Hotel was beautiful to look at and the rooms inside seemed to be very nice. Never got a chance to actually stay there because they would not provide the room that I had originally requested when I made my reservations. For 2.5 hours they gave us the run around and told us that there were no rooms available on the 4th floor (rooms with a great view), when the rooms were actually available but they were giving them to others as they come into the hotel. I have never ever experienced such horrible customer service and being lied to blatantly. All the rooms they would show us were rooms with views of walls or the roof top with air-conditioners. When you make a reservation well in advance, there is no excuse for being treated like you just walked in off the street and needed a room. On top of that we traveled to Greenville specifically for our birthdays to celebrate and never made it to our luncheon, because we were asked to wait for a room which they had never intended to give us. I have never in my life experienced anything like this before from any hotel and have been treated better by many other properties that don't have a 3-4 star rating.
- Official Description (provided by the hotel):
- The Crowne Plaza hotel is located directly off Greenville's I-385 inner loop 8 miles from Greenville- Spartanburg airport (GSP). Just minutes from Greenville's vibrant uptown entertainment and dining district, the Bon Secours Wellness Arena and T.D. Convention Center with plenty of free parking for cars & motor coaches. Complimentary shuttle service is provided to the airport, downtown Greenville and within a 5 mile radius of the hotel from 6am- -11pm.Downtown shuttle service is not available after 5pm on Friday or on Saturday.Just up the street from the Haywood Shopping Mall with a wide variety of dining options close by.Your will enjoy 202 beautify appointed deluxe king and double bedded rooms all with Crowne Plaza's plush pillow top Sleep Advantage beds. For your comfort and enjoyment we provide the following amenities and services... 5MB of Complimentary High Speed Wireless Internet Service in all guest rooms and public areas ,24 hour fitness center,Indoor heated pool for year round enjoyment ,Room service form 6am -11pm daily,The award winning Ruth's Chris steakhouse located in the hotel. Our lobby lounge and all day dining room located in the hotels sky- lit atrium provides all day dining with a great selection of appetizers, sandwiches salads and your favorite beverages • National Winner of Crowne Plaza Hotel's Quality Excellence Award. Ruth's Chris provides all food and beverage service throughout the hotel including room service, all day dining and banquets and of course visit their main dining room to enjoy their famous mouth watering custom aged Midwestern beef broiled to perfection. The Crowne Plaza is the "The Place to Meet" with over 7,000 sq.Ft. Of event space, the hotel can host meetings and banquet from 10-400 guests and earn IHG Meeting Rewards Points for your events. ... more less
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- Also Known As:
- Crowne Plaza Greenville Hotel Greenville
- Greenville Crowne Plaza