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“Pleasant Surprise”

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Sonesta Resort Hilton Head Island
Ranked #5 of 28 Hotels in Hilton Head
Certificate of Excellence
GreenLeadersGold level
Reviewed June 1, 2013

Familiar with Sonesta brand from Bermuda so thought I'd give it a try. What a pleasure. Like previous reviewer noted, the aroma that hits you when you first walk in is so inviting. Rooms are very well done. Great shower. Super comfortable bed. Absolutely no complaints.

  • Stayed: May 2013, traveled as a couple
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4  Thank NCLegalBeagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded June 11, 2013

Thank you for your review of our all new resort. We are thrilled you were able to experience the Sonesta brand in Bermuda and chose to explore our destination here on Hilton Head as well. Thank you for your kind comments about the delightful aroma of the property as well as our splendid rooms specifically with the shower and bed. We look forward to welcoming you back soon.

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2,384 - 2,390 of 2,431 reviews

Reviewed June 1, 2013 via mobile

We said almost an entire week at the Sonesta
Pro's:
1. Free self parking (Resort Fee covers this. Some hotels charge a resort fee and a parking fee)
2. Newer
3. Right in the beach
4. Kid and family activities (Bike rentals, kids crafts, night time movies at the pool)
5. Shampoo, Conditioner, & Bath Gel in large refillable containers in the shower.
Con's:
1. House keeping varies. One day we were only left with 1 hand towel and 1 wash cloth!! Three seperate times we had to call down for more towels. There was 4 people in our room but they kept leaving us only 3 bath towels. The hair care and body products were never refilled. My husband had to go hunt someone down to refill them AND one day no one even came!!! We left at 10am in the morning and didn't return until nearly 12 hours later!!! The "Privacy" sign was not hanging on the door. No excuse for the room not being cleaned....no apology from the hotel!!!!)
2. I saw several people that were not staying at the hotel use the pool and facilities. They came in off the beach to find restrooms and ending up staying at the pool because the pool gates were propped open. I saw several families and individuals park in our self park lot grab their own food and towels then come in and use the pool!!!
******This hotel really should require those paying and staying at this resort to wear wrist bands.

  • Stayed: May 2013
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2  Thank klmn0120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded June 11, 2013

Thank you for offering your review of our newly renovated resort. We are happy to hear that you appreciated such children friendly activities, the freshness of the entire property, our proximity to the beach, and the self-parking option incorporated into our resort fee. We are dismayed to hear that you had a less than perfect housekeeping situation. We will pass along this experience to our Director of Housekeeping to ensure that training is provided where needed and our communication streams are working top notch. We appreciate your notification about non resort visitors. We will ensure that our key activated gates are all in proper functionality and the closure of them is being enforced. Please notify us before your next stay so that we can make sure your stay is perfect.

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Reviewed May 30, 2013

The Sonesta is beautiful!! This hotel was previously the Crowne Plaza which was nice. However, Sonesta is definitely a true resort property on Hilton Head. The rooms are beautifully appointed and everything is COMPLETELY new. The food is great at the beach bar and restaurants. The staff is very helpful and friendly. This is a very family oriented hotel with many activities for children.We loved the ping pong, dive in movies, and hammocks!!!! The landscaping is just fabulous!!! Everything about the property is just perfect!!! We loved the Sonesta. A-plus for the Sonesta!!!!

  • Stayed: May 2013, traveled with family
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2  Thank Uky79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded June 11, 2013

Thank you for your glowing review of the Sonesta Resort. Our friendly family activities offer excellent occupations for your vacation, and we are glad you were able to fully enjoy our Dive In Movie, ping pong, and the outdoor landscaping and hammocks mingled throughout our nearby lagoon. We are happy you enjoyed some edible delights at our pool side Sweet Cane and all of our other outlets with an ever present attentive staff. We can’t wait to have you return for another weekend escape.

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Reviewed May 30, 2013

The hotel was beautiful and clean. I'm all about smells so I was in heaven because it had delightful spa aroma that hit you when you open the door. I needed to relax a bit so the little one spent time in Just us kids. Chris was awesome. I tried to pick my little one up early to leave and he said" But I want to stay with Chris". You must try the Blood Orange Mojitos, hotel specialty. I'll admit that food and drinks were pricey, thats to be expected. Dollar wise i would have like a few freebies or inclusions such as catamarans or something.The bed felt nice and cushy. Over all my stay was wonderful.

  • Stayed: May 2013, traveled on business
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1  Thank Kenus_mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded June 7, 2013

Thanks for your review of our hotel. Our entire resort experience encompasses every sense, including that of smell, and we are thrilled you enjoyed our intoxicating aromas. Chris is an excellent member of your team, it is wonderful that he took such good care of your little one in Just Us Kids. We try to offer any of our food and beverage options at a fair and valuable price. During your next visit, we can also recommend some delightful island restaurants you may wish to explore. We are very proud of our Blood Orange Mojito, which is served in slightly different forms throughout the hotel. Our pillow-like beds make for a rejuvenating night’s sleep which will be waiting for you for your next stay.

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Reviewed May 29, 2013

We went to Hilton Head, SC for a couple nights over Memorial Day Weekend...and thought we'd like to be able to bring our dog with us...walking the beach with a dog is such a "beachy" thing to do! Finding a good hotel that accepts pets is a challenge...but we found the Sonesta Resort accepts pets for a fee of $75.00 per stay! Sounds good, right? It was fabulous...the hotel just finished a mega-million dollar renovation: the rooms are gorgeous. We had a room with patio on the first floor, making it sooo much easier with a dog. There is a gorgeous pool and pool area with LOTS of chaises and it's a short walk from there to this incredible stretch of beautiful So. Carolina beach!
Great breakfasts outside on a patio...they had a movie night at the pool. It's a friendly and comfortable place to stay...and I highly recommend it with our without your pooch!

  • Stayed: May 2013, traveled as a couple
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4  Thank foxysclady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded June 6, 2013

Thank you for your five star review of our newly renovated hotel. As our first pooch friendly Trip Advisor post, we are excited to hear such positive feedback about your stay. It’s wonderful to hear how much you appreciated the convenient room location and outdoor spaces for your furry friend. Our outdoor patios offer a great space to enjoy any meal of the day, and we are glad you enjoyed the Dive In Movie. We are looking forward to having you return.

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Reviewed May 29, 2013

We were impressed with all the friendly and accommodating staff, but special thanks to Anca at the front desk for giving us great connecting rooms and special treatment. The pool area was very nice with live music, bar, covered pool and cabanas. The beach it's just a very short walk beyond the pool. The only complaint, there was no fan working in the bathroom, which we reported at check out, but loved the long counter space of the vanity and storage underneath and the large walk-in shower.

Room Tip: We were honored with a military discounted rate.
  • Stayed: May 2013, traveled with family
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1  Thank Cristina3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded June 6, 2013

Thank you for taking the time to provide such supreme feedback of your most recent stay. We will pass along your high praise of Anca’s special treatment. We will ensure that our engineering team has properly adjusted the fan in your bathroom. We are glad you loved our outdoor oasis complete with music, food, cabanas, and a shade pool with the beach just steps away, we look forward to having you return soon.

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Reviewed May 28, 2013

Overall we loved our stay at Sonesta Hilton Head. Our daughter absolutely loved the pool and the beach. Very kid friendly.

Pros:
- Amazing location inside large gated golf and tennis community with excellent paved trails for running, walking or bicycling. Absolutely gorgeous.
- Right on the beach. Superb lagoon pool. Heated pool and hot tub also available.
- Nice contemporary décor all over hotel.
- Awesome bathrooms and bedding. Excellent rooms.
- Excellent and very friendly staff. Especially front desk, housekeeping and bell boys.
- Great restaurants with excellent food.
- Excellent outdoor seating, perfect for late evening drinks outside by the bar.
- Very kid friendly, yet I believe it would work for a romantic getaway too.

Cons:
- Restaurant service is a little slow. Very nice and friendly wait staff, great food, just a tad slow.
- Poolside bar was also slow. It was not busy, yet bartenders seemed to take their time to make drinks.

  • Stayed: May 2013, traveled with family
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Thank Janis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded June 11, 2013

Thank you for your excellent feedback about your recent stay at our stunning new property. Our outdoor lagoon and pool area is one of the many elements that make our hotel special. We are glad you enjoyed the many multi-purpose trails within the Shipyard Plantation. Thank you for your praise of our restaurants, modernly decorated guest rooms, and luxurious outdoor seating areas. We will definitely pass along your comments regarding food service wait time to our Food and Beverage Director so that the proper steps will be taken to stream line the food and beverage preparation and delivery process. We are glad you appreciated our child friendly atmosphere and how you noted how our resort can provide a relaxing aura for any type of guest. We look forward to welcoming you back soon.

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Additional Information about Sonesta Resort Hilton Head Island

Address: 130 Shipyard Drive, Hilton Head, SC 29928-4932
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Hilton Head
#1 Spa Hotel in Hilton Head
#2 Luxury Hotel in Hilton Head
#3 Top resorts Hotel in Hilton Head
#4 On the Beach Hotel in Hilton Head
Price Range: $192 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Resort Hilton Head Island 4*
Number of rooms: 340
Official Description (provided by the hotel):
The Sonesta Resort Hilton Head Island is the perfect getaway for families and couples, destination weddings, and is the place to meet for groups of all sizes. Located within Shipyard Plantation, the Sonesta Resort Hilton Head Island is adjacent to Van Der Meer Tennis and Shipyard Golf. Our hotel is only 35 miles from Beaufort, S.C., 45 Miles from Savannah and 100 miles from historic Charleston. Hilton Head Island and the Lowcountry is also home to the RBC Heritage Golf Tournament Presented by Boeing. We are one of the closest, upscale Hilton Head Resorts to island shopping and restaurants. The Sonesta Resort features 331 guest rooms and 9 luxurious suites. All rooms feature private balconies or patios, many with spectacular views of our lush tropical gardens and the horizon of the Atlantic Ocean. Hotel amenities include Arum Spa, an extensive fitness center, outdoor and shaded pool, child's water feature, 24 hour business center, Pearls Market and Just Us Kids(seasonal). Enjoy our breakfast in Heyward's Restaurant, or have lunch at our poolside bar, Sweet Cane (seasonal). Friday evenings, Heyward's features a bountiful seafood buffet (seasonal) which is a local favorite. Seacrest offers lunch options and small plates. Bayley's Lounge offers daily happy hour specials. For the ultimate vacation experience or the premiere meeting spot, the Sonesta Resort is the place to be on Hilton Head Island. ... more   less 
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Also Known As:
Crowne Plaza Hilton Head Island Beach Hotel Hilton Head
Hilton Head Crowne Plaza

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