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“Great place to stay”

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Best Western Greenville Airport Inn
Ranked #24 of 63 Hotels in Greenville
Reviewed July 4, 2013

I have stayed at the Hotel many times when in the area and have had my Sales Reps to stay there also. All employees are super nice checking in and checking out. Best grits I have had
at their breakfast area. You normally will not see that on the breakfast bar. Very safe place
and close to the airport. Great coupon rate, but they do not give points on your Best Western
Reward card if you use the coupon. Probably will stay again without points, even though it
is the only Best Western so far that I have stayed in that no longer gives points on coupons.

  • Stayed: June 2013, traveled on business
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Thank mojoVillaRicaGa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamelasolarek, General Manager at Best Western Greenville Airport Inn, responded to this reviewResponded July 6, 2013

I really appreciate your kind remarks and I have addressed your other concerns in a separate email. I am glad you have been able to take advantage of some of our deeply discounted coupons. We try to make it attractive. I hope you've had a wonderful holiday week. Take care! Pamela Solarek GM

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548 - 554 of 705 reviews

Reviewed June 25, 2013

The Best Western Greenville Airport was great! We stayed there while passing through. The staff was very friendly and welcoming. The hotel was exceptionally clean and well maintained. Breakfast was as good as any, better than most! At checkout, we met the manager, Pam, who was a shining example of why her staff was so friendly and helpful! She was very outgoing and personable and it's obvious she takes great pride in her hotel. I would recommend this Best Western to anyone traveling through this area. You can't go wrong here!

Room Tip: we stayed in a king bed room. it's obvious the hotel has recently been remodeled. everything l...
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  • Stayed: June 2013, traveled with family
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Thank BillinAlabaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamelasolarek, General Manager at Best Western Greenville Airport Inn, responded to this reviewResponded June 28, 2013

Thanks for the nice review! With customers like you, Bill, our business is bound to be a big success. Please come see us again. We will keep improving to impress you. Our most recent accolade was the Directors Award this month for a high scoring corporate inspection. Our guest rooms scored a perfect score so you know you're getting a clean room at our Best Western! Pamela Solarek GM

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Reviewed June 25, 2013

We found this property to be very accommodating. The breakfast was wonderful and had everything we had to offer. It is in a great location to downtown, the zoo and Children's museum. The staff epitomized true southern hospitality. The rooms were very comfortable and clean and loved the hard wood floors. If we find ourselves in Greenville again we are definitely staying here again.

  • Stayed: June 2013, traveled with family
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Thank Avi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamelasolarek, General Manager at Best Western Greenville Airport Inn, responded to this reviewResponded June 28, 2013

Thanks for your review. Please come see us again when you're traveling this way. We are always continuing to make new updates to the rooms. We appreciate you taking the time to write this wonderful review. Pamela Solarek GM

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Reviewed June 23, 2013

On Saturday morning, we were awakened between 6:30 and 6:45 AM by sawing and hammering right above our room. The motel had apparently decided (A) that this was a good time to do roof work, and (B) that the roof work shouldn't stop them from booking our room (and all of the rooms immediately around us) and making a few extra bucks during early morning construction. What's more, we were given no warning that we would be awakened at such an early hour.

In addition, the room wasn't great, although -- when the saws and hammers weren't in action -- it was passable. And the front-desk people (who didn't call the shots on the roofing) were friendly.

Stayed: June 2013, traveled with family
Thank Jeff745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamelasolarek, General Manager at Best Western Greenville Airport Inn, responded to this reviewResponded June 25, 2013

Thanks for the review. We are every bit as upset regarding those roofers as you are. We did not give them permission to start their work before 9am and we got them stopped as quickly as we could once we learned they were up there. Thank you for your other kind remarks. Please come see us again. Pamela Solarek General Manager

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Reviewed June 23, 2013

I was hopeful after reading the reviews, but I did not feel I lucked out this time in choosing a cheap but tolerable hotel. This was a two-night stay as a stop-over during a business trip, with the purpose of visiting family. Asked for a quiet room as we wanted to nap after a red-eye flight from the west coast. We were assigned probably the worst room for this purpose. Corner room under a metal stairway near the vending machines, right beside the pool. Noisy guests drinking by the pool, and large laundry bins rolling on aggregate sidewalks for hours was just intolerable. Additionally, the flooring had apparently also just been replaced, and the room reeked of chemical odor. We switched rooms to the back side (which I originally requested at check-in but not accommodated) and were happier, yet the paper thin walls still allowed us to hear every word spoken by the folks next door. Did not need to turn on our TV.....we just listened to theirs. In fairness, the beds were comfortable and the rooms clean and good linens were provided. Nice shower spray....a big deal for me. Great free breakfast with a courteous breakfast staff. Location of the hotel was PERFECT. Great restaurants nearby and extremely convenient to airport and Interstate 85. Did not use the pool.....looked rather yucky. Hotel had some real maintenance issues, but it looked like some were being addressed. Strangely exposed air conditioner cord location was a hazard, as was a two by four holding up the corner of a second floor walkway.

  • Stayed: June 2013, traveled with family
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Thank vic4tennis2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamelasolarek, General Manager at Best Western Greenville Airport Inn, responded to this reviewResponded June 28, 2013

I believe you have spent the night in our hotel when we had a terribly loud group here that we had a difficult time controlling. I am sorry you were not happy. When something like this happens a guest seems to automatically find everything else wrong also. This was not a common occurance. Our property is very well maintained. We did have a spot of concrete being cemented which explains the 2x4 you mentioned. We've actually spent $300,000 in just the past 6 months on the nice stylish flooring you found, thick pillowtop mattresses, fresh knock down paint, new landscaping and outdoor paint and much more and we are always continuing to improve. From the sound of your review it looks like you may be more accustomed to an interior corridor property so hopefully knowing that will help you in shopping for lodging in the future. It's very hard to resolve an after the fact issue but we wish you happy travels in the future and we're terribly sorry for the loud customers during that particular night. Pamela Solarek General Manager

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Reviewed June 1, 2013

We found bedbugs and they did not care, address it immediately, or even apologize! We gave them a bug in a ziplock that I woke up next to. They blew it off. It's easy to google the image and identify a bedbug! I feel bad for anyone who stays there next and I pray to God we did not bring any with us!!

  • Stayed: May 2013
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1  Thank DCR37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamelasolarek, General Manager at Best Western Greenville Airport Inn, responded to this reviewResponded June 20, 2013

We are sorry to see this review. Following your departure, we were able to confirm that the specimen which you found in your guest room was not a bed bug but rather a kudzu bug, which is a flying insect that is common in the south. Nonetheless, we genuinely apologize for the situation and have provided a link to the report from the pest control company which found our property to be free of bed bugs. http://sdrv.ms/1au7hNI It is our hope that you will feel confident in our hotel once again. We react quickly to any problem. Pamela Solarek GM

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Reviewed May 29, 2013

Stayed here as an alternative to the higher priced motels in the area. The only real negative was the check in procedure. They were having computer problems and I was in line for 20 minutes. I timed each checkin ahead of me and it took about 5 minutes each. The room is very clean. It had a laminate floor in the entire room, which didn't bother me. The staff was very dedicated to making my stay very pleasant. I will be back!

Stayed: May 2013, traveled solo
Thank Treerollins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamelasolarek, General Manager at Best Western Greenville Airport Inn, responded to this reviewResponded June 17, 2013

Thanks for your review. I'm sorry the desk were having a computer glitch during your check in. The hardwood style flooring was an expensive alternative we chose instead of carpeting for the cleanliness. It makes the rooms much cleaner. Please come visit us again on your next trip to Greenville! Pamela Solarek GM

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Additional Information about Best Western Greenville Airport Inn

Address: 5009 Pelham Rd, Greenville, SC 29615-5465
Phone Number:
Location: United States > South Carolina > Greenville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Greenville
#19 Business Hotel in Greenville
Price Range: $84 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Greenville Airport Inn 2.5*
Number of rooms: 143
Official Description (provided by the hotel):
For a great value and nicely upgraded rooms, come see our Best Western Greenville Airport Inn! We are just minutes from GSP International Airport and downtown Greenville is less than 10 miles. We have clean rooms with pillow top bedding and hardwood style flooring. We offer Sleep and Fly packages which include your shuttle both ways, 1 room night and parking for up to 2 weeks. We have a deluxe continental breakfast and friendly staff to assist you. From our Best Western you will have easy access on and off Interstate 85 and at least 2 dozen restaurants right on our Exit 54, Pelham Road. Make a quick trip to downtown Greenville and see our lovely Reedy Falls Park. Walk out onto our Liberty suspension bridge to view the falls. Bring your camera. It’s photo worthy! In less than an hour drive you’ll find access to many waterfalls. Just google 32 SC waterfalls for a brochure. We are located close to the South Carolina Children's Museum and Greenville Zoo, both are must-see attractions. Take a trip to the BMW Museum for a fascinating family trip, or check out Reedy Falls to get back in touch with nature. Whether you want your trip to be cultural, adventurous or a learning experience, why not have it all? This Greenville hotel is popular with business travelers. The BMW plant, Synnex, Scansource®, General Electric (GE), Bausch and Lomb, Michelin headquarters, Fluor® Daniel and many more frequently bring out of town employees to the area. ... more   less 
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Also Known As:
Best Western Greenville Airport Hotel Greenville
Holiday Inn Greenville
Greenville Best Western

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