We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Above and beyond service” 5 of 5 bubbles
Review of Crowne Plaza Greenville

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Crowne Plaza Greenville
Ranked #27 of 64 Hotels in Greenville
Certificate of Excellence
Chattanooga, Tennessee, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Above and beyond service”
5 of 5 bubbles Reviewed July 4, 2013

I had read reviews and was very excited about arriving at the hotel. We booked with Hotwire which I will never use again!!!! We booked this hotel upon confirming the indoor pool due to 80 percent chance of rain and a 6 yr old daughter. Upon arriving the pool was closed due to renovations. Needless to say we were upset, not with the hotel but with Hotwire. I had seen mention in the reviews about the wonderful service Rodney and Cynthia had provided to other guest. I was fortunate enough to get them both!!!! They went WAY above and beyond to help us. They got on the phone with Hotwire got us a refund plus called around and got us another room with a pool and got a price match. We were at their desk about an hour trying to get it resolved and they were right beside me the entire time. We will definitely stay here with Rodney and Cynthia our next visit based strictly on the service!!! The hotel renovations are amazing

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amanda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

260 reviews from our community

Traveler rating
    116
    93
    23
    21
    7
See reviews for
55
38
28
115
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 25, 2013

A very clean hotel with room amenities that were just above average. The staff were very courteous, friendly and professional . We did not eat at the hotel so cannot comment on the food. The small touches made this overnight stay very pleasing and very well priced. The bedding was superb! The location was good for all our needs.

  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MBC49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
103 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed June 24, 2013

This is a nice hotel right off I-385 and very convenient to restaurants and shopping. We stayed here for a wedding and it was close to venue. Beds were comfortable. We were only there one night and did not use any services. We did have a drink at the RuthChris bar after the wedding and that was nice since it is attached to hotel. They are starting a remodeling project but we saw no workmen.

Room Tip: We were in 501. It was a quite location with kind bed and comfortable chair.
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 1051carolinagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaufort, South Carolina
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed June 19, 2013

I have stayed here twice and found that each time, the hotel gets better and better as they continue renovations. The service is very, very good. The front desk is friendly and professional. My only complaint is that there are no mini-fridges in the guest rooms, but as I understand it is not a requirement at Crowne Plaza properties.

Room Tip: Ask for a renovated room. I prefer a room with 1 king bed, as then you get a sofa and desk at which...
See more room tips
  • Stayed June 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rosieflower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martinsville, Indiana
Level Contributor
177 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed June 15, 2013

This reviewer was presenting a seminar at this facility. This is a nice place, with a relatively good location, not quite adequate parking (for the needs of the seminar attendees.)
The sleeping room was comfy (room 123) with a king bed and a twin. However, upon entering one found that the air conditioner cover was askew. How can housekeeping not notice this?
The doors to the closet need replacing (come on, how many times have you, fellow traveler, noticed worn closet doors!)
The amenities were typical, the bathroom clean- actually, the entire sleeping room was quite neat and clean. Quiet, with a comfy bed, this room works.

The price paid ($133.00 plus taxes for the sleeping room) did include "breakfast" at the Ruth's Chris located inside the hotel. The breakfast was, well, awful. For the additional fee of getting the "breakfast package" one finds a biscuit with a sausage and a single piece of cheese, a plastic cup of sliced fruit, orange juice (only, no other options), coffee, and dry cereal with milk. Toast and bagels are available. Do yourself a favor and don't get the "breakfast package, but rather go to any of the other local restaurants for breakfast.

Fellow travelers, you need to know that this facility is scheduled for a make over.

This will come none too soon- regarding hosting a conference and/or seminar here.

There were over 200 attendees at the conference. The restrooms are located directly across the hall from the conference rooms.
The women's restroom? 2 stalls.
The men's restroom? 2 stalls.

Additionally, one may find a women's restroom and a men's restroom by the pool, each with an additional stall.

The manager did open up two sleeping rooms for the attendees, which increased the number of available toilets (these became "unisex" restrooms.)

The seminar was indeed a success; however, there were noticeable deficits to the planning stages of the sales and catering folks. When the number of attendees was known, the banquets staff should have at least considered that restroom resources would be an issue well before the day of the event.

Food was provided at the conference through the Ruth's Chris restaurant ($30 per person) for sandwiches and cookies, The sandwiches were tasty, but $30 was a goofy price, and the facility ran out of cookies for the attendees (the banquets staff "budgeted" 2 cookies per person.)

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Greenville, responded to this review, June 26, 2013
Dear LMHC1RPH2,

We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

Please accept our sincere apology for the shortcomings you and your group experienced during your stay. I have taken note of your comments and have shared these with our management team for review. Rest assured that your comments will be reviewed by our team and take actions accordingly.

Once again, thank you for choosing us and providing us a candid feedback.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kissimmee, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 12, 2013

This is the second time that my family and I have stayed at the Crowne Plaza in Greenville SC. Our first visit was during the holidays in December 2012. It was during the December trip that the front desk staff treated my family and I as if we were truly family, which has never happened at any other hotel before. In June 2013, we decided to take another vacation to surprise our niece for her graduation, which also afforded me an opportunity to attend a walking ceremony for my Bachelors program. The check-in process was simply and easy since all the paperwork was accurate and ready for our signature. I would like to point out the Crowne Plaza staff from the front desk, accounting, marketing, maintenance, transportation, housekeeping, and Ruth’s were available to answer and solve any situation within their control. Again, there was not a day that did not go by where every one of the employees made my family feel like family. They took the time to listen and learn about our vacation.

The breakfast buffet was conveniently located off the lobby entrance just inside Ruth’s restaurant. Fresh coffee and orange juice started the day along with fresh fruit, parfait, cereal, a variety of pastries, and hot biscuit sandwiches.

The swimming pool is indoors in the main lobby with a very spacious pool deck and handicapped lift. My daughter and niece enjoyed the warm heated pool water for more than an hour. Even though both girls are, 18 we had to drag them out of the water to attend other events.

I would recommend this hotel to anyone whether you are traveling solo, for business, as a couple, or with friends and family.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rbrannen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

We booked this hotel using Hotwire - we were really pleased with the hotel itself and then even more pleased that the hotel upgraded us to a nicer room without us asking, upon our arrival. Though you can tell the building is a bit older, it's really nice, and has sort of a stately lobby - Beds were awesomely comfortable and it was nice & clean. Carpets recently replaced. It's in a nice area of town, conveniently located near great shopping & dining. Breakfast was offered but we didn't partake - it was a $10 buffet, rather than the usual free-for-all at most hotels nowadays. Our only objection wasn't the fault of Crowne Plaza but Hotwire, as their site wouldn't allow us to report to other users that we received an upgrade! So now you know, as we learned, that Hotwire sort of manufactures its reviews - We'll review only on Trip Advisor from now on!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mayberrytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg G, General Manager at Crowne Plaza Greenville, responded to this review, June 4, 2013
Thank you for your kind comments. Our team is very excited about our $4.5 million total property renovation which will take place June - Nov this year . Our staff works very hard to ensure our guests have a comfortable and productive stay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Greenville hotels
0.5 mi away
Holiday Inn Express Greenville I-85 and Woodruff Road
1.7 mi away
Hilton Greenville
Hilton Greenville
#13 of 64 in Greenville
4.0 of 5 bubbles 697 reviews
1.1 mi away
Hilton Garden Inn Greenville
Hilton Garden Inn Greenville
#5 of 64 in Greenville
4.5 of 5 bubbles 656 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
Courtyard Greenville Haywood Mall
0.7 mi away
Candlewood Suites Greenville
Candlewood Suites Greenville
#25 of 64 in Greenville
4.5 of 5 bubbles 77 reviews
1.7 mi away
Hyatt Place Greenville
Hyatt Place Greenville
#15 of 64 in Greenville
4.0 of 5 bubbles 393 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Greenville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Greenville

Property: Crowne Plaza Greenville
Address: 851 Congaree Road, I-385 exit 37, Greenville, SC 29607
Phone Number:
Location: United States > South Carolina > Greenville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Greenville
#14 Business Hotel in Greenville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Greenville 3.5*
Number of rooms: 202
Official Description (provided by the hotel):
The Crowne Plaza hotel is located directly off Greenville's I-385 inner loop 8 miles from Greenville- Spartanburg airport (GSP). Just minutes from Greenville's vibrant uptown entertainment and dining district, the Bon Secours Wellness Arena and T.D. Convention Center with plenty of free parking for cars & motor coaches. Complimentary shuttle service is provided to the airport, downtown Greenville and within a 5 mile radius of the hotel from 6am- -11pm.Downtown shuttle service is not available after 5pm on Friday or on Saturday.Just up the street from the Haywood Shopping Mall with a wide variety of dining options close by.Your will enjoy 202 beautify appointed deluxe king and double bedded rooms all with Crowne Plaza's plush pillow top Sleep Advantage beds. For your comfort and enjoyment we provide the following amenities and services... 5MB of Complimentary High Speed Wireless Internet Service in all guest rooms and public areas ,24 hour fitness center,Indoor heated pool for year round enjoyment ,Room service form 6am -11pm daily,The award winning Ruth's Chris steakhouse located in the hotel. Our lobby lounge and all day dining room located in the hotels sky- lit atrium provides all day dining with a great selection of appetizers, sandwiches salads and your favorite beverages • National Winner of Crowne Plaza Hotel's Quality Excellence Award. Ruth's Chris provides all food and beverage service throughout the hotel including room service, all day dining and banquets and of course visit their main dining room to enjoy their famous mouth watering custom aged Midwestern beef broiled to perfection. The Crowne Plaza is the "The Place to Meet" with over 7,000 sq.Ft. Of event space, the hotel can host meetings and banquet from 10-400 guests and earn IHG Meeting Rewards Points for your events. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com and Booking.com so you can book your Crowne Plaza Greenville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Greenville Hotel Greenville
Greenville Crowne Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing