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“Excellent Service”

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Crowne Plaza Greenville
Ranked #25 of 64 Hotels in Greenville
North Augusta, South Carolina
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent Service”
Reviewed March 28, 2014

My friend and I were attending a conference and found this hotel nearby. The service when we checked in was spectacular. I believe I was speaking to a manager and the Rooms Division Manager. They were both very courteous and professional. Our room was well appointed but had some maintenance issues. We had trouble closing the bathroom door because it stuck. The beds, however, were quite comfortable. The wifi had great speed. We were very pleased with our stay.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LauraHolte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina S, Manager at Crowne Plaza Greenville, responded to this review, April 1, 2014
Thank you so much for sharing feedback from your recent stay. I must apologize for the issue with the bathroom door in your room, and I regret any inconvenience it caused during your time with us. We greatly appreciate your complimentary remarks regarding our staff. I will gladly pass them on to the team. We would be delighted to host your next visit to to Greenville, and hope to see you again soon!

Best Regards- Christina S. and the Team at Crowne Plaza Greenville
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276 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
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English first
Martinez
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 20, 2014

Hotel was beautiful and very clean. Bed was very comfortable. Loved the mounted makeup mirror in the bathroom, and loved having a refridgerator in the room as well. My only complaint is that there was not at least a continental breakfast offered. overall, I enjoyed my stay, and would stay here again.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FuninGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina S, Manager at Crowne Plaza Greenville, responded to this review, March 23, 2014
Thank you for sharing feedback from your recent stay. We are delighted that you enjoyed your room. We hope to serve you during your next visit to Greenville! Sincerely, Christina S.
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Goose Creek, South Carolina
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 25, 2014

Your front desk staff was very helpful thru out our stay. Dale gave us a dinner suggestion that was fabulous. Keep up the great work! The indoor pool was the perfect temp. My room was on the 4th floor and i did not hear any noise from above which is wonderful. The ac/heating unit was no where as bad as many hotels i have stayed at recently. Loved my stay!!!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Heather V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina S, Manager at Crowne Plaza Greenville, responded to this review, February 27, 2014
Heather, thank you for choosing the Crowne Plaza for your visit to Greenville. Your kind review is much appreciated. We are delighted that you enjoyed your time with us. I will gladly inform Dale that his dinner recommendation suited you very well. Please come back and see us again soon. Until then, take care, and thanks again! Sincerely, Christina S.
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Amsterdam, The Netherlands
Level Contributor
87 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed February 7, 2014

There was renovation going on at the hotel, but it did not affect the area I was staying. The loby has several computers available. The wi-fi in the room was free (quite slow) or for a fee one can get 3MBs. I chose the free and must admit that compared to my Charter at home with 30 MBs it was very slow.The room was perfect except for no microwave.I was offered free breakfast at Ruth's steakhouse insiidew the hotel. I do not know if everyone gets the breakfast or just Elite members of IHG.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank notmuchifnotDutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina S, Manager at Crowne Plaza Greenville, responded to this review, February 9, 2014
Thank you for your kind review. We are delighted that you enjoyed your visit. We look forward to serving you on your next visit to Greenville!

Sincerely,
Christina
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COLUMBIA
Level Contributor
89 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed December 25, 2013

This hotel is a couple of miles away from downtown Greenville but it is right on the expressway that gets you downtown fast. The advantage to staying hear is that the rates are usually much less expensive than the downtown hotels.
The hotel has recently been renovated and is very nice inside. There is a large open lobby/bar area and the elevator is located past the lobby. Using the side entrance near the elevator is useful, especially with luggage. Our room was very attractive, clean and quiet.
Breakfast is offered in the Ruth Chris restaurant area. While the food is not prepared by Ruth Chris, the room is very pleasant and the lady who oversaw the area was extremely pleasant and helpful. Food was very good.
This is a good alternative to downtown Greenville hotels when living on a budget.

Room Tip: Join Priority Club to get upgraded rooms when available
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MickeyD777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, South Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 17, 2013 via mobile

Good stay. Comfy beds. Clean rooms. Best crown Plaza I've stayed in yet! I will be staying here again next time I am in town.

The wifi signal was very weak and spotty, may have something to do with room being on 5th floor. May need to add some more routers.?

Stayed December 2013, traveled on business
Helpful?
Thank Sirthor1881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina S, Manager at Crowne Plaza Greenville, responded to this review, December 19, 2013
Thank you for taking the time complete a review of your stay at our property. Your feedback allows us to continually improve our service and better assist our guests. We look forward to hosting your next visit to Greenville. Thank you again, and enjoy the Holidays!
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Knoxville, Tennessee
Level Contributor
3 reviews
Reviewed December 16, 2013

I have been traveling for years and new to the reviews. I stay in Greenville a good bit and wanted to take time to say how amazing everything looks after the transformation your property has gone threw. With the sparkling new location and the wonderful team. A professional front desk that knows me by name and has taken care of me for years. It was rough during some of the constructions and I may have stayed elsewhere some, However my home away from home is back. I dont rent a car when in town and that is a major amenity that causes me to try and stay at crowne plaza and the new chariot is quite lovely, however very high and the plastic stool is a nice gesture yet with a shiny new Mercedes step bars would be a bit more appropriate and stable as an elderly gentleman from the airport about fell off the plastic stool. The extremely helpful van driver (Allen I think) and another of your guest gave aid to the older man but was still very difficult and dangerous entering and exiting. Great Job CROWN PLAZA GREENVILLE it wil be great staying with you for many years to come.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina S, Manager at Crowne Plaza Greenville, responded to this review, December 17, 2013
Thank you for staying with us at the new Crowne Plaza Greenville. Your kind review is very much appreciated and will be shared with our team. We look forward to hosting your future visits to our city. Again, many thanks, and Happy Holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Greenville

Property: Crowne Plaza Greenville
Address: 851 Congaree Rd, I-385 exit 37, Greenville, SC 29607-3521
Phone Number:
Location: United States > South Carolina > Greenville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Greenville
#14 Business Hotel in Greenville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Greenville 3.5*
Number of rooms: 202
Official Description (provided by the hotel):
The Crowne Plaza hotel is located directly off Greenville's I-385 inner loop 8 miles from Greenville- Spartanburg airport (GSP). Just minutes from Greenville's vibrant uptown entertainment and dining district, the Bon Secours Wellness Arena and T.D. Convention Center with plenty of free parking for cars & motor coaches. Complimentary shuttle service is provided to the airport, downtown Greenville and within a 5 mile radius of the hotel from 6am- -11pm.Downtown shuttle service is not available after 5pm on Friday or on Saturday.Just up the street from the Haywood Shopping Mall with a wide variety of dining options close by.Your will enjoy 202 beautify appointed deluxe king and double bedded rooms all with Crowne Plaza's plush pillow top Sleep Advantage beds. For your comfort and enjoyment we provide the following amenities and services... 5MB of Complimentary High Speed Wireless Internet Service in all guest rooms and public areas ,24 hour fitness center,Indoor heated pool for year round enjoyment ,Room service form 6am -11pm daily,The award winning Ruth's Chris steakhouse located in the hotel. Our lobby lounge and all day dining room located in the hotels sky- lit atrium provides all day dining with a great selection of appetizers, sandwiches salads and your favorite beverages • National Winner of Crowne Plaza Hotel's Quality Excellence Award. Ruth's Chris provides all food and beverage service throughout the hotel including room service, all day dining and banquets and of course visit their main dining room to enjoy their famous mouth watering custom aged Midwestern beef broiled to perfection. The Crowne Plaza is the "The Place to Meet" with over 7,000 sq.Ft. Of event space, the hotel can host meetings and banquet from 10-400 guests and earn IHG Meeting Rewards Points for your events. ... more   less 
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Also Known As:
Crowne Plaza Greenville Hotel Greenville
Greenville Crowne Plaza

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