Reserved 2 months in advance. Charged 1 nights bill at time of reservation and then a surprise charge a month later with no notice. Took 3 phone calls to be told they had changed how they were working our group rate. When we arrived, we had reserved and executive room, but they did not have it available and it would not be available until the next night. Just stayed in the same room rather than moving everything. Had to go to the sales office because the front desk did not have record of the 2 payments then on the 3rd day they hit the card again for the regular rate rather than the group rate. No refrigerator in rooms, but they say they will bring you one. It never got there. Coffee maker is kept under the night stand and there is really no place to set it up. Toilet seat had been painted to cover marks as well as the bathtub. Ceiling tile in the bathroom not set in place and very dusty and dirty. Very small closet, no safe in room & no dresser, and the TV is located in an odd place--it swivels, but not enough for easy viewing from the bed or one of the chairs. Low water pressure, and you get 2 towels. Our view was of of a run down building with broken windows and the windows do not open. Only an outdoor pool. Basically a hotel for Adults on business. Saw arguments between other guests and parking valet that elevated to the manager and guests having trouble with the front desk. My daughter says a Hampton Inn is better than this hotel.
- Official Description (provided by the hotel):
- Hyatt Regency Greenville is ideally located in the heart of downtown Greenville only steps from dining, shopping, and nightlife. Enjoy the close proximity to Main St. Jazz, Downtown Alive, BI-LO Sports and Entertainment Arena, Peace Center for Performing Arts, and much more. Hyatt encompasses 328 total guest rooms, 17 luxurious suites, and 25,000 square feet of flexible meeting space featuring Greenville's largest hotel ballroom. Hyatt Regency Greenville is THE location for your next meeting or weekend getaway. ... more less
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- Also Known As:
- Hyatt Regency Greenville Hotel Greenville
- Greenville Hyatt Regency
- Hyatt Greenville