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“Best Property on the Island”

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Sonesta Resort Hilton Head Island
Ranked #5 of 28 Hotels in Hilton Head
Certificate of Excellence
GreenLeadersGold level
Reviewed January 2, 2014

We had stayed at this property numerous times when it was the Crown Plaza. Even then, though it was dated, it always had wonderful grounds and an excellent location in close proximity to both Sea Pines and Coligny. This was our first time back since the Sonesta renovation and we were very pleased with the accomodations. The Sonesta has given a fresh modern spa-like feel to everything from the lobby to the outside amenities to the rooms. The lobby staff from check-in on was always very accomodating of any request. Same goes for the valet and cleaning staff. The resort fee of $17 is pretty standard for the island and includes in-room wifi and parking. The outside pool is heated and is surrounded by nice cabanas and lounges. The former indoor pool is now open to the outside (but covered) and includes a jacuzzi. The property is also pet friendly charging a pet fee of $150.00 for 1st floor rooms island view rooms (weight limitations apply but I am not sure as to the maximum weight allowed). The one issue we did have was minor but since this is Tripadvisor I will mention. Being we were at the resort over New Year's, my wife and I wanted to enjoy the outdoor fireplace. Unfortunately it did not just switch on so I went to the front desk for assistance. The night manager was very nice and paiged maintenance to get the fireplace started. About 10 minutes later the maintenance supervisor showed up and walked outside with me. When I showed him the fireplace, he said he had no idea as to how it worked and that he could not assist us. To me it seems that maintenance should know how all guest amenities work so that they may assist with same. Other than this minor event though, a fabulous trip at the Sonesta!

  • Stayed: December 2013, traveled as a couple
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4  Thank pic15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded January 18, 2014

Thank you for posting your comments regarding your return visit! It is great to hear feedback from our repeat guests as well as share the excitement we have for our newly renovated property! We are glad to hear you enjoyed our added amenities such as the heated out door pool, shade pool, cabanas and lounges. Another change we made is to accept dogs under 35lbs on ground floor rooms for a fee. We would love to accomodate our pooch lovers and our ground floor rooms provide easier access to exterior grounds, ideal for a nice walk to the beach. Since your review, we have made repairs to our fireplace. We appreciate your understanding and patience as we worked on training our staff as well as make repairs. Thank you again for choosing to stay with us and we look forward to your return visit!

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2,087 - 2,093 of 2,500 reviews

Reviewed January 2, 2014

This was first trip to Hilton Head and we loved it. The Sonesta resort was beautiful. We had exceptional service from the friendly valets, hotel check-in personnel and the people who cleaned our room. The weather was a little too cool for us to enjoy the pool but it was very nice. We were able to walk to the beach from the hotel and it was fantastic!. We will definitely recommend this resort for Hilton Head.

Stayed: December 2013, traveled with family
2  Thank Felica2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded January 18, 2014

Thank you for taking the time to share with us your experience! We are happy to hear you had a fantastic stay and appreciate you recognizing our friendly staff from Valet, Front Desk and Housekeeping! Please join us again in the spring or summer when the weather is warmer so you can take advantage of our pool bar and grille, Sweet Cane for some relaxation by the pool! Our Blood Orange Mojito is a must try!

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Reviewed January 2, 2014

THE GOOD: (These are all actually very good) -- Room service food, comfy bed, very large room (Executive corner room #4103), size of shower, staff friendliness & helpfulness, pedicures at the spa (I recommend Ana).
THE BAD: The actual "service" part of the room service -- it took FOREVER and they still managed to forget 2 waters, an iced tea and the AVOCADO part of my Turkey & Avocado BLT. How can you forget the 'AVOCADO' part since it is in the title? Also DOUBLY bad was the fact that the shaded HEATED pool was out of service because the heater wasn't working. This pool was pretty much the sole reason we chose this hotel, so our toddler could enjoy the warm pool even on cloudy, rainy days. We were incredibly disappointed by this situation and the fact that it wasn't fixed during our entire stay. A hotel of this caliber should keep extra parts in stock, or be willing to ante-up for overnight shipping to fix the pool immediately.
THE UGLY: The nasty, dirty white t-shirt that belonged to some previous guest that was lingering behind the ottoman beside the t.v. I noticed this within 30 minutes of our arrival. Who knows how long that thing had been there and it was totally gross. This tells me volumes about the thoroughness of the cleaning staff. Again, this was room 4103 -- if management reads this, you might want to check the room because I'm willing to bet the shirt is still there-- I certainly wasn't going to touch it!
In short, I have subtracted two points from their rating-- 1 for the pool situation and 1 for the disgusting shirt.

Room Tip: Corner Executive rooms have an extra 50 sq. ft. which makes for a nice large room which is off the b...
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  • Stayed: December 2013, traveled with family
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7  Thank pjgator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded January 18, 2014

Thank you for sharing your experience at the Sonesta Resort Hilton Head Island. We are pleased to know you enjoyed your comfortable room, quality of in-room dining food, as well as our professional and friendly staff. We also appreciate you taking the time to addres some of your concerns directly with our General Manager, and trust that we were able to make things right. We take our guests comments very seriously and strive to ensrue similiar incidents are avoided in the future. Thank you for providing us the opportunity to improve and we hope to deserve your business in the future.

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Reviewed January 1, 2014

Angel & Joe

We loved our 4th trip to this resort. The staff is just so nice and will help with everything you need to have. Our desk QUEEN and ANGEL was Callie. She made our stay just so wonderful. Our room was just so SUPERB. We had problems with one spot and we were put up at Sonesta Resort and to the places we have stayed at the resort; none of them can compare to this place. The employees are so nice and caring when you enter the front door. Callie put us up in a superb room with ocean view and that was so sweet. Our stay was so fantastic with Outstanding amenities and she even sent up some champagne and chocolate strawberries for us to enjoy due to my birthday on Dec. 31. We enjoyed them and the restaurants have such great food also.
This is a place to stay with family also and kids !! We will be back in April 2014 to visit again !!
A big hug to Callie for all of her help to make our stay so GREAT !! She was a Caring person for what we had been threw before going their to stay. Sonesta will always be our place to stay !!

Room Tip: The rooms for the ocean view were great. We have also styed on the 4th floor and the rooms were gre...
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  • Stayed: December 2013, traveled as a couple
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3  Thank Angel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded January 18, 2014

Thank you very much for your recent review. We are pleased to hear you had a wonderful stay with us and appreciate you recognizing our friendly staff. Here at the Sonesta, we are dedicated to creating a memorable stay and are happy to hear Mollie, our Guest Services Representative was able to make a difference during your stay. We hope you enjoyed your birthday celebration and look forward to many more visits!

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Reviewed January 1, 2014

My family and I visited Sonesta for thanksgiving. This is an annual visit for us, plus others in between. The hotel is absolutely superb. Everything was in order. Everything worked very well. The hotel staff is very pleasant and very accommodating and the food was very good.

Room Tip: We like rooms facing the ocean
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  • Stayed: November 2013, traveled with family
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1  Thank kinsey-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded January 18, 2014

Thank you for taking the time to share your comments with us. We are delighted to hear you enjoyed your annual visit to the newly renovated resort! We were so excited to showcase our new look and happy to hear your enjoyed your stay. Thank you for recognizing our team of efficient professinals here at the Sonesta Resort Hilton Head Island. We look forward to welcoming you back again!

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Reviewed December 31, 2013 via mobile

I loved everything about the resort !! The resort employees all speak and welcome you ! The room was clean however the tub seemed to be a little rushed over when cleaning ..that was the only down fall .. The resort had a lot of nice amenities and the heated pool was a plus especially since it took a while for the sun to come out !! I will be back ASAP just please don't rush cleaning the tub !!

Stayed: December 2013, traveled as a couple
1  Thank Mookie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded January 5, 2014

Thank you very much for your recent review on Trip Advisor! We are extremely happy to read you enjoyed our resort and all of the amenities we have to offer here at Sonesta Hilton Head. Both of our pools on property are heated to eighty-four degrees in the colder months on the island. We apologize if you experienced any inconveniences having to do with the cleanliness of your bathroom tub. We appreciate your feedback and will strive to correct this issue from occurring any further. Thank you again and we cannot wait to welcome you back; the sooner the better!

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Reviewed December 31, 2013

My wife and I stayed at Sonesta for four nights in late December. This was our third visit to this property since it became part of the Sonesta family of resorts. The renovations are nearly complete and the results are nothing short of a real positive transformation. Staff are pleasant, professional and helpful. It's a great location if you're playing at the Vandermeer Tennis Resort next door.
Opportunity for improvement: The night-time bar snack menu is just a watered-down version of the restaurant menu. This was a change from our visit a year ago. It needs to include snack items like wings, mini-burgers, nachos, etc.

  • Stayed: December 2013, traveled as a couple
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Thank jopaonohara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded January 5, 2014

Thank for your recent review on Trip Advisor! We are happy to read you have continuously enjoyed our resort here on the island as well as our recent renovations and amenities! We truly appreciate your feedback regarding our Bayley’s Bar menu. This menu does include items such as our margarita flatbread, fresh oysters on the half shell and our most popular item, tenderloin steak ‘cargo with garlic butter and croutons. Thank you again for your review and we cannot wait to welcome you back!

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Additional Information about Sonesta Resort Hilton Head Island

Address: 130 Shipyard Drive, Hilton Head, SC 29928-4932
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Hilton Head
#1 Green Hotel in Hilton Head
#2 Luxury Hotel in Hilton Head
#3 Top resorts Hotel in Hilton Head
#4 On the Beach Hotel in Hilton Head
Price Range: $176 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Resort Hilton Head Island 4*
Number of rooms: 340
Official Description (provided by the hotel):
The Sonesta Resort Hilton Head Island is the perfect getaway for families and couples, destination weddings, and is the place to meet for groups of all sizes. Located within Shipyard Plantation, the Sonesta Resort Hilton Head Island is adjacent to Van Der Meer Tennis and Shipyard Golf. Our hotel is only 35 miles from Beaufort, S.C., 45 Miles from Savannah and 100 miles from historic Charleston. Hilton Head Island and the Lowcountry is also home to the RBC Heritage Golf Tournament Presented by Boeing. We are one of the closest, upscale Hilton Head Resorts to island shopping and restaurants. The Sonesta Resort features 331 guest rooms and 9 luxurious suites. All rooms feature private balconies or patios, many with spectacular views of our lush tropical gardens and the horizon of the Atlantic Ocean. Hotel amenities include Arum Spa, an extensive fitness center, outdoor and shaded pool, child's water feature, 24 hour business center, Pearls Market and Just Us Kids(seasonal). Enjoy our breakfast in Heyward's Restaurant, or have lunch at our poolside bar, Sweet Cane (seasonal). Friday evenings, Heyward's features a bountiful seafood buffet (seasonal) which is a local favorite. Seacrest offers lunch options and small plates. Bayley's Lounge offers daily happy hour specials. For the ultimate vacation experience or the premiere meeting spot, the Sonesta Resort is the place to be on Hilton Head Island. ... more   less 
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Also Known As:
Crowne Plaza Hilton Head Island Beach Hotel Hilton Head
Hilton Head Crowne Plaza

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