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“unsatisfied with reservation system”

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Hampton Inn & Suites Greenville - Downtown - Riverplace
Ranked #3 of 64 Hotels in Greenville
Certificate of Excellence
Nashville, Tennessee, United States
Level Contributor
5 reviews
“unsatisfied with reservation system”
Reviewed November 6, 2013

I tried to add 2 more nights to my stay and after being told that I could and would be in the same room for all 3 nights we were told on arrival that we would be in1 room for the first night and then a different one for the next 2 nights and the rate I was quoted was not honored

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Debby M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamptongsm, Front Office Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this review, November 15, 2013
Dear Debby M,

Thank you for completing our survey regarding your recent stay with us. Our goal at the Hampton Inn and Suites is to ensure every guest has an exceptional experience while in Greenville. We deeply regret the check in process was not up to your expectations. Miscommunication regarding your room rate and room type left a negative impact during your stay as well. We appreciate your feedback and will utilize your comment to ensure we are providing proper procedures at our front desk and have consistency when quoting our rates and giving room type descriptions.
It is our hope that we will have the pleasure of accommodating you on your next trip, where we can meet or exceed your expectations.

Yensi Castro
Guest Service Manager
y.castro@hospitalityameerica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,066 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (192)
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English first
Spartanburg, United States
1 review
Reviewed November 6, 2013

Stayed there for an evening wedding. Accommodations were very comfortable, complimentary breakfast was very nice. Great Staff, great location - but a little overpriced as a busy weekend in Greenville.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Hubert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamptongsm, Front Office Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this review, November 7, 2013
Dear Hubert P,

We are delighted to hear you enjoyed your stay with us! Our guests' satisfaction is our #1 goal at the Hampton Inn and Suites. On behalf of our entire staff, we would like to thank you for staying with us and we hope to see you again when your travels bring you back to the city of Greenville.

Yensi Castro
Guest Service Manager
y.castro@hospitalityamerica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 4, 2013

Everything was up to standard. Pillows were too small. Breakfast fruit was very good. Nothing else...I would recommend it as a good chain hotel. Great location. We were able to walk to several different shops and restaurants.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamptongsm, Front Office Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this review, November 5, 2013
Dear Trip Advisor Member,

Thank you for taking the time and comment on Trip Advisor. We greatly appreciate your feedback. We are excited to hear you enjoyed your stay and our amenities while with us. On behalf of our entire staff here at Hampton Inn and Suites, we hope to see you again soon on your next trip to Greenville.

Yensi Castro
Guest Service Manager
y.castro@hospitalityamerica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shallotte, North Carolina
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 2, 2013

Very centrally located. Walking distance to everything. This hotel is an excellent value for the money. We have stayed here several time and will return again, on our net trip to Greenville. Staff is excellent and very helpful. Room had a very nice view and was well appointed. Bed was very comfortable.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Toni G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamptongsm, Front Office Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this review, November 5, 2013
Dear Toni G,

We are delighted to hear you enjoyed your stay with us! Our guests satisfaction is our #1 goal. Thank you for your feedback. We look forward to having the opportunity to serve you on your next visit to the Greenville area.

Yensi Castro
Guest Service Manager
y.castro@hospitalityamerica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
320 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed November 1, 2013 via mobile

We thought the hotel was a little expensive for a mid week stay. We were hoping for a better price. But we want to stay within walking distance of falls park and downtown. The hotel rooms were clean and comfortable. We enjoyed the breakfast each morning. Each staff member we came in contact with was nothing but friendly. We would definitely come back here.
The

Stayed November 2013, traveled as a couple
Helpful?
1 Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamptongsm, Front Office Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this review, November 2, 2013
Dear Susan B,

Thank you for taking the time and making a comment on Trip Advisor. Your feedback is greatly appreciated. We are delighted to hear you enjoyed your stay with us, especially the location near the River. We apologize our rates were not what you expected. On behalf of our entire staff here at the Hampton Inn and Suites, we would like to thank you for staying with us and we hope to see you again when your travels bring you back to the city of Greenville.


Yensi Castro
Guest Service Manager
y.castro@hospitalityamerica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, SC
Level Contributor
77 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 30, 2013

My wife and I stayed here for a night. This is definitely the nicest Hampton that I have ever stayed at.

The location is amazing and the service is the standard Hampton service which is great. The breakfast offering was standard Hampton quality.

Overall, I will cash in more reward points and stay here again for sure.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank majones7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamptongsm, Front Office Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this review, October 31, 2013
Dear Majones7,

We are delighted to hear you enjoyed your stay with us! Our guests' satisfaction is our #1 goal at the Hampton Inn and Suites.
On behalf of our entire staff, we would like to thank you for staying with us and we hope to see you again when your travels bring you back to the city of Greenville.

Yensi Castro
Guest Service Manager
y.castro@hospitalityamerica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City Area, United States
1 review
Reviewed October 29, 2013

This is a clean hotel with a very convenient location. The breakfast staff is top notch and they do a good job of making sure what they offer in food is as good as it can be. The room I slept in was near the elevators, housekeeping, laundry, and had no view. I don't think my experience would be what most experienced. It was loud, though the hotel seemed quiet in other locations. There are other rooms with a good view, but most don't have that. The room was clean and fresh, the hotel was clean, the coffee in the lobby was always available.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamptongsm, Front Office Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this review, October 31, 2013
Dear Mr. James P,

Thank you for taking the time to comment on Trip Advisor. We appreciate your feedback and will ensure your comments will be addressed accordingly. I am glad you enjoyed our complimentary breakfast while with us. I do apologize for the inconvenience of your room not being in a quiet area which did not give you chance to relax during your stay. If there is anything I can do for another opportunity and be our guest once again, please feel free to contact me to discuss further I will be happy to help.

Thanks again on your feedback and hope you can give us another chance on your next visit into Greenville.

Yensi Castro
Guest Service Manager
y.castro@hospitalityamerica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Greenville - Downtown - Riverplace

Property: Hampton Inn & Suites Greenville - Downtown - Riverplace
Address: 171 Riverplace, Greenville, SC 29601-2579
Phone Number:
Location: United States > South Carolina > Greenville
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Greenville
#1 Family Hotel in Greenville
#3 Business Hotel in Greenville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Greenville - Downtown - Riverplace 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Our boutique hotel is located in the heart of downtown's historic Westend District. An unparalleled variety of guestrooms ranging from studio balcony suites overlooking Falls Park to signature circular suites essential for those special occasions. ... more   less 
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Also Known As:
Hampton Inn And Suites Greenville - Downtown
Hampton Inn & Suites Greenville - Downtown Hotel Greenville
Hampton Inn Greenville
Greenville Hampton Inn

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