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Sonesta Resort Hilton Head Island
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Reviews (2,847)
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All reviewsarum spalobby bargift shoppool areashipyard plantationhilton head islandcovered poolzero entrygarden viewbeach accessbike rentalslong weekendbeautiful propertythe entire staffparking lotgreat poollive music
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Reviewed June 3, 2013

My wife and I stayed at the Sonesta Resort for four nights during mid-May. We stayed at this venue when it was the Crown Plaza and when Sonesta first took over the property. The renovations (now complete) are outstanding. This was no 're-rugging' as they say in the industry. It was a top to bottom, inside-out upfit of facilities AND services. The resort staff, guest rooms and site amenities were top-notch and on par with 5-star properties I've visited in Europe, China and the US. We visit HHI at least annually and this will be our destination.

jopaonohara

  • Stayed: May 2013, traveled as a couple
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Thank jopaonohara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded June 11, 2013

Thanks for your recent review. We are very proud of our 30 million dollar renovation and even more of our personalized guest services. We are pleased to be one of your top destinations on an international scale. We look forward to welcoming you back next year.

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Reviewed June 3, 2013

This is the best place me and my husband been to in a really long time. The hotel is on the beach and it is beautiful. The hotel ground is so well kept, and the staff was so friendly. The pina colada was the best I've had in years. The pool was perfect and you have your choice of two. The location is spectacular. I can not wait to return.

  • Stayed: May 2013, traveled with family
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2  Thank Kattia47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded June 11, 2013

Thank you for such a glowing assessment of our property. Our outdoor space boasting two pools and a lagoon area is a beautifully updated addition to our hotel. We are glad you enjoyed our Pina Colada and hope you will return to try more of our liquid delights, like our signature drink, the Blood Orange Mojito.

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Reviewed June 2, 2013 via mobile

My husband and I stayed here for a week for our honeymoon. The resort is beautiful and in a great area. Its in a private area; you have to have a pass to get in the entrance which we liked.

The day we got there, they delivered champagne and chocolate covered strawberries to our hotel room. We thought this was a kind gesture. The rooms are nice and the beds are very cozy. The floor lights are really neat; they came in handy when I woke up early in the morning.

We had the room and breakfast deal which I highly recommend! We paid an extra $10 a night for the two of us to eat breakfast every morning. Their buffet was decent (better on the weekends when someone was there making waffles or omelets).

The pool area was great, especially with the towel service. You can only get into the pool area with your room key which I enjoyed. Their workout room is very nice! I worked out one morning while there and loved the touch of thr free water.

Its a quick walk to the beach which doesn't have much public access so it wasn't crowded. Their pond area was great too; lots of turtles!

They have live music on the weekends. We were able to sit on our patio and listen to the music.

We had a great stay! The only con I had is we had an ocean front room and you don't see much of the ocean. I posted a picture so others could see (room 4098). I would def stay at the resort again but in a regular room.

Also the landscaping is beautiful! Great job to Ben who helps maintain it!

  • Stayed: May 2013
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5  Thank ashnic87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded June 11, 2013

Thank you for your review about your honeymoon stay! We are happy you enjoyed the champagne and strawberries surprise after your arrival. The floor lights are one of many of our new guest room amenities. Our breakfast package is an amazing new offering, and we are glad you so thoroughly enjoyed the waffle and omelet stations. Security is very important to us, whether it be the access into Shipyard Plantation or the gated pool area. We want to ensure that all of guests are comfortable and relaxed. Our live music this season has already been a major success, and we are glad you enjoyed it as well. We look forward to having you back next year for an anniversary stay!

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Reviewed June 1, 2013

Familiar with Sonesta brand from Bermuda so thought I'd give it a try. What a pleasure. Like previous reviewer noted, the aroma that hits you when you first walk in is so inviting. Rooms are very well done. Great shower. Super comfortable bed. Absolutely no complaints.

  • Stayed: May 2013, traveled as a couple
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4  Thank NCLegalBeagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded June 11, 2013

Thank you for your review of our all new resort. We are thrilled you were able to experience the Sonesta brand in Bermuda and chose to explore our destination here on Hilton Head as well. Thank you for your kind comments about the delightful aroma of the property as well as our splendid rooms specifically with the shower and bed. We look forward to welcoming you back soon.

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Reviewed June 1, 2013 via mobile

We said almost an entire week at the Sonesta
Pro's:
1. Free self parking (Resort Fee covers this. Some hotels charge a resort fee and a parking fee)
2. Newer
3. Right in the beach
4. Kid and family activities (Bike rentals, kids crafts, night time movies at the pool)
5. Shampoo, Conditioner, & Bath Gel in large refillable containers in the shower.
Con's:
1. House keeping varies. One day we were only left with 1 hand towel and 1 wash cloth!! Three seperate times we had to call down for more towels. There was 4 people in our room but they kept leaving us only 3 bath towels. The hair care and body products were never refilled. My husband had to go hunt someone down to refill them AND one day no one even came!!! We left at 10am in the morning and didn't return until nearly 12 hours later!!! The "Privacy" sign was not hanging on the door. No excuse for the room not being cleaned....no apology from the hotel!!!!)
2. I saw several people that were not staying at the hotel use the pool and facilities. They came in off the beach to find restrooms and ending up staying at the pool because the pool gates were propped open. I saw several families and individuals park in our self park lot grab their own food and towels then come in and use the pool!!!
******This hotel really should require those paying and staying at this resort to wear wrist bands.

  • Stayed: May 2013
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2  Thank klmn0120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded June 11, 2013

Thank you for offering your review of our newly renovated resort. We are happy to hear that you appreciated such children friendly activities, the freshness of the entire property, our proximity to the beach, and the self-parking option incorporated into our resort fee. We are dismayed to hear that you had a less than perfect housekeeping situation. We will pass along this experience to our Director of Housekeeping to ensure that training is provided where needed and our communication streams are working top notch. We appreciate your notification about non resort visitors. We will ensure that our key activated gates are all in proper functionality and the closure of them is being enforced. Please notify us before your next stay so that we can make sure your stay is perfect.

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