My husband and I decided to eat here since it’s right next to the place we did our banana boat ride as well as their menu looked decent. As we entered the restaurant, I guess through the side door (2-entrance to the restaurant) we had to seat ourselves because the 5-hostessess/waitresses at the front door was too busy laughing and talking to see guest had entered their establishment. Once they finally noticed my husband and I, we were asked to move to a table next to the window. It appears they want to fill those tables first to appear busy and to draw in other people. My husband ordered a meal that came with chips and he asked our server would he be able to substitute the chips for fries and she said yes for an additional $2. However, when we received our bill she charged us $4 and refused to take care of the difference. She went on to explain that it was her fault yet she never came to us and said I made a mistake and allow us the opportunity to decide if we wanted the fries or not. Instead she acted as if it wasn’t a big deal. I’m kicking myself because I wish I would have written down her name but I do remember seeing the word manager on her name tag. That lead me to believe if the managers are incompetent we wasn’t going to get anywhere with this discussion. The next time we’re in HHI, we will definitely not return to this place.