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“Marriott Brand Quality Service - What Can I Say?”

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Courtyard Greenville Haywood Mall
Ranked #30 of 64 Hotels in Greenville
GreenLeadersSilver level
Reviewed April 1, 2012

They do a nice job here. If something's NOT right, they'll make it so. Just ask. The front desk staff, at least the middle-aged, well dressed gentleman in a suit who checked us in was very efficient and knew what he was doing. He seemed to genuinely care about his job. The Courtyard restaurant lobby staff was very accommodating. If you wanted a made to order omelet, just ask. They'll have it made for you. And, with a smile! Wow. Nice breakfast buffet variety including self-made waffles. Good food. Quieter hotel. Although, it wasn't that full which may also have something to do with that. Some door slamming noise from housekeeping staff, but NOT overly bad. Good location. Haywood shopping mall right nearby. Macy's, Belk's and Dillard's are the anchor stores (how bad can that be?). A Starbucks across on Haywood. You could walk to the mall.

Room Tip: Go for the 3rd floor IF you can. Ask for towards end of the west hallway.
  • Stayed: March 2012, traveled on business
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1  Thank Airbus300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abbey G, General Manager at Courtyard Greenville Haywood Mall, responded to this reviewResponded April 23, 2012

Thank you for sharing your experience and the positive comments about the services and amenities. I truly appreciate your kind comments about the hotels team as they strive to provide the customer service people have become accustom to with Marriott hotels. I appreciate your feedback about the noise generated from doors closing related to the hotel's housekeeping service and I will definetly take that feedback to the team for an area of improvement. We hope to have you stay with us again should you visit our beautiful city and thank you for your business!

Abbey Griffiths

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Reviews (255)
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223 - 229 of 255 reviews

Reviewed February 24, 2012

we booked this hotel for two nights. price was right, location was sufficient. room was okay...average as hotel rooms go. the only thing that was glaring was the elevator was incredibly slow. i had read about it on here (tripadvisor), but didn't think it was that big of a deal until we used the elevator. was it a dealbreaker? no, just be warned. :)

Room Tip: if you don't want to wait on the lift, book a first floor room
  • Stayed: February 2012, traveled with family
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Thank acchapp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RICSH, General Manager at Courtyard Greenville Haywood Mall, responded to this reviewResponded November 8, 2013

Thank you for sharing your feedback on your stay. I apologize for the inconveniences you have experienced during your stay with us. I would like to inform you that since we have completed a full guestroom and lobby renovation and our elevators have also been upgraded this year and are running much quicker and smoother. We hope that you consider us again for your future travels to the area.

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Reviewed February 15, 2012

i stayed in this hotel from february 5th to february 9th and it was a nice experience.
quiet and relaxing hotel, with very very friendly and helpful staff.
no restaurant (only breakfast), but plenty of choices in the immediat neighbourhood.
rooms bit outdated but quite clean and all one needs is available
worth it's money

  • Stayed: February 2012, traveled on business
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1  Thank antoonsix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RICSH, General Manager at Courtyard Greenville Haywood Mall, responded to this reviewResponded November 8, 2013

Thank you for sharing your feedback on your stay. I would like to let you know that we have since completed a guest room and lobby renovation. Our bistro is now open for breakfast and dinner. We hope that you consider us for your future travels to the area.

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Reviewed February 5, 2012

The courtyard by haywood mall is excellent. The service, rooms, facilities, everything, and great value too. There's a great Diner directly in front that serves some of the best breakfast I have had.

  • Stayed: February 2012, traveled on business
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1  Thank Craig P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RICSH, General Manager at Courtyard Greenville Haywood Mall, responded to this reviewResponded November 8, 2013

Thank you for sharing your feedback on your stay and your kind words. I would also like to let you know that since your visit we have completed a lobby and guest room renovation and our bistro is open for breakfast and dinner as well.

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Reviewed January 6, 2012

Stayed here one night in early 2012. Lobby is nice and staff very friendly. Everything about this hotel (except for the nice, modern bed) looks old and operates as such. After 2 trips on the elevator that were SCARY I decided only the stairs for me. The stairs were ok, but the door-handle to get to the lower level was loose and looked about to fall off.

For some reason, this hotel keeps its hallways at 40 degrees. It was about this temperature outside when I checked in and it was odd, being so cold outside and then coming inside, only to be colder. LOTS of car noise from my side of the hotel. All of the previous reviews have mentioned the proximity to the mall (which is nice) but I didn't see the mention that this hotel is ONTOP of I-385. Very noisy.

There seemed to be a lot of hotels in the Haywood Mall area. Next time I have the occasion to stay in Greenville, I'll pick one of the others. From the dilapidated features (elevator, stair access, etc,) to the freezing cold corridors to the room noise from the highway - this property isn't one I would want to stay in again.

Room Tip: Ask for a room that does not face 1-385. Might be quieter for you
  • Stayed: January 2012, traveled with family
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1  Thank roadtripper_fl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RICSH, General Manager at Courtyard Greenville Haywood Mall, responded to this reviewResponded November 8, 2013

Thank you for sharing your feedback on your stay. I would like to apologize for the inconveniences you have experienced during your stay with us. Since your last visit we have completed a guest room a lobby reinvention and our elevators have been upgraded as well. We hope that you consider choosing us for your hotel accommodations during your next visit to the area.

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Reviewed December 23, 2011

Terrible location if you do not have a car like me although you can walk to the mall. Rooms were clean but needed redecorating. Incredibly noisy heating/ aircon that constantly sounded as if it was about to explode.

The staff are very friendly and helpful.

  • Stayed: December 2011, traveled on business
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1  Thank ap599
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RICSH, General Manager at Courtyard Greenville Haywood Mall, responded to this reviewResponded November 8, 2013

Thank you for sharing your feedback on your stay. I apologize for the inconveniences you experienced during your stay with us. I would like to let you know that we have completed a guest room and lobby renovation last year and have also replaced our AC units since. We hope that you consider choosing us for your hotel accommodation during your future travels to the area.

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Reviewed November 15, 2011

I stayed at this Greenville hotel when the downtown hotels I was looking at were full. It turned out to be a very comfortable hotel. It was very clean and the staff was efficient. Bed was comfortable. Breakfast was standard fare, and cost was in line with expectations. Unless you just want/need to be downtown, it's a convenient location to major roads and highways.

  • Stayed: November 2011, traveled on business
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2  Thank pick6king
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RICSH, General Manager at Courtyard Greenville Haywood Mall, responded to this reviewResponded November 8, 2013

Thank you for sharing your feedback on your stay. We are glad to hear that you've enjoyed your stay with us and hope to accommodate you during your future travels to the area. I would also like to let you know that we have completed a guest room and lobby renovation since your last stay. Our Bistro in the lobby is open for breakfast and dinner and we are proud to serve Starbucks coffee 24hours a day.

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Additional Information about Courtyard Greenville Haywood Mall

Address: 70 Orchard Park Dr, Greenville, SC 29615-3529
Phone Number:
Location: United States > South Carolina > Greenville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Greenville
#10 Business Hotel in Greenville
#15 Romantic Hotel in Greenville
Price Range: $111 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Greenville Haywood Mall 3*
Number of rooms: 146
Official Description (provided by the hotel):
Courtyard Greenville Haywood Mall hotel is located near GSP airport, Bon Secours Welness Arena, TD Convention Center and downtown Greenville. Amenities include flexible work spaces, free Wi-Fi and The Bistro with breakfast, dinner and beverage options. The hotel also features an onsite fitness center and outdoor pool. ... more   less 
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Also Known As:
Courtyard By Marriott Greenville Haywood Mall Hotel Greenville
Greenville Marriott
Greenville Courtyard

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