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“Excellent beach getaway”

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The Westin Hilton Head Island Resort & Spa
Ranked #8 of 28 Hotels in Hilton Head
Certificate of Excellence
GreenLeadersBronze level
Atlanta, Georgia
Level Contributor
46 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Excellent beach getaway”
Reviewed January 19, 2014 via mobile

Just finishing up 3 nights here at the Westin. We were here about 6 years ago and can really tell the difference after the renovations. Everything is clean, modern, and this is still one of my favorites on Hilton Head.

Most of what the other reviewers said is spot on. Great location, views superb, good food, and friendly staff. Long walks to the rooms from the lobby but worth it for the great views.

Our only challenge was a very scaled back service due to the season, but that's to be expected across the island. Shorter hours and not as many options. But we wanted a relaxing getaway at an upscale resort and that's exactly what we got.

Will definitely be back.

Stayed January 2014, traveled as a couple
Helpful?
2 Thank alandubo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, January 21, 2014
Thank you for sharing that you had an excellent getaway at The Westin. Delighted to know that our recently renovated resort is one of your favorites. We appreciate your noting our location is great, the views are superb, and that you experienced good food and our friendly staff who strives to provide personal and instinctive service. We look forward to welcoming you back soon for another rejuvenating and renewing stay.
- Jeff Waddell, Director of Operations
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (496)
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English first
Manhattan, Kansas
Level Contributor
125 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed January 19, 2014

My friend and I stayed here for the AAFP Urgent Care/Emergency Medicine conference. Our room was an ocean view on the third floor. Let's review the cons of this place first:
1. Prices are high, but we expected that based on the location. Glad it is tax deductible for us:)
2. The carpeting as you entered our floor smelled of urine the entire time we were here. I think someone let their dog pee on it. We let the front desk know, and they sprayed some stuff that masked the smell for a day, but then it was back. Either that or the same dog kept peeing on the carpet. Anyway, we made it a game to run to the room without breathing until we got out of the stinky zone.
3. The food at the hotel was way overpriced and only average quality; we ate it for breakfast and lunch for our conference. I cannot believe they did not have grits one single day for breakfast. What the heck. They also gave me white bread for my lunch on a gluten free request. I think someone just looked at the label of the Wonder Bread and it didn't say gluten on the ingredient list, so they figured it was safe. Really???? There are great places to eat outside of the resort, so no need to eat here unless someone else is paying or it is free.
4. They give you vouchers for on site purchases if you choose the green cleaning option, which means no one comes in your room the entire time you are there, not even to take out your trash. What they don't tell you is you can hardly use them for anything, not a beer, not the gift shop, so they are essentially worthless and you have been smelling your leftovers trash all week. Well, not really, we took our leftovers down to the poolside trash.

Now let's review the pros:
1. The room itself was great, large comfy beds, nice bathroom with a hose to wash the sand off your feet. We slept great. As noted by other reviewers, things have been recently renovated and we were pleased with the results. No musty smells in our room. There was a problem with a leaking hose, but it was fixed the same day we called about it. Tiny balcony with a sliver of ocean view, and the opportunity to eavesdrop on all conversations taking place below. (note, we tried to get ocean front, but could not)
2. The staff was very friendly and helped us find good places to eat and things to do during out visit.
3. pool area is beautiful, many pools, hot tub, many many nice places to sit and enjoy the beauty. Every day we had breakfast outside and watched the sunrise and the shrimp boats cruise by. The grounds are very well kept and the landscaping and flowers are beautiful.
4. the BEACH! This is on the toe of Hilton Head Island, and the beach to the north goes by private homes, which were pretty much deserted while we were there, so it was like having our own private beach. The water is warm and clean, the beach is immaculate except for a random helmet crab shell here and there. You can rent beach chairs with umbrellas. When our children were younger, this is the kind of conference site my husband and I dreamed of.

Room Tip: ask for ocean front not ocean view.
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Green Features: we were unimpressed by the green option, in this hotel it means nothing is done to your room the entire time you are there. Do like that they use locally grown and organic food if possible, plant local plants, and avoid chemicals and pesticides in cleaning products and grounds care.
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kansaskayaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, January 21, 2014
Thank you for sharing your feedback during your visit to The Westin for the AAFP Urgent Care/Emergency Medicine Conference. Please accept our sincere apologies for the issues you noted which were not up to our usual standards. We have shared your comments with our management team for further review and action, and very much value the feedback. When our guests select the Make a Green Choice option, trash removal, towels, etc. are available to the guest upon request through Service Express. I was glad to know that you were able to enjoy a great guest room and comfortable Heavenly Bed so that you slept well, and also that you enjoyed our pool area and fantastic beach. Delighted that you found our staff very friendly and helpful as they always strive to provide personal and instinctive service. We hope that you will return in the near future so we may meet and exceed all your expectations at that time.
- Jeff Waddell, Director of Operations
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Placentia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 16, 2014

This is a very nice hotel right on the ocean and the view from the oceanfront was spectacular! My room was very nice and the king size bed was great to relax after our being in meetings from 8-5. I particularly loved the overhead rainfall shower and large tub although I wasn't able to "recline" as much as would have liked to in the tub.. Although I didn't spend as much time on the balcony as i would have liked to I appreciated the 2 chairs and table out there. I utilized the fitness center and used the Lifecycle running machine. I particularly liked the ability to watch television directly on the life cycle machine. The front desk folks were very helpful and always had a smile on their faces and even helped me to reactivate my starwood rewards program. The computers on the main floor were a good thought and allowed me to print out my airline boarding passes for free. The only negative was I was looing forward to using their sauna but learned that there was a $25 dollar charge as the sauna was part of their "Heavenly Spa" package and I didn't want to spend $25 dollars for only a sauna and didn't want a full massage. Everything else was clearly superior and I will stay at this Hotel in the future when I return to Hilton Head.

Room Tip: if you like to work out you may want to ask for a room that is close to the fitness center
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, January 20, 2014
Thank you for sharing your feedback on your recent stay at The Westin to attend a meeting. Delighted that our staff reactivated your Starwood Preferred Guest account so you will reap the benefits of this outstanding rewards program. We were glad to know that you enjoyed the ocean front guest room view and relaxing Heavenly Bed, as well as the Westin Workout facility. Thanks for noting the front desk staff was helpful and pleasant as they always strive to provide personal and instinctive service to each guest. We look forward to welcoming you back in the future for another renewing stay.
- Jeff Waddell, Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 15, 2014

We stayed here during the HHI winter shag dance convention. With a group of over 500, we were pleased with the service, friendly staff, room and facilities. Our room had wonderful views of the pool and ocean and was extremely comfortable. The ballroom was large enough to accommodate everyone and we had room to spare. The newly redone appearance of the hotel and grounds were enough to encourage us to return.

Room Tip: Ask for a room with an ocean view.....
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Diane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, January 20, 2014
Thank you for sharing that The Westin has excellent accommodations and that you enjoyed our newly renovated resort. Delighted that your group was pleased with the service and friendly staff and that you were very comfortable in your guest room with a view. We look forward to welcoming you back soon for another rejuvenating stay.
- Jeff Waddell, Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westchester,NY
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 15, 2014 via mobile

This was my fifth stay at the resort this year. Every stay is better than the previous. I always look forward to returning. The resort is in excellent condition. The resort has been recently renovated and has become on the level of a 5 Diamond resort. The rooms are outstanding. The food and beverage is excellent. The resort was decorated for Christmas. The decorations could not have been more tasteful. They did an excellent job. Chris the front office manager is one of the most helpful and caring associates I have encountered he always goes above and beyond to make sure each guest has an outstanding stay. I would recommend this resort without reservation.

Stayed December 2013
Helpful?
1 Thank RVKWestchester_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, January 17, 2014
Thank you for sharing, as one of our valued repeat guests, that you had an outstanding Christmas at The Westin. Delighted to know that you enjoyed our recent renovations, outstanding guest rooms, as well as the holiday decor and excellent food and beverage. We appreciate your noting that Chris goes above and beyond to ensure our guests are well cared for. We certainly look forward to welcoming you back for another renewing stay in the near future.
- Jeff Waddell, Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 9, 2014

We stayed here in November during HHI slow time which was good and bad. It was nice not being too crowded, however the hotel really had a skeleton crew. Food are Bar service took forever due to the fact they didn't have enough folks working. The rooms were wonderful and had awesome view of the ocean and beach right there. You can walk or ride your bike for miles. We had some issues with housekeeping and some gross stuff we found, but they took care of it right away and were very accommodating.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank fairbankssheila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, January 15, 2014
Thank you for sharing your feedback on your stay last year at The Westin. Delighted that you enjoyed your wonderful guest room and the awesome ocean and beach views. Please accept our apology for the slow service you received in the bar and for the housekeeping issue which you noted was handled immediately. Your comments have been shared with our team for further review to ensure this does not occur in the future. It is always our intent for our guests to feel well cared for and special, and our standard is to provide personal and instinctive service to each guest. We look forward to welcoming you back in the future so we may meet and exceed all your expectations at that time.
- Jeff Waddell, Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Level Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 8, 2014

This was the perfect place for our mini girls get away. We stayed for about 3 nights. Upon arrival the staff was very friendly and our room was available immediately. We had a 2 bed/1 bath suite, with 2 balconies overlooking the pools and ocean. You can walk straight out to the ocean front from the pool, which was convenient. We did enjoy a tandem bike ride, which the grounds were absolutely beautiful and we felt safe the entire time. You have the option to set up several activities from the resort itself. Pool was perfect... food was delicious and it wasn't a terrible taxi ride to get to the bars or nice seafood restaurants. The pool did get a little crowded because the resort shares the pools with the condos next door, so finding a lounge chair if you weren't there early in the morning was a little difficult. All-in-all it was absolutely beautiful! Ready to go back next year!

Room Tip: We did the suite, which is not 2 different rooms but separated by a media stand...which was perfect...
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CharleeDiane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, January 13, 2014
Thank you for sharing that your Girls Getaway was perfect at The Westin. Delighted that our staff provided friendly service as they strive to provide personal and instinctive service to each guest. We are glad you enjoyed bike riding, the beautiful grounds, and our 3 swimming pools. It seems you received some misinformation as our resort does not share the pools with the condos next door. In the summer season, we do have have many guests who enjoy the pool environment, and we ensure that chairs are monitored for usage so all guests can enjoy the location. We look forward to welcoming you back soon for another rejuvenating stay.
- Jeff Waddell, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Hilton Head Island Resort & Spa

Property: The Westin Hilton Head Island Resort & Spa
Address: 2 Grasslawn Avenue, Hilton Head, SC 29928-5583
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Hilton Head
#4 Luxury Hotel in Hilton Head
#4 Spa Hotel in Hilton Head
#5 Top resorts Hotel in Hilton Head
#7 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Hilton Head Island Resort & Spa 4*
Number of rooms: 416
Official Description (provided by the hotel):
Welcome to our delightfuly renewed 416 room oceanfront resort revitalized in a "coastal chic" style. Guests can relax on our sandy white beaches, unwind in the Heavenly Spa, and enjoy our championship golf and tennis. Seven dining venues offer creative cuisine inspired by our local seafood and sustainable ingredients. Every inch of our beach resort has been refreshed. Our newly designed resort lobby welcomes our guests with a botanical conservatory and our two-story "living wall" vertical garden. Our guest rooms offer the latest Westin comfort elements including the Heavenly Bed in soothing coastal palettes. Our baths feature the new Heavenly Shower with dual vanities and backlit mirror. All new outdoor plush furniture and firepits have been placed throughout the nooks nd crannies of our expanded beachfront and poolside decking. We offer incomparable ways for our guests to retreat, connect, or entertain amidst naturally beautiful surroundings. The natural beauty of the South Carolina Coast, the myriad of land and sea activities available, and the sheer variety of golf and recreation options on our island, allows us to offer truly memorable experiences to our guests - now at an all new luxury resort property. ... more   less 
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Also Known As:
The Westin Hilton Head Island Resort And Spa
The Westin Hilton Head Island Hotel Hilton Head

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