Let me start by saying that I like Ruby Tuesday's in general, the one on Pelham Road in Greenville, SC is always good. That being said, I'll NEVER step foot in the one on Woodruff Road again!! When we went in, after an early movie, they said that the lights in half the restaurant were out. We asked if the place was staffed and if they were out of any items. They said they had plenty of staff and food was coming out fine. Well.....first of all, it took TEN MINUTES to get water to the table for 5 of us. There were only about 5 other tables full in the place. Then, it took another 10 minutes to get 1 beer, and that's AFTER we asked for it again. The waitress was not busy, and acted like she hated being there. We waited another 25 minutes and finally asked where our appetizer was (fried green beans). Someone brought them out in 5 minutes. So they were not even turned in on our order. After waiting 20 more minutes, and after asking countless times when our food would be ready, we told the waitress to cancel our order and we were leaving. Well, she just stood behind the bar and told no one. So we asked her to bring our bill. We all stood up, waiting on the bill, and guess what? our food was being brought out! We told them we were not staying, that we had waited over an HOUR for our food, and being told a few times it would be out soon. So we paid for the beer and left. No apologies from anyone! The staff was not busy...they were just walking around, in and out of the kitchen door, and standing around the bar. They acted like they couldn't believe we were leaving without eating! Where was a manager? Who's hiring/paying these losers! And another table walked out before us, so they were pissed, too! When my mom asked the waitress when our food was coming out, she said one time, "well, there are others in front of you"!!!!!!!
We would have left sooner, but we kept thinking the food would be out soon. We went next door to Cheddar's before going to Ruby's and they said a 45-minute wait, so we walked to Ruby's. Well, we should have waited and eaten at Cheddar's!! Never again will any of us go there and I'm telling everyone I know to stay away! They don't care about their customers!!!!!!!!!
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