane (seasonal). Friday evenings, Heyward's features a bountiful seafood buffet (seasonal) which is a local favorite. Seacrest offers lunch options and small plates. Bayley's Lounge offers daily happy hour specials. For the ultimate vacation experience or the premiere meeting spot, the Sonesta Resort is the place to be on Hilton Head Island. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Sabre Hospitality Solutions, Expedia, Orbitz, Hotels.com, Travelocity, Booking.com, Prestigia, Cancelon, Hotwire, Cheap Tickets, HotelsforEveryone, HotelQuickly, TripOnline SA and Evoline ltd so you can book your Sonesta Resort Hilton Head Island reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Hilton Head Island Beach Hotel Hilton Head
Hilton Head Crowne Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing