Our visit was on July 3rd 2014. I am a huge Melting Pot fan. I usually go to the one in Fredericksburg Va. But I was visiting family and wanted to treat them to a wonderful night out. But I left feeling like it was anything but. First, when walking in we did not have reservations, however it was 5 pm on Thursday night. The girl at the front seemed very put out that we didn't have reservations. With that said there wasn't but a small handful of people in the restaurant. She took us to our seats ( this seemed to be an older restaurant, and one not really kept up.) We were seated at a table with chairs, you were back to back with other tables it was like sitting in an buffet style restaurant. We quickly asked if we could be seated in the other room that had booths. The young lady rolled her eyes and grabbed the menu's out of our hands. But then proceeded to seat us elsewhere.
The waitress was nice, but it felt like we were being rushed through the meal. She would bring the next stage of our 4 course meal before we were even half way through the last one, when asking her for something she never responded. However she did bring it. The food was as good as any other Melting Pot, But when we got to the Chocolate portion we order extra, but when it came out we didn't even have enough for the dippers brought out. The restaurant itself is in need of help. The tables are old and worn out, there really is no ambiance, especially if you are seated in the room with the table and chairs.
My sister needed to go to the restroom, when she came out she had a strange look on her face. When asking her about it, it turns out she found a dead mouse in the bathroom. She told the bartender about it. Near the end of our dinner the manager stopped by our booth when asked how our dinner was I stated that we didn't have enough chocolate for what we had ordered, he just laughed. So I then asked him if he at least got the dead mouse out of the bathroom?. His response was appalling. He was flippant, laughed and said yeah, that they had a guy that came once a month, but guessed he was going to have to call him. YOU THINK? He then saw that we were ready to pay and said, oh here let me take that for you. Like he was doing us a big favor.
I will Never go back here!! Nor will my family who lives there and usually has their office party there.